Nicole Murphy

**** ******* **** *** ***

Kissimmee, FL 34741

407-***-****

e-mail: ab7jv7@r.postjobfree.com

Experience Orange Lake Resort ( Holiday Inn

Club Vacations) Kissimmee, FL

February 2012 to Present

Employee Relations & Compliance

Coordinator II

Responsible for various Human

Resources support functions. Assist

with recruitment, new hire process and

paperwork, new hire orientation, and

various other human resources

functions.. Manages data, generates

reports, and special events and

activities

Conducts

employment

screening process

to include entering

and monitoring

background

reports, social

security

verification, motor

vehicle reports,

drug test results,

and other reports

and updates as

needed.

Maintains

personnel records

and other employee

information.

Provides human

resources support

to all site

operational leaders

and employees.

Assists with

payroll questions

and provides

necessary payroll

information to

employees weekly.

Conducts

employment

references and

employment

verification

inquiries.

Contacts new

employees to

confirm offer to

hire and schedule

for Orientation

attendance.

Ensures accurate

completion of new

hire paperwork,

work authorization,

and follow-up as

needed.

Facilitates new hire

orientation and

benefits sessions.

Reconciles

orientation

attendance and

accurate

completion of

documentation

prior to entry to

HRIS system.

Accurately enters

new hires into the

HRIS system.

Enters changes or

updates into the

HRIS system as

needed.

Responds to

general

employment and

hiring status

inquiries.

Maintains

confidentiality and

secures personal

information and

records.

Enters, tracks and

maintains pre-

employment

screening data.

Tracks and follows

up on work

authorizations

requiring updates.

Prepares and

distributes

notification memos

to employees

requiring work

authorization

updates, monitor

and update

information in

accordance with

required deadlines.

Compiles and

issues periodic

reports.

Sandoz Inc (Division of Novartis)

Princeton NJ

Feb 2006 to January 2012

Customer Relations-Biopharmaceuticals

• Front-line customer support and operational account management for assigned group of

clients.

Act as a liaison between client operational groups and internal functions, such as Distribution,

Finance, Marketing, Contracts, Quality and Sales to ensure ongoing customer satisfaction.

Answer complex product-related questions, trace lost and delayed shipments, interpret and

clarify customer orders for the shipping department, take orders over the phone when necessary and

partner with Claims Resolution and Management regarding customer credits.

Manage Vendor Managed Inventory process for assigned key customers. Review and analyze

client order history to identify unusual purchasing patterns and escalate findings to Demand Planning

team.

Maintain and monitor customer Key Performance Indicators analyzing company’s performance

against the indicators, prepare and present standard and customized reports to customers and internal

client groups.

Interface with clients to resolve operations issues. Identify potential challenges, risks and/or

opportunities and makes recommendations to management. Research and coordinate the resolution

process for customer disputes in areas including product damages, shortages, and pricing errors.

Sandoz Inc (Division of Novartis) Dayton NJ

Oct 2001 to February 2006

Human Resource Generalist

Manage all aspects of employee relations for the R&D Center and Sandoz including:

Counseling employees and managers on issues pertaining to dispute resolution, performance

management, discrimination and harassment

Investigating and resolving employee grievances and behavioral and performance-related

issues

Advising managers on applicable current state and federal laws Medical Leave Act,

Americans with Disabilities Act, Employment Law, Workers Compensation, Affirmative

Action, EEOC, HIPAA, Short Term and Long Term Disability

Assist with payroll. Responsible for Workman’s Compensation. Liaison for Visa

processing. Representative for HS&E safety audits for administrative functions

Responsible for managing the staffing process for the R&D Center, partnering with

contract recruiters and line managers to:

Identify open positions and the most effective recruiting approaches

Write and Edit job descriptions for internal and external postings

Source candidates, screen resumes, conduct telephone and in-person

interviews and gather post-interview feedback

Work to establish the total compensation package, extend offers and

negotiate specific terms of employment

Schedule and process Drug Screen, Background, reference, and DEA

checks

Manage the on-boarding process for all new Corporate and R&D hires

Including new hire orientation, regarding the processes for payroll,

benefits and

Company policies and procedures.

Manage the annual Performance Management Cycle for the R&D Center

Overseeing the effective and timely completion of the mid-year review process

Ensuring that the year-end reviews are completed on time, performing audits of reviews

across various functions for consistency in ratings and assessments

Providing ongoing support to managers in the areas of coaching and feedback

Perform all functions of HRIS through people soft. Updating data, processing queries,

and position management

McKesson HBOC-Kelly Waldron East Brunswick, NJ

July 1999–Sept 2001

Project Coordinator

Sr Customer Service Representative III

Managed projects for Pharmaceutical Company clients and their advertising agencies.

Generated project specifications and provided cost estimates for Account Executives, Clients, and

Vendors. Maintained system design specifications and system development implementation.

Coordinated/Managed projects for internal and external departments.

Compiled expense reports for incoming and outgoing standard mail, Fedex, and UPS. Performed

clerical works; inbound calls, filing, reports, and inventory.

Oversaw production workflow, updated project status to Account Executives and clients.

Responded to inquiries regarding the current status of the customer, patient, and client accounts.

Fulfilled and assembled packages for clients and patients requesting materials.

Received and recorded concerns regarding Adverse by clients and patients regarding various sales

programs and products.

Assisted sales representatives, Regional and District managers on information packages, mailings,

and supplies for potential and existing customers

South Brunswick Board of Ed. South Brunswick, NJ

July 1996–July 1999

Special Education Department Teachers Assistant

Developed student’s speech, coordination, and listening skills.

Instructed students in a group and on an individual basis

Assisted student’s families on developing their child’s abilities

Educated, prepared tests graded and evaluated students

Participated in the After School Program for student development

Student Personal Services Administrative Assistant

Reviewed and dispensed student progress reports. Compiled student semester grades.

Responded to parents’ questions and concerns through the switchboard and e-mails.

Compiled reports for department heads. Performed all clerical and administrative office duties

Education: A.A.S. Business Administration -Kingsborough Community College

1993–June 1995

Computer Skills: Microsoft Word, Excel, PowerPoint, Outlook, and Access 1998, 2000, & Microsoft XP. Lotus Notes

4.6, & 5.0, Peoplsoft 7.54, Peoplesoft 8.0, SAP 6.40, BW, Siebel, Ariba, Brass Ring Recruiting

System, Kronos., Oracle

Languages: English and Some Spanish

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