Manager Customer Service

Thomas C. Clark

** **** ****** **** *****: 570-***-**** Parsons, PA 18705 Cell 570-***-****

E-Mail: **********@***.***

Bowling Lane Manager

OBJECTIVE

To secure a center management position in a high-volume bowling center with a long-term goal of being a General Manager.

HIGHLIGHTS AND QUALIFICATIONS

-Very strong commitment to developing, promoting and expanding league, open and tournament play.

-Productive and responsible.

-Willing to learn and take charge of a wide variety of tasks.

-Successful in promotion and organization of various tournaments and leagues.

-Creative, resourceful and thorough in developing programs.

-Energetic, hard working, loyal, willing to accept and learn from constructive criticism.

RELEVANT SKILLS AND EXPERIENCE

-Tournament and Program Director for 2+ years with AMF Bowling Group.

-Developed many new leagues and tournaments to strengthen center revenue.

-Promoted and managed a complete employee team effort to establish an improved working

environment.

-Managed a pro shop; developed customer relation skills; assisted in coaching local high school

bowling program.

CUSTOMER RELATIONS

-Developed a successful, professional approach to providing top quality customer service,

consistently applying these strong principals:

-Create an atmosphere that encourages the customer to feel free to express any complaint they may have.

-Thoroughly and tactfully research all potential solutions to the customer's problems.

-Attain feedback to be sure the customer is, in fact, satisfied with the results.

EMPLOYMENT HISTORY

2004-Present Parts Representative, Motor World

Wilkes Barre, Pennsylvania

2002-2004 Manager, Stanton Lanes

Wilkes-Barre, Pennsylvania

2001-2002 Parts Manager, Van Atta Buick-Suzuki

Vestal, New York

1997-2001 Assistant Manager, Midway Lanes

Vestal, New York

1994-1996 Assistant Manager, AMF Fredericksburg Bowl

Fredericksburg, Virginia (AMF Major League Lanes, Gastonia, N. Carolina)

1994-1995 Wholesale Parts Manager, Sonny Hancock Chevrolet

Gastonia, North Carolina

1992-1995 Assistant Manager, O'Shea Auto Parts

Endwell, New York

1983-1992 Parts Manager, Parkway Nissan Volvo

Vestal, New York

1990-1995 Manager, Pro-Am Bowling & Golf

1980-1983 Blending Supervisor, National Pipe Company

Vestal, New York

EDUCATION AND TRAINING

-Graduate, Johnson City Senior School, June 1980

-Numerous technical seminars for Nissan and Volvo products.

-Promotion and Relation seminars conducted by AMF Bowling Group.

-Variety of ball drilling and fitting seminars.

PERSONAL REFERENCES

-Neil Fish 28 Hazel St, Binghamton, NY 607-***-****

-Frank Hunsinger 121 N Roosevelt Ave, Endicott, NY 607-***-****

-Ben Amberge 601 Zimmer Ave, Endicott, NY 607-***-****

-Brian Walker 341 Janice St, Endicott, NY 607-***-****

-Mike Surfer 103 Fleming St, Fredericksburg, VA 540-***-****

-James Potenziano 213 Jensen Rd, Vestal, NY 607-***-****

PROFESSIONAL REFERENCES

-Van Atta Buick Nelson Van Atta 607-***-****

-Bob Atchison 607-***-****

-Midway Lanes Inc. Steve Miller 607-***-****

-Stanton Lanes Paul Waliczek 570-***-****

-AMF Gastonia Mark Melton 803-***-****

-Sonny Hancock Chevrolet Duane Dawkins 704-***-****

-Pro-Am Bowling & Golf Brian Walker 607-***-****

-Bowlers Journal International Barbara Peltz 312-***-****

-Ebonite International/ Russell Mills 315-***-****

Professional Bowlers Association

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