Customer Service Technician

Nermin Mikhaeil, ***** Parthenia st., apt#***,Canoga park.CA91304.

818-***-**** ******.********@*****.***

to seek a long term relationship as a pharmacy technician where

Objective:

there is potential

Room for growth

Skills:

1Very ambitious.

2I work well in a team environment.

3I have an excellent work ethic and will finish any task is given to me.

4Excellent communication and writing skills.

5Excellent sales skills.

6Proficient with computer literate such as Microsoft Word, Microsoft Excel, and Internet.

7Able to work under pressure

8Responsible for various other duties as assigned.

9Able handle cash.

10Able to learn quickly.

11Able to understand and carry out oral or written instructions and request clarification when

needed.

12Strong interpersonal skills

Physical skills:

1Ability of Standing/walking.

2Ability of Stopping, kneeling or crawling

3Ability of Pushing, puling, lifting or carrying up to 40 lbs

Language:

Arabic : FLUENT

Computer Skills:

MICROSOFT OFFICE: Word – Excel, internet.

Nermin Mikheail, 21350 Parthenia st., apt#210, Canoga park.CA 91304.

818-***-**** ******.********@*****.***

Experience:

February 15, 2013 Present:

Pharmacy Technician volunteer

West hills Hospital, West hills, Ca 91305

While working at the pharmacy I was expected to provide superior customer service .I was also expected to:

1To smile and greet every customer with a ‘Hello’

2To thank customers

3To be honest

4To give 100% at all time

5 To Keep the place clean

Duties:

1 But the returning medications back to the shelf

2 Fill the medication

3 prepare iv medications, prepare Tpn’s

4 fill the orders for the pixies machine

5 Fill the pixies machine

May 9. 2012 - June27. 2012:

Pharmacy Technician Externship

Walgreen’s pharmacy, Canoga park.ca, 91304

While working at the pharmacy I was expected to provide superior customer

service .I was also expected to:

1To smile and greet every customer with a ‘Hello’

2To thank customers

3To be honest

4To give 100% at all times

5To Keep the place clean

Duties:

1Handling the out window patient

2Handling the drive thru patient

3Receive the prescriptions

2Type prescriptions

3find the drug

4fill the prescription

Nermin Mikheail, 21350 Parthenia st., apt#210, Canoga park.CA 91304.

818-***-**** ******.********@*****.***

December 2010 june 2011: Waitress

Hampton –inn hotel

While working at the hotel I was expected to provide superior customer

service .I was also expected to:

6To smile and greet every customer with a ‘Hello’

7To thank customers

8To be honest

9To give 100% at all times

10To Keep the place clean

11To know and adhere to all company policies

Duties:

1Prepare tables for meals, including setting up items such as linens, silverware, and

glassware.

2Fill salt, pepper, sugar, cream, condiment, and napkin containers.

2Escort customers to their tables.

3Present menus to patrons and answer questions about menu items, making

recommendations upon request.

3Take orders from patrons for food or beverages.

4Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as

required.

3Check with customers to ensure that they are enjoying their meals and take action to

correct any problems.

4Prepare checks that itemize and total meal costs and sales taxes.

4Remove dishes and glasses from tables or counters, and take them to kitchen for

cleaning.

October 2006-December2007: telesales & customer service

Nile Hilton Hotel Resort Cairo, Egypt

Duties:

1Marketing

2Making sales

2Make reservations

3Take care of guest’s needs,deal with complaints

Educational Qualifications:

1Conejo valley adult education-pharmacy technician course, Thousand Oaks, ca

2Certified pharmacy technician(cpht) certification number : 6101-0701-0327-223

2license from faculty of Arts – Greek and Roman Archaeology – Ain Shams University Cairo,

Egypt

3Graduated : June 2006

4Bank taller training : Vocational training in city bank Cairo, Egyp

Contact this candidate