customer service

LEOLUCA ADDESI

*** ********* ***, ***** ****, ON L0R 1W0 • C: 647-***-**** • ***.****.*@*******.***

PROFESSIONAL SUMMARY

Punctual labourer focused on exceeding expectations and building loyalty. Flexible schedule and strong mathematical aptitude.

SKILLS

Customer-oriented Active listening skills

Retail sales

Computer literate

Stocking

Skilled problem solver

Personable

Motivated team player

Fluent in English

WORK HISTORY

Produce Clerk

Christopher's No Frills - Toronto, ON 00/2002 - 06/2013

Operated a cash register for cash, check and credit card transactions.

Stocked and replenished merchandise according to store merchandising layouts.

Cleaned and organized the store.

Handled customer relations issues in a gracious manner and in accordance with company policies.

Welcomed customers into the store and helped them locate items.

Shared best practices for sales and customer service with other team members to help improve the store's efficiency.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Followed merchandising guidelines to present visually appealing displays.

Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

Communicated clear expectations and goals to each team member.

Answered customer telephone calls promptly and in an appropriate manner.

Co-owner

Scores Sports Bar and Grill - Toronto, ON 00/1998 - 00/2001

Strategically scheduled team members to maintain optimal staffing levels at all times.

Supervised and directed all merchandise and shipment processing.

Maintained established merchandising standards, including window, sales floor and promotional displays.

Cleaned and organized the store, including the checkout desk and displays.

Operated a cash register for cash, check and credit card transactions.

Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Handled all customer relations issues in a gracious manner and in accordance with company policies.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

ACCOMPLISHMENTS

Routinely helped many customers each day in a high paced, high volume environment.

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