Customer Service City
Resume:
Cherry T. Manlapaz
Phase * Block ** Lot ** Savannah Green Plains Cuayan, Angeles City
Email: ******.*.********@*****.***
Profile
Consummate and dedicated professional with over six years of experience as
an outbound call center agent.
Abilities
Excellent at customer service
Excellent written and verbal communication skills, with an eye for detail
Extremely productive in a high volume, high stress environment
Self-starter with a can do attitude
Personal Information
Date of Birth June 10, 1982
Married
Work History
July 2012 - Jan. 21 2013 Venvs Global Teleservices
Friendship Korean Town Angeles City
Sept. 2011 - June 2012 Cyber City Teleservices
16th Floor Times Plaza Building Taft Avenue corner United Nation
Avenue Manila
Bldg.2528 Corporate Office, Cyber City IT Park,
Clark Freeport Zone, Pampanga - 2023
Tel. (045-***-****
March 2006 - March 2011 Cyber City Teleservices
16th Floor Times Plaza Building Taft Avenue corner United Nation
Avenue Manila
Bldg.2528 Corporate Office, Cyber City IT Park,
Clark Freeport Zone, Pampanga - 2023
Tel. (045-***-****
Responsibilities:
Dialing Outbound calls in support of customer needs.
Accounts Handled:
United Care Group, Diabetic Support Program, Smart Shopper's Savings Club
Portfolio Recovery Associates (Collections Account)
T-Mobile (Gencare/Customer Service)
Catalog
Citibank
HSBC
Dell Computers
Achievements:
United Care Group
Top Agent for the month of September 2012
CITIBANK (Identity Theft Protection)
Best in Watch Guard for the month of June
Most Outstanding Rep for January Calling Window 2009
Top 2 Rep for the Year 2009
DELL COMPUTERS (Extended Services)
Best in Close Rate for Q2 (May3 - Aug 01 2008)
Best in Close Rate for the month of June 2008
Best in Revenue for the month of May 2008
Education:
June 1999 - April 2003 Systems Plus Computer College
Angeles City, Pampanga
Bachelor of Science in Secondary Education major in
Computer Education
June 1995 - March 1999 Systems Plus Computer College
Angeles City, Pampanga
June 1989 - March 1995 Tibag Elementary School
Tarlac City, Tarlac
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