Customer Service Sales

Susan Tomlinson

Tel – 615-***-**** EMAIL–*********************@*****.***

**** ***** *****, ***********, ** 37172

SUMMARY OF QUALIFICATIONS

Successful consumer sales experience, efficient office and time management skills, solid customer relations, excellent communication skills

EXPERIENCE

SONA MED SPA 2013 - 2013

Sales Consultant

Duties include sales of Med Spa procedures, educating guests on how they are performed while all along getting them excited to move forward with services. Responsible for scheduling, collecting payments, writing up surgical agreements, working closely with nurse practitioners and providing a smooth transition from consultation to sale to service. Ranked among the top producing consultants in the company.

SKM MEDIA GROUP 2013 – 2013

Business Development Specialist

Duties include sales of data technology to the mortgage industry, educating potential clients on the services we offer, effective communication and listening skills to ensure the client’s needs are met, managing account activity, follow up with clients, providing number one customer service.

QT Day Spa 2011-2013

Partner

Duties included overseeing 4 employees, sales of the services provided, marketing, accounts receivable, accounts payable, ordering inventory, inventory control, filing, faxing documents, scheduling employee hours, answering multi-phone lines, scheduling guest services, payroll, providing #1 customer service.

SCIENTIFIC IMAGE CENTER (LIFESTYLE LIFT), WEST PALM BEACH, FL 2009-2011

Sales Consultant (Lifestyle Lift)

Exceeded goals with a consistent closing rate of 70% or higher, received the honor of being named the number one Sales Consultant in the United States on two separate occasions for my monthly revenue.

Performed facial examinations in an easy to understand, comfortable, exciting way

Built solid relationships with guests through effective communication and listening skills to understand their needs and goals, performed consultations explaining the Lifestyle Lift procedures.

Followed up with guests from day one until after their eight week check to answer all questions and provide comfort in their decisions to move forward

Responsible for working closely with two physicians and helped in gathering any information they needed, such as medical clearances, responsible for writing up surgical agreements and processing payments

Helped guests who chose financing in ensuring all paperwork was filled out and worked with three major financing companies to get the guest approved

Helped in arranging breakfast seminars during the slow seasonal months to help increase revenue for the center

Patient Care Coordinator (Lifestyle Lift) 2009

Greeted guests making sure they felt comfortable the moment they walked through the door

Answered multi- phone lines, directed guests in the proper direction

Checked in of patients which included gathering all information needed for the consultant and the physician

Put together charts, filing, copying, faxing documents, obtaining medical clearances, running guests credit, end of day close out reports.

Dr. Frank Shapins, Delray Beach, FL 2000-2009

Receptionist/Secretary/Office Manager –

Greeted patients, answered multi-phone lines, scheduled patients, administrative and accounting responsibilities

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