Customer Service Sales

Anthony Ferrigno

** ******** ***, *******, *.J. *8869, 908-***-****

***************.*********@*****.***

Expert in Distribution & Global Business Development

This is a highly experienced logistics and distribution leader. A person

who is able to demonstrate in both a domestic and global environment the

ability to thrive and deliver results in a highly competitive, creative,

fast-paced and ever-changing global market.

Business Skills

> Focused on optimizing existing workflows with the goals of reducing

overhead costs and increasing company net profitability and

productivity, without compromising service standards, or quality

levels for future corporate growth.

> Maintains a proven track record for establishing & achieving goals in

ever-changing complex organizations.

> Expert in determining software efficiencies, detailing and requesting

modifications for existing systems.

> Key in the review and implementation of new software and several

operating systems.

> Facilitates cooperation between internal and external corporate

departments.

> Expert at merging companies and respective product lines which must be

integrated or have been acquired.

> Extensive knowledge of warehouse management techniques.

> Committed to corporate goals and operational excellence.

> Understands corporate environments and how companies and their service

providers need to interact and thrive.

> Skilled in establishing and maintaining 3PL relationships

> Experience and success in international environment.

> Able to influence, negotiate and resolve conflicts to reach consensus

among common goals.

> A respected corporate leader that has strong team-building skills.

> Knowledgeable in producing high-level presentations.

Professional Experience

Springer Science and Business Media, 10/1991 - Present

Secaucus, NJ

Director of Logistics, Americas, 3/2004 to Present

. Responsible for the distribution of books and journals throughout the

Americas and to rest-of-world affiliates as well as over three hundred

conferences.

. Chairs and executes the timely integration of various product lines

resulting from corporate realignments, system integrations, mergers

and company acquisitions.

. Identifies initiatives and achieves global corporate goals.

. Consistently reviews processes and workflows for streamlining and

optimization in a global environment.

. Establishes, negotiates and maintains relationships with third party

service providers, partners and vendors.

. Has directed all management aspects of warehousing for 120,000 square

foot 3PL facility.

. Manages an internal support team with a focus on their professional

and personal growth as well as that of union and non-union staff.

Inventory Control Manager, 10/1991 to 3/2004

. Provided logic initiatives and solutions to internal personnel, which

have included CEO, CFO, Editorial, Sales, Marketing, Production,

various global corporate heads, as well as external corporate clients

and services providers in an international corporate structure.

. Participated in the establishment of company policy and future

corporate goals as a key consultant to executive management.

. Negotiated the purchase of product/services from foreign and domestic

manufacturers.

. Managed the input and maintenance procedures of the book/journal UNIX-

based system for seventy five thousand books and two hundred and fifty

journals, as well as other product lines.

. Directed and authorized the processing of data for cycle counts,

physical inventory and monthly/yearly closing schedules.

. Determined reprint product runs and reorder quantities based on review

sales, returns and pending orders.

. Responsible for the corporate reconciliation of processes pertaining

to the issuing of product purchase orders, receipts to the same

pertaining to end customers and the respective billing of delivery

invoices.

. Produced front and back list product sales analysis for CEO, CFO,

Editorial, Sales, Marketing and Production.

. Oversaw the utilization of EDI and PUBNT systems for data transfers.

. Maintained FIFO product cost layers.

. Reviewed select stock-on-hand quantities monthly to determine pulp

quantities.

Elsevier Science Publishers NY Inc., 10/1986 -10/1991

New York, NY

Inventory Control Coordinator

. Coordinated the transfer of product between the various global

satellite offices.

. Oversaw the reconciliation of periodic cycle counts, yearly physical

inventory and quarterly stock destructions.

. Maintained the product master file of seven thousand available

products.

. Outlined the implementation of mainframe system enhancements for all

operation activities.

. Served as second-in-charge to the management of the fulfillment group

(customer service, returns, data, entry, etc.).

. Collaborated with both internal and external auditors.

Employment history prior to 1989 starts 1980 and is available on request

Education and Personal Development

City College of New York

New York, N.Y.

Candidate for BA

Specialized Skills:

. SAP, MPS module

. UNIX-based and Mainframe Fulfillment systems

. Operating Systems: Knowledgeable and proficient in as well as

Electronic Data Interface (EDI) systems.

. 3PL Relationships

. Fluent in Italian (spoken and written)

. Microsoft Office

Professional & Personal References furnished upon request

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