Customer Service Health Care
Resume:
Shonelle Best
Wilson, NC, ***93
***********@*****.***
Work Experience
Century Link, June 2013 September 2013
Retention Specialist
Daily tracking and taking customer service phone calls, saving accounts and making company sales.
West Corporation, October 2012 Apr 2013
Call Center Representative/Inbound
Receiving phone calls on a daily basis accessing customer accounts, processing orders and
tracking orders in customer service.
Johnson Home Health Care, October 2010 Present
CNA, Job includes helping patients with their daily activities, accompany patient(s) to physician appointments, and
taking vitals (blood pressure, stats) and preparing their meals.
Miss Daisy’s Health Care, June 2006 October 2010
CNA, Job included helping patients with their daily activities, accompany patient(s) to physician appointments, and
taking vitals (blood pressure, stats) and preparing their meals.
First Choice Health Care, March 2005 June 2006
CNA Job included helping patients with their daily activities, accompany patient(s) to physician appointments, and
taking vitals (blood pressure, stats) and preparing their meals.
Attended James Baxter Hunt High School; 4559 Lamm Rd SW Wilson, NC 27893
Dates: August 1995 June 1998
Studied basic education
Attended University of Phoenix; January 2010 October 2011 where I received my Associate of Arts in
Concentration in Health Care Administration and Medical Records, also Billing and Coding Qualified.
Skills
ICD 9, CPT 10, and Medical Terminology fluent.
Medical Insurance
Excellent Interpersonal Skills
Excellent phone skills
Various practice management software
Claim entry and patient posting
Records organization and management
HIPAA Compliance
Patient Aging
Online submission claim and ERA
Technology Summary includes:
MS Office, Lytec, Altapoint, Quickbooks, MediSys, MediNotes and MediSoft
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