Manager Customer Service

Cynthia White

**** ****** ***** ******, **. ***19

********@*****.*** - 662-***-****

WORK EXPERIENCE

District Manager: Citi Trends, Inc. - Mobile, AL - October 2003 to June 2013

Responsibilities: Responsible for 12 to 16 stores located in Ms, Al, Fl, La.

Supervised upward of 140 employees, single store sales upward to 3m, district sales $16 to 20m,

District shrink -1.87 better that company shrink goal lower than 4.0%, and beat EBITDA by 7.23%.Job

responsibilities include but not limited to P&L's, sales, payroll & shrink control, all other controllable

expenses and EDITDA (bottom line profits). Review all company generated reports on a daily and weekly

basis and communicates to store managers. Interviewing, hiring and insure proper training to new

associates and retrain associates that are struggling. Communicate all company goals and requirements

such as sales budgets, payroll hour budgets, store visual presentation, freight processing requirements

(from door to floor in 24), and that markdown processes are adhered to and completed on time. Insure all

company policies are known and followed by all associates. Insure customer service practices are adhered

to. I also, traveled to other districts to help out when asked by the company.

Accomplishments: I received the highest awards in best sales, best payroll control, best inventory shrink,

best expense control and EBITDA for several years. I received the highest bonus payout, in the history of

the company, for several years. I located real-estate for new stores and received finder’s bonuses. I

opened 10 new successful stores in Ms, Al, and La. I hired and trained new store managers, 3 of which

was promoted to district manager positions, 1 promoted to home office position, 1 promoted to SOS team

to open new stores, and 6 promoted to TSM's (training new store managers and mgmt. teams). I trained 4

new district managers 1 of which was promoted to a regional manager.

Skills Used:

1. Communication with all levels of management

2. Organizational skills

3. Results driven

4. Work Ethic

5. Compliance

6. Team Player

7. Multi Tasking

8. Public Relations

9. Problem Solving and Trouble Shooting

10. Analyzing Company Financial Reports, Company Documents and Spread sheets

11. Ability to Reduce Shrink and Protect Company assets

12. Fashion Forward and Knowledge of Customer Interest and Needs

13. Training and development of associates to help advance their career

Prior Employment

Cato Corp/Its Fashion! Grenada, Ms. 1993 to 2003

Responsibilities: Area included 15 stores located in Al., Ms. and Tn. maintained high sales volume,

reduced shrink and payroll in accordance with company goal and directives. Maintained high visual

presentations and store cleanliness. Analyzed all daily and weekly corporate reports and communicated

results to stores managers and came up with action plan if some results were off keel. Hired and trained as

well maintained knowledgeable staffs. I opened several successful new locations in my district as well as

in other districts of Ark. and Ks. I did extensive travel for the company in struggling areas when ask to

help sister districts and stores. Identify issues and quickly resolved them. Reviewed and executed all

company floor-sets and all other company directives with store managers and staffs using hands on

training and continuously feeding them information to better advance their career.

Accomplishments: I received awards for sales and shrink. I also received the highest company award the

President’s Award and received bonuses for achievement. Developed several 1 st asst. managers and

promoted them to store manager. Trained and developed 3 store managers to TSM’s, and trained and

developed 2 store managers to be promoted to district managers. Great relationships with upper

management and home office personnel using open communication. I had successful stores and district.

Skills Used:

1. Work Ethic

2. Training and development of associates

3. Customer Service Driven

4. Visual Presentation Knowledge

5. Analyzing company financial reports, P&L’s and other company documents and spread sheets

6. Results driven

7. Organizational skills

8. Problem solving

9. Compliance

10. Multi task

11. Ability to reduce shrink and increase sale margin

12. Problem solving and trouble shooting

13. Good Listener

Prior Employment: Fashion Bug 3 years Mobile, Al. Store manager, ran the day to day store operations.

I kept a well merchandised store, focused on fashion and customer need. Insured freight and mark downs

were completed timely within the company expectation. Maintained great shrink/sales result.

Prior Employment: Tempo Fashions 8 years, Gretna La. Store manager ran all daily store operations.

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