Customer Service Manager
Resume:
Robyn M. Pullen, *** Chinquapin Lane, Pikeville, NC 27863
Phone: 919-***-****, Email: **********@*****.***
Objective: Seeking a position that my knowledge for good business & outstanding customer service skills would be
great assets for any company, with the potential for advancement
Certifications: CRC Work Keys: Silver 2009: Reading (5), Locating (4), Math (4)
Experience:
Lifetouch National School Studios, Goldsboro, NC
Photographer/Account Executive: 07/2009 to 06/2013
Supports picture day team by assisting others as needed
Committed to excellence & total customer service satisfaction
Submitted accurate paperwork, sales totals & camera equipment
Adhered to all safety rules and guidelines and safe work habits.
Confirmed picture day & process paperwork for each job
Committed to excellence to insure all paperwork is complete for coworkers
Processed orders for customers over the phone & walk in
Filed weekly unemployment for coworkers that were qualified
Great Accomplishments Academy, Pikeville, NC
Substitute/Electives Teacher: 11/2011 to 01/2012
Assist with students in Life skill activities
Assist staff with computer related programs & activities
Maintain order in classrooms & on the playgrounds
Work closely with staff & administrative staff
Crossroads Support Services, Goldsboro, NC
Habilitation Technician: 06/2008 to 05/2009
Implemented daily life activities to assist MR/DD client as specified in their plan
Transported client to doctors’ appointments, physical therapy & recreational activities
Submitted detailed reports pertaining to client's behavior & progress according to his plan
Demonstrated clear understanding of client's rights & responded appropriately during a crisis
Wayne County Public Schools, Goldsboro, NC
Substitute Teacher: 03/2008 to 11/2009
Conduct class in absence of teaching staff of public elementary & middle schools
Take attendance, grade homework, tests, record results & assist with projects
Work closely with lead teacher to ensure optimal child care & safety
Maintain order & enforce classroom rules within school & on school grounds
The Goldsboro News Argus, Goldsboro, NC
Classified Sales Representative: 11/1998 to 03/2008
Planned the costing, design & implementation of client marketing efforts
Designed advertisement displays for new individuals & existing customers
Accepted customer’s advertisement orders & collected payments
Analyzed & reconciled end of month customer contract accounts
Proffitt’s, Inc. (Formerly Brody’s), Goldsboro, NC
Department Manager: 01/1996 to 11/1998
Provided training, supervision & support for five to seven employees
Developed employee work schedules for part time & full time staff
Trained & managed stock room operations & completed monthly inventory
Designed & coordinated seasonal sale promotions with signs & displays
Other work experience:
Casual Corner Outlet, Smithfield: Assistant Store Manager,
Burger King, Mt. Olive: Cook, Roses, Mt. Olive: Department Lead
Happy Days Daycare, Mt. Olive: Internship during junior & senior years of High School, ABC University, Mt. Olive: 2 and
3 year old room assistant, Daniels Daycare, Goldsboro: Afterschool & 4 H coordinator
First United Methodist Church of Mt. Olive: Nursery Attendant
Southern Bank & Trust, Mt. Olive: Operations Clerk
Robyn M. Pullen, 109 Chinquapin Lane, Pikeville, NC 27863
Phone: 919-***-****, Email: **********@*****.***
Professional References
Ms. Phyllis Moore
Educational Reporter: Goldsboro News Argus
310 N. Berkeley Blvd.
Goldsboro, NC 27534
Ms. Debbie Outland
Director: Great Accomplishments Academy
301 North Mill Street
Pikeville, NC 27863
Ms. Donna Landham
Lead Photographer: Lifetouch National School Studios
5108 B Oak Park Road
Raleigh, NC 27612
Mr. Paul Worrell
Assistant Operations Manager: High Standard Cleaning, Inc.
251 Howell Road
Goldsboro, NC 27530
Mr. Sean Howe
Case Manager: Crossroads Support Services
1316 Wayne Memorial Drive
Goldsboro, NC 27534
Ms. Sherry Smith
Realtor: Kornegay Realty
510 North Breazeale Ave.
Mt. Olive, NC 28365
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