Customer Service Administrative Assistant

AURA Y. QUALLS

**** ***** **** ** *******, Margate FL 33063

Phone: 337-***-**** E-mail: **********@*****.***

PROFILE

Performance driven professional with extensive experience in corporate structures, project management, payroll administration, and administrative support. Outstanding team player with a proven ability to organize and prioritize work in high-pressured environments. A creative thinker and problem solver with a proven track record of effectively managing Human Resources and Commerce Departments. Background includes payment processing, data input, spreadsheet development and customer service support; experience in positions involving a high degree of trust, sensitive materials and confidentiality; highly organized and effective in the management/coordination of critical office projects.

Keywords: Executive Support - Customer Services - Administration - Data Analysis - Compensation/HR Reporting - Processing Payroll - Budget Planning/Management Logistics - Organization/Communication. Bilingual English/Spanish.

SKILLS SETS

Administrative

• Coordinated and managed multiple priorities and projects.

• Maintain daily operations of senior level executives in multiple business units by managing and executing administrative and operational functions.

• Performed administrative support functions for the vice president of a large industrial company.

• Responsible for handling confidential information on a daily basis.

• Responsible for office logistics, including procurement of good and services and travel arrangements.

Communication Skills

• Experienced and effective working with people of diverse cultures and backgrounds and interacting with all levels of management and personnel.

• High skills in speaking, reading & written Spanish (native language)

Computer Proficiencies

• Operating Systems: Windows XP, Windows NT.

• Software / Applications: Microsoft Office XP, MS Word, MS Access, MS Excel, Internet Explorer, Outlook, PowerPoint, 9 years of user expertise in SAP MM, 8 years of user expertise in Sinergy (compuPay).

RELATED EXPERIENCE

Qualls Coins & Collectibles Orange, TX, United States 01/2013-04/2013

Administrative Assistant

• Developed and maintained quote and product efficiency databases.

• Prepared and tracked quotes and purchase orders.

• Completed expense reports for management.

• Prepared business letters, and kept business relationships.

• Provided administrative support, and management schedules.

H&R Block Sulphur, LA, United States 08/2011-04/2012

Tax Professional

• Prepared and assisted in preparing simple to complex tax returns for individuals.

• Helped taxpayers by using their federal, state and local codes to ensure that clients received the maximum benefit permitted by federal and state laws.

• Reviewed financial records including income statements and documentation of expenditures.

• Consulted tax law handbooks for especially difficult tax returns.

• Resolve customer complaints.

• Recommend additional products and services.

• Prepared tax returns using electronic filing software and compute taxes owed by following tax code.

International Bank of Commerce IBC McAllen, TX, United States 08/2010-11/2010

Assistant Safe Deposit

• Conducted a variety of customer service tasks including aperture safe deposit accounts, account balances, transferring funds, tracking deposits and various record changes.

• Front-line interaction with bank clients and access to management; resolving service issues, and performing accurate and timely processing of teller transactions as needed

• Provided telephone support; investigated and resolved customer claims.

Colombian Natural Gas Transportation Company –TGI Bucaramanga, Colombia 05/1997-10/2009

Administrative Assistant / Human Resources Professional / Commerce Professional

• Provided clerical assistance to client as needed (business letter, products marketing).

• Provided assistance to other departments (logistics, marketing events, travel arrangements).

• Responsible for procurement of good and services.

• Trained and supervised part-time staff and interns.

• Completed accurate calculation of payroll processing, contributions and social benefits.

• Completed successful investigation the backgrounds of prospective employees during assessment and recruitment.

• Prepared expenses and payroll reports.

• Responsible for handling confidential information on a daily basis.

• Coordinated and managed multiple managerial priorities projects.

• Participated in annual budget preparation and financial cash flow projection.

• Established direct relationships with current and potential customers in order to meet their needs and identify opportunities for market development.

• Strengthen the relationship with the clients by meeting their requests and requirements, in accordance with contractual obligations and commitments established.

• Carried out the process of measuring customer satisfaction, generating the respective reports to identify strategies for improving the service.

Industria de Ejes y Transmisiones S.A. ESP Bucaramanga, Colombia 02/1996-01/1997

Administrative Assistant

• Provided administrative support to clients and management.

• Responsible for management schedule and events planning.

• Prepared business letters, agendas, memos, presentations, etc.

• Provided office supplies.

Banco Anglo Colombiano Bucaramanga, Colombia 02/1990-08/1995

Relationship Banker / Teller

• Provided clients with accurate, timely and extensive information to ensure quality service and client retention.

• Provided broad exposure to bank’s products and services.

• Front-line interaction with our clients and access to management, resolving service issues, and performing accurate and timely processing of teller transactions as needed

• Responsible for balancing currency, coin, and checks in cash drawers at ends of shifts, and calculating daily transactions using computers, calculators, or adding machines.

• Processed transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits. Received mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.

• Resolved problems or discrepancies concerning customers' accounts.

• Promoted, or sell products or services (travelers' checks, savings bonds, money orders, and cashier's checks), using computerized information about customers to tailor recommendations.

• Conducted a variety of customer service tasks (providing account balances, transferring funds, tracking deposits and various record changes).

EDUCATION

Marketing Engineer, University Autonoma of Bucaramanga UNAB, Colombia 2005

Occupational Health and Accident Control University UDES, Colombia 2004

Basic studies. First Responder. Ambiente, Salud y Seguridad Ltda, Colombia 2002

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