Customer Service Manager
Resume:
David M. Grieco
Levit town, PA *****
*****-***********.**@*****.***
Objective
I would like to become a teammate within a Company/Fi rm, where I could work together on
forging strong, future, professional relationships and apply my talents and experience to
benefit my employer.
Qualifications:
I have earned 23 years’ experience in all areas of both Legal Collections and Insurance
Subrogation. I have obtained vast knowledge of my field through Operations Management
and Ownership of my own fi rm. I wish to continue to establish good reports’ with both any
current and future Customers and Clients and maintain client satisfaction, while working
towards the common goal of the betterment of my company and or firm. I possess and am
eager to utilize my strong managerial skills and leadership qualities, along with my
u tilization of a strong work ethic. I believe and possess a strong understanding and reality
of the need of integrity and the rewards in hard work, and the implementation of new
s trategies and ideas through guidance when needed, from ownership . I also have
extensive experience in Warehouse Distribution Management. Managed and
oversaw 1st a nd 2nd shift Warehouse personnel including but not limited to; D r iver
R outing, Customer Service, Inventory Control and Union Grievances. Additionally
I assisted development and implementation of Product Inventory and Slot
M anagement. This greatly reduced p icking er rors as well as p roduct filling errors
a nd allotted additional room for storage which directly correlated to product
p lacement slots.
Work H istory
D.L Mathews Food Distributors, 1993-1998
295 Business Park, Swedesboro, NJ.
Warehouse Manager, Union Shop (Local Food and Dairy)
D uties included overseeing all daily Warehouse functions, including but not limited to
D r iver Routing, Order Picking, Employee Disciplinary issues and Grievances. Assisted in
t he strategy and implementation of state of the art, up to date Slotting System, which
decreased inventory damages and losses while increased productivity and storage for
p roduct over-f low. Addressed and handled all disciplinary issues including union
g rievances. Routed daily routes for 16 drivers and oversaw 50 warehouse employees,
consisting of 1st and 2nd shifts. Increased profitability for D.L Mathews by increasing
p roductivity and eliminating overtime from Warehouse Personnel. Directly handled all
Customer Service issues pertaining to our customers. Oversaw the assembling, addressing,
s tamping, and shipping of merchandise or material; receiving, unpacking, verifying and
recording incoming merchandise or material; and arranging for the t ransportation of
p roducts. Order pulling, E-Commerce, returns and customer service on daily basis.
E xamine contents and compare with records, such as manifests, invoices, or orders, to verify
accuracy of incoming or outgoing shipment. Prepare documents, such as work orders, bills
of lading, and shipping orders to route materials. Record shipment data, such as weight,
charges, space availability, and damages and discrepancies, for reporting, accounting, and
recordkeeping purposes. Determine shipping method for materials, using knowledge of
shipping procedures, routes, and rates. Pack, seal, label, and affix postage to prepare
materials for shipping, using work devices such as hand tools, power tools, and postage
meter. Confer and correspond with establishment representatives to rectify problems, such
as damages, shortages, and non-conformance to specifications. Requisition and store
shipping materials and supplies to maintain inventory of stock. Contact carrier
representative to make arrangements and to issue instructions for shipping and delivery of
materials. Compute amounts, such as space available, and shipping, storage, and complete
charges, using calculator or price list. . Discuss inspection results with those responsible
for products, and recommend necessary corrective actions. Record inspection or test data,
such as weights, temperatures, grades, or moisture content, and quantities inspected or
g raded. Mark i tems with details such as grade and acceptance or rejection status. Observe
and monitor production operations and equipment to ensure conformance to specifications
and make or order necessary process or assembly adjustments.
A DDIT IONAL QUALIF ICATIONS
Forklift, Jacklift, Cherry Picker, Walking Pallet Jacks, General Hand Tools.
MRS Associates Inc., 1998-2005
Cherry H ill, NJ
Vice President/Director of Operations
I managed and worked together with my 7 managers and 60+ full time employees while
achieving excellent results and client standards. I oversaw and assisted in the compiling
and completion of information required in both customer and client, employee audits.
Oversaw and insured the proper handling, manipulation and penetration of all client
i nventories. Met with clients and went over previous months results/rankings, both weekly
and monthly on client calls and “In House Audits.” Collectively, as a Team Unit, I
maintained and insured high if not always number one rankings with clients under my
leadership. Many of my staff achieved employees of the month awards and promotions from
w ithin my department. Established the ability to take and grow clients into major players
w ithin the company through performance and customer/client relations and service
p rovided under my leadership. Demonstrated strong loyalty, work ethic, and raised the
p rofitability margins of my employer exponentially. I possess the knowledge and ability to
show a proven t rack record of keeping cost/ratios low through maximizing productivity of
my employers operations.
SRS and Associates Inc., 2005-2011
Vineland, NJ
Owner/CEO
Owned and operated in its totality my own agency/fi rm and built SRS from the ground up
i n all facets. Obtained clients through forged relationships, including my proven results
f rom my prior employer and obtained new clients through many Debt Buyer Conventions
i n Las Vegas, Nevada. These clients consisted of Debt Buyers, Attorneys, Law-Fi rms,
Banks, Cell Phone Providers, and more. Liquidated and satisfied Dormant Judgments for
a major Saint Louis, M issouri fi rm and attorney Judgments obtained for the clients.
Purchased $300,000 in credit card debt and liquidated through my Operations staff of 60
p lus full t ime employees, in three years at 10%. Our group maintained high rankings for
our clients and client satisfaction. I obtained collections software and maintained
operation of i t while expanding my business.
M RS Associates Inc., 2011-2013
Collections/Manager
Oversaw all functions of my department and maintained liquidity rates and desired
employee collection results. Collected and brought liquidity to business accounts, Student
Loans, Credit Card, Auto Deficiency's and more. Completed audits and reported findings to
superiors. At tended management meetings and t raining and completed all aspects of all
F DCPA/Compliance t raining including CFPB Training and the importance of i ts existence
and compliance to all expectations. Through preparation and t r ial and error of different
i nventory campaigns, I strategized on ways to achieve consistent top rankings in order to
i nduce additional market share from our client base.
E ducation
Eastern High School– 1985-1989
Camden County College-1992-1996
Rutgers Camden– 1997-1999
References:
Lou Vlasaty, Esq. (The Vlasaty Law Fi rm)- 314-***-**** (former client)
M ichele Marie Sturgill, 404-***-****, US Army (friend)
Bob Sittinieri, 856-***-****, MRS Associates Inc. (VP of Operations)
Br ian Wolfram, 856-***-****, Thomas Jefferson Hospital, Physical Therapist
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