Tracey Ford
***** *** ***** *****, ***. ****, The Woodlands, Tx. 77380
Cell: 661-***-****: ***********@*****.***
SUMMARY
Assistant Community Manager
Ethusiastic and dedicated employee with high integrity, strong work ethic, great leadership skills, performance-driven
and proactive
With over four years experience working with properties towards increased occupancy, revenue and success.
Management skills in creating marketing plans and leading successful promotions to increase occupancy and profit of
property.
HIGHLIGHTS
* Computer proficient * Sales and Marketing
* Microsoft Office * Knowledge of leasing and market conditions
* 10 Key Calculator * Fair Housing trained
* Fast Learner * Account Management
* Skilled multi-tasker * Collections
* Team player * Expense Control
* Personable * Risk Management
* Flexible schedule * Budgeting
* Neotiation skills * Event Management
EXPERIENCE
Assistant Community Manager
July 2012 to Current
Inland American Apt. Management – The Parkside Apartments, The Woodlands, Texas
Managed Apartments Community totaling over 355 Units.
Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
Conducted apartment tours for potential tenants and answered any questions.
Collected and kept careful records of rental payments.
Maintained excellent customer relationships
Achieved the highest possible net operating income by implementing cost control and revenue improvement programs.
Monitored and documented all income, including delinquency.
Handled customer complaints personally to verify they were properly handled.
Managed all day-to-day activities involving tenants, subcontractor and property management.
Taught, promoted and enforced safe work practices among on-site staff.
Developed and managed a highly skilled on site staff through effective recruitment, training and motivation.
Lead Leasing Consultant
June 2012 to July 2012
Inland American Apt. Management – Woodridge Park Apartments, The Woodlands, Texas
Managed Apartment Property totaling over 240 Units.
Conducted apartment tours for potential tenants and answered all questions.
Responsible for collecting and dept careful records of rental payments.
Monitored and documented all income, including delinquency.
Managed all day-to-day activities involving tenants, subcontractor and property management.
Review all leases to guarantee that tenants received the proper level of service.
Leasing Consultant
July 2009 to June 2012
Inland American Apt. Management – Grogan’s Landing, Parkside & Woodridge, The Woodlands, Texas
Leasing apartments, answering phones, schedule appointments, touring apartments, closing sales, inspecting vacant
units, filing, internet advertising, marketing of product, Yardi trained.
Leasing Consultant
Janunary 2009 to July 2009
Riverstone – Grogan’s Landing, The Woodlands, Texas
Leasing apartments, answering phones, schedule appointments, touring apartments, closing sales, inspecting vacant
units, filing, internet advertising, marketing of product, Yardi trained.
Leasing Agent
September 2008 to January 2009
Temp Agency Super People – Houston, Texas
Leasing apartments, answering phones, schedule appointments, touring apartments, closing sales, inspecting vacant
units, filing, internet advertising, marketing of product, Yardi trained.
Sales Associate
September 2008 to January 2009
Victoria Secrets – The Woodlands, Texas
Overnight Manager, Sales Associate, Stocker,
Responsible for sales and inventory control and in-stock replenishment.
Sales Associate
May 2008 to August 2008
Victoria Secrets – Valencia, California
Overnight Manager, Sales Associate, Stocker,
Responsible for sales and inventory control and in-stock replenishment.
Loss Prevention Supervisor
June 1994 to November 2007
Wal-Mart – Valencia, California
Security supervisor responsible for inventory and quality control for 10 locations through Southern California.
Created solutions in the area of inventory, sales reporting, distributions and product upgrades that led to system
improvement.
Conducted interviews of employees and customers with security concerns.
Responsible for monitoring Security system through out stores.
Planned and executed special events book, and CD signings.
Communicated with customers and employee where security issues were of concern.
EDUCATION
Business Administration, 1 years
Tyler Jr College – Tyler, Texas
Business Management
Conroe High School – Conroe, Texas
High School Diploma, 12 grades completed