Service High School

Nadim Saiful

**** ****** *** *****, *** York

Cell: 646-***-****, Home: 347-***-**** Email: **********@*****.***

Objective: To obtain a position that will enable me to utilize my strong organizational skills,

educational background, and ability to work well with people.

Education: Caliber Training Institute, New York, NY 2007 Professional Travel Agent

Diploma- Sep2001-Jun2004 Atlantic city high school, Atlantic City NJ.

May 2012 – Dec 2012 Travel Consultant Riya Travel and Tours Queens, NY

• Sell travel tickets, packaged and specialized tours, and advice customers on travel plans

Using Amadeus computer system.

• Building strong relation with clients

• Responding to all phone enquiries promptly, courteously and in a friendly manner.

May2009-Jun 2010 Midlantic jet (Air Tran Account) passenger service lead agent.

Atlantic City, NJ

• Examine passenger ticket or pass to direct passenger to specified area for loading.

• Plan route and computes ticket cost, using schedules, rate books, and computer.

• Read coded data on tickets to ascertain destination, mark tickets, and assign boarding

pass.

• Assist passengers requiring special assistance to board or depart conveyance.

• Announce arrival and departure information, using public-address system.

May 2009-May 2012Customer service supervisor Citi food and verity Atlantic city, NJ

• Greet customers and ascertain what each customer wants or needs.

• Train new employee.

• Deposit money

Jun 2007- May 2009 Travel consultant Prestige Tour and Travel

• Stock and concerned documents Using Sabre computer systems coordinate air ticketing

requests and tour departures.

• Responsible for validating domestic and international fares and also address customer

queries and complaints.

• Issue tickets and ultimate journey schedule. Also maintain all relevant data and prepare

reports.

Jun 2007-Dec 2007 Swiss Port (Air India Account) JFK Passenger Service Agent

• Provide Check-in and Gate service based on their requirement.

• Ensure to check documentation for all international departures and adhered to comply

with all security requirements.

• Comprehensive knowledge of making reservation and issue tickets also address

customer queries and complaints.

Bilingual (English, Bangla, Hindi and Urdu)

Computer Skills: Microsoft Word, Excel, outlook, sabre, sky port And Amadeus.

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