Customer Service Sales

ASHLEY BLUME

**** ******* **** ****. ***. **** San Antonio, TX 78229 (H) 715-***-**** (C) 715-***-**** ***************@*****.***

Professional Summary

• Organized, independent worker with strong time-management skills.

• Patient and empathetic.

• Cashier with extensive background in conflict resolution and customer care.

• Friendly sales associate adept at working in diverse retail and customer service environments.

• Great at handling concerns and questions customers have.

• Able to use PowerPoint, excel, and Microsoft word

• Very trust worthy in handling money, keys, etc.

Skills

• Computer proficient

• Organizational skills

• •

Exceptional communication skills Excellent communication skills

• •

Quick learner Outstanding interpersonal skills

• •

Strategic sales knowledge PowerPoint knowledge

• •

Credit card processing Excel knowledge

• •

Trusted key holder Microsoft Office proficiency

• •

Creative problem solver Team leadership skills

• •

Friendly Verbal communication skills

Work History

Production Assistant07/2011 to 02/2012

RR Donnelley – De Pere, WI Team Leader: Dan DeBush Phone: 920-***-****

• Customer satisfaction is a top priority

• Trouble shoot strapper

• Break, strap, and pack quality forms that came off the multiprinter

• Quality check the forms

• Pay close attention to detail

• Communicate with other employees as well at customers

• Keep a tidy work station

• Stock work station

• Trained new employees

• Keep a positive attitude and be friendly to customers to keep them coming back

• Change ink cartages

• Hang, change, and splice paper rolls

• Change inks

• Clean inks

• Hook up hoses to the correct ink bins

• Clean press

• Know safety rules and regulations

• Fill inks

• Fill glue bins with correct glue

• Flow to work

C.O.R.E Production Assistant08/2009 to 07/2011

Staffmark (through RR Donnelley) – Green Bay, WI Team Leader: Jerry Cashmore Phone: 920-***-****

• Customer satisfaction is a top priority

• Trouble shoot strapper

• Break, strap, and pack quality forms that came off the multiprinter

• Quality check the forms

• Pay close attention to detail

• Communicate with other employees as well at customers

• Keep a tidy work station

• Stock work station

• Keep a positive attitude and be friendly to customers to keep them coming back

• Flow to work

Cashier/Stock/Greenhouse08/2008 to 06/2010

Steins Gardens and Gifts – Bellevue, WI Manager: Stan Phone: 920-***-****

• Checking out customers

• Scanned merchandise

• Handled cash, checks, and credit/debit cards

• Checked tills

• Answered phones and paged over intercom

• Greeted customers entering the store to ascertain what each customer wanted or needed.

• Answered an average of 5 calls per day by addressing customer inquiries, solving problems and providing new

product information.

• Described product to customers and accurately explained details and care of merchandise.

• Politely assisted customers in person and via telephone.

• Communicated with vendors regarding back order availability, future inventory and special orders.

• Provided an elevated customer experience to generate a loyal clientèle.

• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

• Answered product questions with up-to-date knowledge of sales and store promotions.

• Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.

• Bagged, boxed or gift-wrapped sold merchandise per customer's request.

• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving

problems on the spot.

• Maintained cleanliness and presentation of stock room and production floor.

• Directed calls to appropriate individuals and departments.

• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

• Built long-term customer relationships and advised customers on purchases and promotions.

• Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

• Organized store merchandise racks by size, style and color to promote visually appealing environment.

• Routinely answered customer questions regarding merchandise and pricing.

• Designed displays to make the store experience interactive, engaging and reassuring.

• Asked open-ended questions to assess customer needs.

• Replenished supplies, bags and other materials at each cash wrap.

• Communicated all store initiatives and promotions to customers to generate return business.

• Set up and explained new membership contracts.

• Recommended alternative items if product was out of stock.

• Flowed to work

Education

High School Diploma: General Education2009Denmark High School - Denmark, WI

References Address Phone Company

Cole Wulterkens 2185 Dorothy Ln. Green Bay, WI 54304 920-***-**** RR Donnelley/Army Reserves

Jeffery LaCrosse 1926 N. Division St. Appleton, WI 54911 920-***-**** RR Donnelley

Michael Vakselis 5228 S. County Road T Denmark, WI 54208 920-***-**** RR Donnelley

Ericka Kirchner 421 Floral Dr. Green Bay, WI 54301 920-***-**** RR Donnelley

Contact this candidate