Customer Care

Ravi Kumar Teppala ( +91-996*******

*******.*********@*****.***

Objective:

To work with my full effort to improve he organization and also

my individual skills in the field of information technology with honest

team work.

Experience Summary:

. 1.3 years of experience in customer care executive

. Having good knowledge on Analyzing customer's problem

. Worked in various processes as heritage customer care, Airtel revenue

enhancement, Airtel customer help desk.

. Goals are involved in heritage customer care. Primarily it is single

task of performing both inbound and outbound process. Incoming calls

are pertaining to enquiry, complaints, feedback and information about

store so instantly inform to the store responsible person about

customer issues by performing outbound process and by sending mails to

store responsible person and high officials. Once response is come

from store person as customer's problem is solved then call to the

customer for clarification whether it is solved or not. Ultimately it

needs customer's contentment.

. Goals are involved in Airtel customer help desk. Primarily it is

inbound process. Calls rapidly are made by Airtel agencies and

corresponding information is provided about postpaid users.

. Goals are involved Airtel revenue enhancement. Primarily it is an

outbound process. Airtel packs are sold such as Bill Plans, 3G/2G

packs.

Skill Summary:

1. Major Skills: Convincible by probing to customer, Good Communication

skills, analyzing the customer's problem and able to work

collaboratively.

. Software skills: MS Office, Usage of internet in browser

Professional Experience:

. Working as a Customer care executive for Digicall telecservices,

Hyderabad from May 2012 till date.

Responsibilities

Precise updating of customer's issues

Providing worthy satisfaction and assuration to customers

Quick response

Educational Qualification:

> Bachelor Of Sciences - Secured 73% from Andhra university

Personal Details:

Full Name : Teppala Ravikumar

Date of birth : 17-08-1988

Sex : Male

Father's name : Dhilleswarao

Marital Status : Single

Nationality : Indian

Language : Telugu and English

Address : rampuram(vill),mandasa(mandal)

Srikakulam 532243

Declaration: I hereby declare that the details furnished above are the true

to the best of my knowledge and belief.

Date:

Place:

(Teppala.Ravikumar)

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