Quality Assurance Customer Service

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ROBERT A. OLSON

*****.****@*****.***

***** ********** **.

Moorpark, CA 93021 Cell 805-***-****

PROFESSIONAL EXPERIENCE

Project Management Professional and Quality Systems specialist with more than fourteen years

of operations experience. Areas of expertise include project management, strategic planning,

environmental stewardship, value stream implementation, logistics, process improvement, quality

assurance, customer service and business development. Trained in Project Management, Agile, Six

Sigma Black Belt, Kaizen, 5S, TQM, RACI, DMAIC, FMEA and Lean Manufacturing. Proven track

record of developing effective business relationships with high profile clients. An innovative leader

who builds high performance teams which consistently complete projects on time and within budget.

Consistency of leadership in developing and implementing world-class quality systems, operations,

supply chain and sourcing strategies across multiple industries that reduce cost, improve customer

service and optimize product delivery.

Business Development Consultant 2010 to present

Partnering with domestic and international clients, I have successfully delivered cost saving project management

leadership, global technical advice, operational guidance, quality assurance and customer satisfaction solutions to

increase yields, reduce waste and optimize process efficiencies at the same time improving quality.

Clients include:

- Estudios Churubusco, Mexico City, Mexico

- NFL Films, Mt. Laurel, New Jersey

- Reflex Technologies, Burbank, CA

- Universal Studios, Universal City, CA

- Jones, Lang, LaSalle a Global commercial real estate company, Century City, CA

- D4D Ingenieria Visual, Pamplona, Spain

- Cinecolor Argentina - Laser Pacific, an Eastman Kodak company, Hollywood, CA

Manager of Technical Operations and Quality Assurance 2001 to 2010

TECHNICOLOR WORLDWIDE TECHNICAL SERVICES; North Hollywood, CA 1996 to 2010

Responsible for establishing, implementing, measuring and reporting global technical and environmental metrics for all

Technicolor (Hollywood, New York, Montreal, Toronto, Vancouver, London, Rome, Madrid and Bangkok) facilities. Along

with providing global leadership, manage Chemical Solutions, Research and Development, Technical Control, Quality

Assurance, Process Engineering and Continuous Improvement departments for the North Hollywood facility. Joined the

company as a Research Associate in 1996.

Director of Quality Assurance 1999 to 2001

Technicolor Worldwide Creative Services; North Hollywood, CA

Strengthened and maintained uncompromising customer service with high profile clients. Implemented ‘voice of the

customer’ dialog with work associates to identify and resolve systems issues facing both internal and external

customers. Developed Global Optimization Team ‘to achieve global workflow integration of the production chain for the

on time deliverables.’ Achieved ISO 9001-2001 certification. Implemented KPI’s (Key Process Indicators), spearheaded

FMEA program, championed Root Cause Analysis investigations, committed to Continuous Improvement (CI’s), trained

in Six Sigma Black Belt and Lean Manufacturing. Integrated DMAIC disciplines. Pioneered the establishment of the

Quality Management System with process mapping, validation, verification and documented procedures. Organized and

implemented quality inspections and audits. Trained, supervised, mentored and evaluated Quality Assurance

Facilitators. Managed and harmonized stakeholder’s expectations.

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Environmental Stewardship

- Green Leadership - Successfully led value stream projects that minimized waste and maximized savings.

o Implemented projects to re-cycle chemicals, water, plastics, polyester, paper, wood and cardboard.

- Dramatically reduced business water consumption and environmental footprint.

- Accepted on behalf of the team at Technicolor, the California Water Environment Association (P3S Pretreatment,

Pollution Prevention and Stormwater Committee), ‘Facility of the Year’ Award for Large Facility /Southern

California for 2006.

Performance, Productivity and Process Improvement

- Directed annual P&L of over $15M.

- Slashed 2009 Labor costs 7.1% below budget.

- Key materials and supplies savings – (1) Originated worldwide leveraging strategies on key materials to reduce

costs and optimize process consistency. (2) Dramatically reduced cost on primary constituents by over 65% from

2001 to 2009. (3) Slashed material costs nearly 25% below 2009 budget. (4) Lowered unit cost nearly 37% over a

five-year period.

Strategic Planning, Integration and Project Management

- Optimized personnel efficiencies by over 66%.

- Spearheaded the expansion and provided technical and quality guidance and integration of the worldwide

facilities over a nine-year period.

- Delivered direction and leadership to over 90 associates while managing technical operations and R & D.

- Resourceful and creative problem solver.

Business Development

- Designed collaborative projects with customers to streamline processes and maximize customer satisfaction.

- Integrated diverse technologies to optimize productivity.

Proven Team Building and Leadership Skills

- Ownership, Accountability and Responsibility - motivated and dedicated to getting the job done on time and within

budget.

- Communication - verbally articulate and a good listener, I express my needs in a way that builds bridges with

colleagues, customers and vendors.

- Change agent - ability to coach, manage, motivate and challenge staff.

Fourteen years of experience managing culturally diverse multi-functional teams (development, design,

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production) and eight years of experience optimizing business units.

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Certifications

- Project Management Professional Credential

- Project Management Institute

- Professional Certification in Resource Management

- California Resource Recovery Association

- Certified Six Sigma Black Belt Quality Management - CSSBB

- AAA University

- Certificate of Graduation

- The Ventura County Leadership Academy, Cohort XVII

- Linking Operations to Financial Performance

- Thunderbird Executive Education - The Garvin School of International Management

Limited working level of Spanish - Currently enrolled in Spanish language classes.

http://www.linkedin.com/pub/robert-a-olson-pmp/1a/9b1/494/

Education

California State University, Northridge, Bachelor’s Degree

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