Customer Service Sales
Resume:
Johnie Higgs
Seat Pleasant, Maryland 20743
Career Objective: To acquire a Management, position for professional growth that would utilize
and enhance, exceptional customer service, financial formulation, time management, and project
coordination skills.
Summary of Qualifications:
25 years Administrative and Procurement experience
25 years Management / Leadership experience
20+ years Training and Development
Proficient in Microsoft Office, Word, Excel and PowerPoint
Experience:
Whole Foods Market Inventory Control ATL
Landover, Md. 6/2010-Present
Daily responsibilities include planning organizing and directing the work of others; to include
analyzing situations accurately and adopting an effective course of action
Responsible for overseeing the end-to-end functions of cycle counters, product placement and set
ups
Communicate discrepancies found to appropriate departments
Ensure that all team members are reaching or exceeding agreed upon goals
After Hours Formal Wear Training Manager/ Bridal Show
Coordinator
Rockville, Md. 7/2008-12/2009
Facilitation of training classes for new management through company initiated Management
Training Programs
Provided support to assigned stores, to include selling skills, product knowledge store visuals
and daily sales and goals planning to include David’s Bridal stores
Provided all internal and external communication and support of all Bridal Shows and
Convention, related functions
Communicated daily and weekly to market on sales results, competitor pricing and supplied
appropriate stores with leads for Tuxedo and Wedding Gown needs, from Bridal Shows
Linens-N-Things General Manager
College Park, MD. 01/2005-06/2008
Facilitated staff development, recruitment and selection of service minded associates
Planned work schedules, assigned duties and prepared payroll for 2 Assistant Managers, 4
Department Managers, 4 Department Leads and 50 Sales Associates on a bi-weekly basis
Prepared purchase orders, transfers, and record of cost and budget analysis of sales
Johnie Higgs, Jr.
Page 2
Administered fiscal store operations achieving and exceeding sales and service goals
Footlocker Market Leader
Oxon Hill, Md. 12/2000-12/2004
Hired and developed strong people who could lead and contribute to workforce diversity
Troubleshot vendor issues and found resolution quickly and accurately, to help control and
eliminate losses and exceed set goals
Implemented reports and spreadsheets used for performance tracking needed for monthly
meetings with other Market Leaders, District Managers and Buyers
Responsible for five market- stores, ensuring total compliance on merchandising, projected sales
and inventory control in accordance to company standards
Served as a role model on superior customer service for managers and employees in my market,
worked hard to create infectious attitudes by meeting and exceeding customer’s expectations
Safeway Stores Assistant Store Manager
Capital Heights, MD. 12/1983-10/2000
Supervised daily operations, working through nine departments managers
Stores in which I managed typically served 1500-2000 customers a day, and generated daily
revenue over $90,000
Wrote weekly work schedules for entire staff, oversaw all accounting procedures, maintained
good cash control, completed weekly payroll for entire store and handled all discrepancies
reported by department heads. Translated business issues into financial terms, drew accurate
conclusions from financial materials
Identified and implemented cost-saving measures and was able to exceed financial targets
Education and Training:
Associates Degree in Business Management, Prince George’s Community College
Diversity Management Training
Behavioral Based interviewing Training
Management Certification, Safeway Management Training Program
Front Line Leadership Training
A+ Certification in Computer Technology, Uni-Soft Technologies
Diploma, Duval High School
Military E 4 - Specialist
10/1988-10/1998
Army National Guard – Petroleum Laboratory Specialist
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