Customer Service Manager

Eric F. Priebe

**** ********* ** 513-***-****

Okeana, OH 45053 ********@*******.***

PROFESSIONAL PROFILE

o Success proven and results-oriented Management professional who is

achievement focused with 25 years of consistent accomplishments, holding

such positions as Account Manager, Inside Sales Manager, Application

Manager and Customer Service Manager.

o Well-developed analytical and problem-solving skills are ideal for

aggressive growth environments, or other "enterprise transformation"

positions requiring a revitalized strategic vision/plan with immediate

and positive results.

o A "team builder" with sharpened skills in training, mentoring and the

development of efficient and highly productive teams, creating responsive

departments to meet and exceed goals.

o Adept at implementing budgets, monitoring expenditures and utilizing

finances to their fullest advantage.

o Outstanding closing skills, cold-call techniques, key prospect

identification, customer service and new business development.

o Outstanding interpersonal and tested negotiation skills combine to build

lasting and supportive client/management relations.

AREAS OF EXPERTISE

Supervision Customer Strategic Planning

Account Management Consumer Relations/Assessment Quality Control

Manufacturing Scheduling Goal Development

Financial Management Forecasting/Analysis Team Building

Training & Development Problem Resolution Closing Sales

Targeted Marketing Leadership Dispute Resolution

PROFESSIONAL EXPERIENCE

o Successfully manage commercial and government accounts for Intermec

selling various label products to Federal, State and local government

entities as well as to the reseller community.

o As Manager, directed the day-to-day activities of up to 6 inside sales

representatives.

o Maintain positive interaction and communication with potential clients

to ascertain customer needs and cost parameters, utilize these figures

to formulate appropriate product package.

o Process and track fulfillment of customer order(s); troubleshoot any

customer problems; and, ensure total customer satisfaction.

o Research and identify target markets, develop leads and increase

customer base through creative marketing and innovative sales techniques

meeting and exceeding sales quotas.

o Devise solutions to customer problems and/or complaints and provide

sales support.

o Adept at closing sales, personally or via telephone.

Eric F. Priebe Page Two

SELECTED ACCOMPLISHMENTS

o Sales in 2002 totaled $5.2 Million, which was 20% over quota, winning

the Federal Group Highest Revenue over Quota.

o Quota Club in 2002 due to high sales of $5.2 Million.

o Quota Club due to high sales of $5.9 Million.

EMPLOYMENT HISTORY

Crane Consumables Middletown, OH 2009-

Customer Service,

Quality Assurance &

Manufacturing

Avon, Inc Springdale, OH 2008 - 2009

Customer Service 2008 - 2009

INTERMEC TECHNOLOGIES CORP. Everett, WA 1984 - 2008

Account Manager 1999 - 2008

Inside Sales Manager 1991 - 1999

Applications Management 1989 - 1991

Customer Service Manager 1986 - 1989

Customer Service Representative 1984 - 1986

Garvey Adhere Products Woodlawn, OH 1983 - 1984

Purchasing

SPEAR, INC. Cincinnati, OH 1976 - 1983

Shift Foreman, Pressman, Rewinder

Quality Control

EDUCATION CREDENTIALS

Villanova, Villanova, PA

Masters: Political Science (1975)

Widener University, Chester, PA

Bachelor: International Affairs (1972)

License

Private Pilot's License with Instrument Rating

Contact this candidate