Executive Customer Care

MHAFUZ-UR-RAHMAN

Cell No. 999*******

************@*****.***

Applied for the post of Customer care executive.

Objective:

To utilize my skills with my education and experience towards achieving

or challenging career in a growth oriented and leading edge organization.

which recognizes and values individual contribution and provide

opportunities for mutual growth and advancement.

Professional experience

Company Name: Milli Council. (South Delhi)

Designation: Senior Executive

Job Profile: is to serve the Company Through

my Arabic/English skills.

Duration: May 2010 till 15 April

2013

Responsibilities

. Freelance technical translator from English to Arabic and Vice Versa.

. Worked as Arabic language specialist.

. Responsible to communicate with client in Arabic and English.

. Written articles in Arabic and English.

Professional skills

. I earned an One year Diploma in Computer from NCPUL in 2008-09

. I have good typing speed with good accuracy (in Arabic, English and

Urdu)

. I got 75 days American accent training from IICC

. I have been using a range of dictionaries.

Computer Literacy

. I know Microsoft Windows 7, XP, 2000, MS- Office

. System operation in Arabic(Traditional and simplified)

. Internet and Tally.

. Publishing software (Corel draw, photo shop and In page)

Educational qualification

. I did Advance diploma in Arabic from Delhi University in 2011

. I earned a Bachelor of Arts in Arabic from Jamia Millia Islamia, New

Delhi (2007-2010), with English and Political Science as

subsidiaries.

. I obtained a intermediate degree from Nadwa College- Lucknow (2003-

2007), which is a world-renowned abode of Arabic learning.

Hobbies

. Playing football with a team.

. Watching movies, surfing internet and reading books.

Personality traits

. Hard working, punctual, receptive to new ideas and trends, quick

learner and well-behaved.

Personal profile

Father's Name : Mr. Zulfaqar Ali

Mother's Name : Mrs. Sabra Khatoon

Date of Birth : January 10, 1985

Nationality : Indian

Current Address : H-18/14 Sir Syed Road Batla House

Jamia Nagar,

New Delhi 110 025

Permanent Address : AT+PO Daniyal Persauna,PS

Sathi West Champaran (Bihar)845449

Language Known

. English, Arabic, Urdu and Elementary Persian.

Extra activities

. Achieved 5 days memory development program at IICC (Lodhi Road)

Nizamuddin New Delhi.

. Attended 3 days seminar on Indo-Arab culture.

. I have taken part in making speech in front of huge crowed.

Additional information

. Excellent interpersonal communication skills

. Ability to remain calm in crisis situation. Adopt at changing gears

when situation dictate.

. Active Listener, practiced in resolving customer complaints and

promoting conflict resolution.

. Fluent in oral and written English, Arabic among other languages

. Flexible Schedule

. Self motivated and ability to grasp things quickly

. Team Player/ Consistent Perseverance

. Ability to work well under pressure.

. Ability to work well independently.

Declaration:

I hereby declare that the above-mentioned information is correct to my

knowledge and I bear the responsibility for the correctness of the above-

mentioned particulars.

Place:

Data

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