Loss Prevention Customer Service

Mickael Louis

**** ******* ***, ********, ** **226, 917-***-****, ***************@*****.***

Loss Prevention Agent/Security

SUMMARY OF QUALIFACTIONS

• Experienced Retail Loss Prevention professional certified by the City of New York ability

to maintain a fair consistent set of standards, use judgment and discretion to adhere to all

company policies

• New York State Licensed Security Guard with 5 years supervisory experience managing

team of 4 capable of executing responsibilities in difficult and stressful situations

• Strong interpersonal, communication, organizational and follow-through skills fluent in

Spanish, French, Haitian Creole and English

• Effective prioritizing crisis management trained in CPI, CPR, and First Aid/AED possess

8/16 hour Security Guard Certificates

• Proficient in Microsoft Word, publisher and Power Point

• Ability to stand and patrol store for extended periods of time available to meet minimum

scheduling requirements

REVELENT EXPERIENCE

Loss Prevention Agent, Rite Aide, Brooklyn, NY 2001–2002

Enforced loss prevention policies and procedures while protecting company assets provided

outstanding customer service performed all task in a safe manner consistent with corporate

policies state and federal laws

• Monitored daily activates by patrolling store prevented internal and external losses caused

by employee theft and shoplifting

• Instructed store associates on loss prevention policies and procedures to detect and deter

dishonest and illicit activity

• Coordinated security-sponsored training events to create shortage awareness and theft

deterrence among associates

• Apprehended shoplifter’s and other customers who committed fraud or other criminal acts

against Rite Aid to recover stolen merchandise

• Wrote complete reports by recording all theft incidents, merchandise recoveries,

investigations, audits and other directives as assigned by Regional Loss Prevention

Manager

• Collaborated with loss prevention manager on internal investigations and other special

projects as necessary

Security Service Specialist Armed Guard Security, Wakefield, MA 2009–2010

Provided wide array of corporate and investigative services to banks, corporations and

individuals that required sophisticated thorough and cost-effective security services

• Oversaw safety and security of Sovereign banks daily operations in addition to other

businesses in the community

• Conducted routine inspections of the facility to maintain physical security and protection

of assets worth over 1.2 million

• Collaborated and communicated with Boston Police Department to ensure safe transport

of weekly cash deliveries

• Supervised CCTV video surveillance to track and record daily activities throughout

community and surrounding areas

Mickael M Louis cont.

2110 Newkirk Ave, Brooklyn, NY 11226, 917-***-****, *************@*******.***

Spectrum Home For Boys, Group Home Supervisor, Lynn, MA 2002–2009

Supervised 16 adolescent males in a Juvenile recovery academy providing

residential/rehabilitation treatment programs funded by the Massachusetts Department of Youth

Services

• Managed staff of 4 program aids in 10 room group home delegated staff to monitor post

and clients conducted periodic rounds of facilities to safe guard youth

• Facilitated daily scheduled group meetings to encourage social development in anger

management, moral reasoning and drug relapse prevention of incarcerated youth

• Transported adolescents to Massachusetts Department of Corrections for violations of

mandated court appointed guidelines

• Communicated with parents, schools, courts and case workers by recording observations

of daily activates summited monthly progress reports for review by parole officers

Highlights

• Massachusetts State Police Basic Firearms Safety Certificate, August 2009

• Awarded Fire & Safety Prevention Certificate, March 2002

• Completed C.P.I. 16 hour certification for Non-Violent Crisis Intervention, October 2002

• Received certificate in Report Writing/Log book documentation training, November 2002

EDUCATION

Pace University, Fire Safety Director course, New York, NY Certificate, 2011

Loss Prevention of New York, New York, NY Certificate 2000

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