Customer Service Sales
Resume:
Nicole Murphy
Kissimmee, FL 34741
e-mail: *****************@*****.***
Experience Orange Lake Resort ( Holiday Inn
Club Vacations) Kissimmee, FL
February 2012 to Present
Employee Relations & Compliance
Coordinator II
Responsible for various Human
Resources support functions. Assist
with recruitment, new hire process and
paperwork, new hire orientation, and
various other human resources
functions.. Manages data, generates
reports, and special events and
activities
Conducts
employment
screening process
to include entering
and monitoring
background
reports, social
security
verification, motor
vehicle reports,
drug test results,
and other reports
and updates as
needed.
Maintains
personnel records
and other employee
information.
Provides human
resources support
to all site
operational leaders
and employees.
Assists with
payroll questions
and provides
necessary payroll
information to
employees weekly.
Conducts
employment
references and
employment
verification
inquiries.
Contacts new
employees to
confirm offer to
hire and schedule
for Orientation
attendance.
Ensures accurate
completion of new
hire paperwork,
work authorization,
and follow-up as
needed.
Facilitates new hire
orientation and
benefits sessions.
Reconciles
orientation
attendance and
accurate
completion of
documentation
prior to entry to
HRIS system.
Accurately enters
new hires into the
HRIS system.
Enters changes or
updates into the
HRIS system as
needed.
Responds to
general
employment and
hiring status
inquiries.
Maintains
confidentiality and
secures personal
information and
records.
Enters, tracks and
maintains pre-
employment
screening data.
Tracks and follows
up on work
authorizations
requiring updates.
Prepares and
distributes
notification memos
to employees
requiring work
authorization
updates, monitor
and update
information in
accordance with
required deadlines.
Compiles and
issues periodic
reports.
Sandoz Inc (Division of Novartis)
Princeton NJ
Feb 2006 to January 2012
Customer Relations-Biopharmaceuticals
• Front-line customer support and operational account management for assigned group of
clients.
Act as a liaison between client operational groups and internal functions, such as Distribution,
Finance, Marketing, Contracts, Quality and Sales to ensure ongoing customer satisfaction.
Answer complex product-related questions, trace lost and delayed shipments, interpret and
clarify customer orders for the shipping department, take orders over the phone when necessary and
partner with Claims Resolution and Management regarding customer credits.
Manage Vendor Managed Inventory process for assigned key customers. Review and analyze
client order history to identify unusual purchasing patterns and escalate findings to Demand Planning
team.
Maintain and monitor customer Key Performance Indicators analyzing company’s performance
against the indicators, prepare and present standard and customized reports to customers and internal
client groups.
Interface with clients to resolve operations issues. Identify potential challenges, risks and/or
opportunities and makes recommendations to management. Research and coordinate the resolution
process for customer disputes in areas including product damages, shortages, and pricing errors.
Sandoz Inc (Division of Novartis) Dayton NJ
Oct 2001 to February 2006
Human Resource Generalist
Manage all aspects of employee relations for the R&D Center and Sandoz including:
Counseling employees and managers on issues pertaining to dispute resolution, performance
management, discrimination and harassment
Investigating and resolving employee grievances and behavioral and performance-related
issues
Advising managers on applicable current state and federal laws Medical Leave Act,
Americans with Disabilities Act, Employment Law, Workers Compensation, Affirmative
Action, EEOC, HIPAA, Short Term and Long Term Disability
Assist with payroll. Responsible for Workman’s Compensation. Liaison for Visa
processing. Representative for HS&E safety audits for administrative functions
Responsible for managing the staffing process for the R&D Center, partnering with
contract recruiters and line managers to:
Identify open positions and the most effective recruiting approaches
Write and Edit job descriptions for internal and external postings
Source candidates, screen resumes, conduct telephone and in-person
interviews and gather post-interview feedback
Work to establish the total compensation package, extend offers and
negotiate specific terms of employment
Schedule and process Drug Screen, Background, reference, and DEA
checks
Manage the on-boarding process for all new Corporate and R&D hires
Including new hire orientation, regarding the processes for payroll,
benefits and
Company policies and procedures.
Manage the annual Performance Management Cycle for the R&D Center
Overseeing the effective and timely completion of the mid-year review process
Ensuring that the year-end reviews are completed on time, performing audits of reviews
across various functions for consistency in ratings and assessments
Providing ongoing support to managers in the areas of coaching and feedback
Perform all functions of HRIS through people soft. Updating data, processing queries,
and position management
McKesson HBOC-Kelly Waldron East Brunswick, NJ
July 1999–Sept 2001
Project Coordinator
Sr Customer Service Representative III
Managed projects for Pharmaceutical Company clients and their advertising agencies.
Generated project specifications and provided cost estimates for Account Executives, Clients, and
Vendors. Maintained system design specifications and system development implementation.
Coordinated/Managed projects for internal and external departments.
Compiled expense reports for incoming and outgoing standard mail, Fedex, and UPS. Performed
clerical works; inbound calls, filing, reports, and inventory.
Oversaw production workflow, updated project status to Account Executives and clients.
Responded to inquiries regarding the current status of the customer, patient, and client accounts.
Fulfilled and assembled packages for clients and patients requesting materials.
Received and recorded concerns regarding Adverse by clients and patients regarding various sales
programs and products.
Assisted sales representatives, Regional and District managers on information packages, mailings,
and supplies for potential and existing customers
South Brunswick Board of Ed. South Brunswick, NJ
July 1996–July 1999
Special Education Department Teachers Assistant
Developed student’s speech, coordination, and listening skills.
Instructed students in a group and on an individual basis
Assisted student’s families on developing their child’s abilities
Educated, prepared tests graded and evaluated students
Participated in the After School Program for student development
Student Personal Services Administrative Assistant
Reviewed and dispensed student progress reports. Compiled student semester grades.
Responded to parents’ questions and concerns through the switchboard and e-mails.
Compiled reports for department heads. Performed all clerical and administrative office duties
Education: A.A.S. Business Administration -Kingsborough Community College
1993–June 1995
Computer Skills: Microsoft Word, Excel, PowerPoint, Outlook, and Access 1998, 2000, & Microsoft XP. Lotus Notes
4.6, & 5.0, Peoplsoft 7.54, Peoplesoft 8.0, SAP 6.40, BW, Siebel, Ariba, Brass Ring Recruiting
System, Kronos., Oracle
Languages: English and Some Spanish
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