Maintenance Customer Service

Henry Haywood

*** ********* ******, ********, ******* 33801

Home: 863-***-****

*********@*****.***

Summary

Extremely knowledgeable Facility Management Director with over 25 years of experience. I have a

proven track record of excellent supervisory skills. I have a working knowledge of construction, and all

trades being supervised as well as oversight of rental property, leasing and revenue monitoring.

Proactive and experienced in managing a variety of construction and major renovation projects.

Successful in creating effective communication between personnel, general contractors as well as faculty

and staff of over 75 subordiates.

H i gh l i ght s

Site safety coordinator Energy management

Blueprint fluency Fire life safety

P roject budgeting Property Management

B uilding codes and regulations Crisis prevention intervention

S ecurity systems knowledge Exemplary people management skills

Superb management skills Strong communicator

C ost control Risk management

E xcellent conflict resolution Purchasing and procurement

U nsurpassed work ethic Project development and lifecycle

A ccomplishments

I have verifiable, excellent positive history of effective facility and construction management. I have

turned around troubled departments and brought a sense of comradery among employees, implemented

policies and procedures that have streamlined work and productivity, and improved communication and

relationships among students, faculty and staff.

Under my direction, Florida Southern campus has been named the most beautiful for the last two years by

the Princeton Review.

Experience

S. C. Department of Corrections April 1987 to March 1998

Director of Facilities

Columbia, S .C.

Supervised 5 skilled trade work supervisors and 85 inmate workers. Responsible for all

performance evaluations and records.

Assisted in all aspects of security issues, building plan specifications with contractors, and

OSHA regulations from the beginning stages of construction on this 34 building, 1396 bed

maximum security (to include death row) prison facility.

Implemented procedures for compliance with regulatory standards as they applied to fire life safety

and acted as a State Fire Marshall from 1987-1991 as well as being Energy Conservation Manager

for the facility.

Managed and kept up to date records on cost data and progress reports.

Maintained a controlled tool inventory and assignment system to insure a safe working

environment.

Established pro- active routine maintenance program for institution.

Worked as right hand man to the Warden, in conjunction with the Governor of South Carolina and

participated in all execution preparation and implementation.

Served on the Hostage Response Team.

Acted as interim Deputy Warden for approximately 1 year.

M ars Hill College February 1998 to M arch 2004

Director of Facilities

Mars Hill, N C

Supervised approximately 38 employees, and was responsible for all of the College physical plant

management systems to provide day-to-day operations to the college campus and over 6400,000

square feet. Supervised the departments of; housekeeping, grounds, general maintenance, and

transportation fleet.

Worked with outside contractors/project managers and architects on Campus building and

r enovations projects.

Reported to and works closely with the Vice President for Finance and implemented campus wide

c ost cutting procedures to insure streamlining of the budget and maintaining budgetary

requirement

Evaluated the performance and established goals for all of the subordinates reporting to this

position. Oversaw the development and continued implementation of a preventative maintenance

program.

Reviewed operations and facilities to ensure compliance with program requirements, budget

limitations, and all applicable building and life safety codes including ADA requirements, energy

conservation and sustainability.

Catawba College March 2004 to December 2009

Director of Facilities

Salisbury, N C

Successfully completed a 2-year construction and renovation project with a budget of over 15.2

million dollars and had five new buildings LEED certified.

Worked to bring a sense of pride and continuity to over 40 employees and manage work order

system and monitor customer service.

Decrease budgetary spending while increasing campus improvements.

Implemented a Recycling and Waste Reduction Program in conjunction with the Environmental

Center for learning, which has yielded savings and good environmental practic at houses the es across campus.

Affiliated with various outside organizations such as US Green Build, and APPA to facilitate the

implementation of new concepts, LEED certification, sustainability, and challenges facing Higher

Education and the field of College Campus Facilities Management and Capital Improvements.

Reported to the Chief Financial Officer, duties included the planning, organizing, coordinating,

d irecting and controlling of all plant functions including facilities planning, capital

construction/renovation, financial administration, and basic operations such as the systematic

inspection, planning, and the maintenance and accomplishing of repairs to facilities, equipment

and grounds.

Oversaw the operation and maintenance of the college utility and infrastructure systems;

construction and renovation services; grounds, housekeeping, laundry services, Office of Waste

reduction and recycling and transportation and until recently, oversaw all conferences and event

planning.

Worked with local officials to ensure an emergency safety plan. Serve as CERT team specialist.

F lorida Southern College December 2009 to Current

Director of Facilities and Construction Engineering

Lakeland, F L

Supervise approximately 78 employees and am responsible for all of the College physical plant

management systems to provide day-to-day operations to the college campus th

largest number of Frank Lloyd Wright architecture.

Supervise the departments of housekeeping, grounds, general maintenance, environmental safety,

r ecycling, construction renovations and transportation fleet.

Work with outside contractors/project managers and architects on Campus building and

r enovations projects.

Oversee the campus community and off campus properties to include: cleaning, catering,

maintenance, security, health and safety, and communication infrastructure.

On a daily basis, monitoring contractors to insure they meet standards, making sure that the

company is disposing of waste correctly and implementing recycling programs where appropriate,

communicating with tenants of the properties, and allocating the space of new and existing

buildings.

Accountable for providing leadership and demonstrating a clear commitment to all aspects of

EH&S, ensuring safe work practices and developing / approving procedures to maximize craft

productivity associated with routine work.

Directs, maintains, participates in and enforces the safety program for the maintenance department;

reviews safety records to uphold standards of maximum safety for all maintenance employees.

Ensures compliance with all applicable OSHA standards.

Initiates, implements, and manages the plant maintenance program based on best practices in the

industry, with an emphasis on planning/scheduling and preventive/predictive maintenance.

Reviews the operation of plant equipment and systems constantly, to minimize unplanned

downtime, anticipate and solve problems in a timely manner, and to identify opportunities for

improvement.

Communicates directly with the operations department to coordinate maintenance and repair work

in process areas.

Utilizes and maintains system for tracking work orders, PM's, monitor spare parts, and provide

maintenance history of plant equipment. Tracks, analyzes and improves key maintenance

performance indicators such as asset utilization, maintenance costs, PM/WO completions, etc.

Ensures that maintenance employees are adequately trained, equipped, and motivated so that the

maintenance program can be accomplished in a safe, timely, and cost-effective manner

Conducts performance reviews to determine competency, knowledge, and contribution of the

maintenance staff. Provides for training and development as well as coaching and discipline.

Assists in the budgeting, capital planning and financial review of plant performance.

Maintains compliance with all environmental policies and procedures; ensures that all city,

county, state, and federal regulations relating to the maintenance department are met at all times.

Education

Central Carolina College- Sanford, N.C. 1972

Associate degree : Industrial Maintenance

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