Customer Service Plant Manager
Resume:
BENJAMIN A. GLEASON
**** ******** ****, ********, ** 46745
********.*********@*****.***
PROFESSIONAL PROFILE:
Highly motivated, team oriented professional with 15+ years of progressively responsible
business experience. Combines in depth tactical operational planning expertise with strong
qualifications in administrative, financial, quality and human resources management. Major
competencies in budgetary planning and controls, and performance/process improvements.
Recognized for exceptional leadership and organizational building skills, as well as the ability to
motivate others on all levels in the achievement of individual and organizational goals &
objectives.
•Lean Manufacturing & Six Sigma • Process /Cost Improvement
•Business & Financial Management • Creative & Resourceful Problem Solving
•Project Planning /Controls • Team Building & Leadership
•Budgeting (Capital / Operational) • Organizational Skills
•Logistics • Training
•Safety • Verbal & Written Communication Skills
PROFESSIONAL EXPERIENCE:
Penda Fabri Form Bluffton, Indiana 2006 2013
Plant Manager Assumed the plant manager leadership role in 2009 utilizing my
knowledge of Lean Manufacturing & Six Sigma to formulate and champion the plant's
continuous growth and improvement strategy and to meet and exceed budget and
performance targets. The plant grew from six employees with $1.2 million in annual
revenue to approximately fifty employees with $20 million in annual revenue. Optimized
all operations to improve first run quality and reduce scrap. Achieved and exceeded profit
targets by leading, organizing, training, planning and developing a safe, productive, and
quality focused business. Interacted as a liaison with all functional areas within the facility
to ensure that project launches, production schedules, safety, quality, maintenance,
engineering projects, customer satisfaction and other aspects of the business were met
while exceeding goals and expectations.
Fort Wayne Metals Research
Products Corporation Fort Wayne, Indiana 2001
2005
Quality Control & Process Improvement Engineer/Technician Worked hand in
hand with manufacturing, engineering, sales/customer service and all other functions to
improve overall quality and maintain our QS9002 certification, while reducing lead times
through the elimination of bottlenecks, achieving significant improvements in customer
service and exceeding our cost reduction goals. Played an integral role in the
establishment and enhancement of work cells through lean manufac turing initiatives.
Managed and improved document control, corrective and preventative action plans and
statistical data analysis and review. Authored and revised S.O.P.’s, validation protocols and
technical reports coordinating, administering and/or performing inspection activities.
Conducted the inspection/documentation of incoming/outgoing products. Introduced and
championed numerous initiatives related to alternative machine/shop floor layouts,
facilitation of decision making within the nonconforming materials area, improved gauge
tracking/instruction/utilization, reductions in energy costs, improvements in 5S, employee
training, amended work instructions and improved machinery and tooling design utilization.
Dana Corporation Fort Wayne, Indiana 1999
2001
Production Employee Setup and operated CNC and Detroit Machines. Operated
machines on the automatic welding line. Acquired experience within the heat treat
department and also performed inspection, gauging of parts and SPC charting.
EDUCATION:
Pursuing B/S Mech. Engr. Tech Purdue University
Bachelors of Arts, General Studies Indiana University
2003
(Minor in Organizational Leadership & Supervision)
(Completed college coursework while working full time)
North Side High School Fort Wayne, Indiana
1997
Who’s Who Among American High School Students (4
years) ME/DECA Marketing Education
Academic All State Football / Earned ten letters in four sports
CONTINUING EDUCATION:
Northwestern University Kellogg School of Management
Finance for Executives
2012
The Science of Lean Six Sigma
2011
Red Cross First Aid/First Responder; Trained with AED
2012
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