Medical Insurance
Resume:
Susan G. Palm
South Bend, IN **614
July 2013
********@*******.***
Summary
Solutions oriented professional providing accurate and detailed data analysis consistent with comprehensive paralegal
and health care experiences. Background includes continuous increased responsibility and complementary rewards of
assignments well done. Skilled in medical legal analysis including Legal and Contract Documents, Insurance Billing
Codes, resulting in cost effective savings for insurance business’ and clientele, income for the legal firm, and
contributing to stability of insurance premiums. Recently, acquired Computer IT credentials. She continues her
education while sustaining a home office finding contracts via the internet; Writing, taking Help Desk calls, data entry
positions, contract review.
Currently preparing for Insurance ICD 9 10 codes certification 2013 14
Associate of Applied Science Degree in Information Systems 2012
IVY Tech Community College, South Bend, IN
Computer Information Network Technology Certificate
•
Systems Security Certificate
•
Bachelor in General Studies 2001
Indiana University South Bend, South Bend, IN
Concentration and Certificates in Paralegal Studies and International Studies European Union
•
Minors in Philosophy and Political Science
•
United States Army:
Fort McClellan; Birmingham AL: Successful in Training Schemes and Protocols necessary for Basic Training
Concurrently with 91B Training; Biochemical, Biohazards, and Nuclear Warfare: Field Medic, Triage, and Supply
Fort Sam Houston, San Antonio, TX, BAMC: 91DAIT: Operating Room Technician & Surgical Assistant: Surgical tool
Maintenance, Troubleshooting, Operations and Supply
Certifications: CompTIA A+, MSCA, MCSE Helpdesk, MCP
Systems: Windows/2000/2003/2008 /XP/Vista/NTFS/UNIX, LINUX
MS Windows Open Source Security Software and Tools, MS and Cisco Security
Databases: MS Access, SQL, Relational and Object Oriented Databases
Languages: Visual Basic, Thin Basic, MS Visual Studio,
Software: MS Dynamic Software, MS Visio, MS Office Suite 2003, 2007, 2010, 2010, 2013,
Open Source (man pages), Business Operations SCM, and ERP
MS Project Management, SDLC and Agile Business Solutions, MS Suite, in association with
Security Applications: Norton Suite, McAfee Security Suite, Understanding of Symantec defined applications of a
variety of security measures and programs.
Hardware: Hewlett Packard, Cisco, Dell; Racks, Printers, Routers, Switches, Desktop, Laptop, Notebooks et.al
Career History
Paralegal 2004 2008
Jones Obenchain, LLP South Bend, IN
Prepared for insurance defense litigation; Preparation, analysis of Workmen’s Compensation Claims tracing
•
alleged injury against Employment Insurance Policy Guidelines and ICD9 Insurance Billing
Excellent verbal and written skill
•
Obtain data to facilitate findings for medical/legal assessments regarding personal injury claims (PI)
•
Developed Summary Timeline Documentation in accord to medical/legal facts and PI complaint
•
Determine actual litigation medical cost Drafted legal documents of Discovery and Interrogatories
•
Managed attorney/court calendars and file management
•
Familiar with Medicare/Medicaid reimbursement strategy: Fundamental knowledge of healthcare procedure
•
and Insurance Explanation of Benefits (EOB) including all procedural codes inclusive.
Familiar with Court Legal Documentation Filing Systems:
•
Active Notary Collections procedure, correspondence and distribution.
•
Franks’ Nursery: Care & sale of Perennial Plants & Inventory Control; Audit, Stock 2000 2002
Meijer’s Inventory: Dock & Stock 3 shift 2000 2001
rd
Manufacturing &Industrial: Ford: Parts QA: PT 3 shift to FT 1999 2000
rd
Certified Surgical Technologist: ST Mary Osteopathic Hospital; PT 1997 1999
Certified Surgical Technologist 1990 1997
Saint Joseph Regional Medical Center, South Bend, IN
Highly recruited and Relocated specifically for Open Heart Surgical Procedures
Practiced as a highly efficient technologist in a team of medical experts. Knowledgeable in multiple specialties,
•
proficient with multiple surgical tools including HP monitors, Microscopes, lasers, Robotics and many more as
related to surgical procedure, proficient use of sterilization techniques including a variety of fixatives to preserve
equipment or specimens
Expert in preparing and applying sterile field technology. Monitor and maintain all surgical equipment, assist
•
surgeon; worked with a variety of fixatives for specimen research
Expert in multitasking while troubleshooting electrical/digital surgical equipment.
•
Certified Surgical Technologist1987 1990
Bernillo University Trauma Center, Albuquerque, New México GO Nuclear Waste preparedness per City, State,
Government, Los Alamos, Sandia Laboratory and Medical Policy.
Trauma 1 Center University of New Mexico; Surgical Unit: Orchestrated Precision of multiple injuries
•
Expert in multitasking while troubleshooting electrical/digital surgical equipment frequently handling
•
multiple life threatening anatomical systems in accordance with triage efforts.
Ability to focus within orchestrated organized chaos beginning at step one preparation
•
Certified Surgical Technologist 1985 1987
Saint Joseph Medical Hospital, Rio Rancho, NM
Memberships
• Cisco Academy Microsoft Products Cyber Crime Security
• Microsoft TechNet LinkedIn JD Supra
• Source Forge Linux ISACA Global Security
July 2013
Contact this candidate