Manager Project
Resume:
Alexis González
Phone: 787-***-**** (H) 787-***-**** (C) ab7jid@r.postjobfree.com
Individual with a strong background in the operation and management of telecommunication and information technology
infrastructure, knowledgeable of industry standards and best practices. Proven leadership capabilities in customer
facing roles, team player, and results oriented. Strong ability to manage conflicting priorities and to multi task. Capable
of thinking strategically at the operational level, with ability to lead and manage change, and drive process
improvements. Fully bilingual (English, Spanish)
PROFESSIONAL EXPERIENCE
CLARO, San Juan, Puerto Rico
Network Operations Center Manager, Mar 2008 – Apr 2013
Directed a 24/7/365 operation responsible of ensuring continuity of services for voice, data,
•
cellular and IPTV network infrastructure, by monitoring and leading the response efforts to resolve
major network failures and emergencies. Oversaw and coordinated the engagement of cross
functional resources from different operational groups, vendors and suppliers to manage
problems, provide maintenance, and implement changes and updates during the life cycle of
multiple infrastructure components. Proven track record of over 18 years managing projects
associated with telecommunication and IT infrastructure optimization and renovation. Directly
participated in the initial process of developing RFP, assessing the market to identify prospective
suppliers, evaluated supplier responses to RFP, and developed SOW. Established service level
measurements and oversaw the suppliers work to assure they met the project milestones and
provided all the deliverables, within the assigned budget. Supervised the process of certification
of completion, invoices processing and final approval to move new services into production .
Managed a combined capital and operational budget of $6.5 MM per year, and led a staff of 48
people with 15 direct reports.
Major accomplishment: Led a $16MM project over four years, and renovated the network
management infrastructure by implementing an IBM solution that consolidated fault management,
change control, configuration management and application level monitoring capabilities into an
integrated enterprise solution. Championed the business case development and approval. Gathered
all requirements, developed the RFP, qualified bidders, and presented the final selection to the upper
management. Led the economic negotiations and final sizing of the solution to fit the requirements to
the available budget, and business needs. Managed the project implementation, coordinated training
for end users and led transition into production.
PRT, San Juan, Puerto Rico
NOC & Surveillance Manager, Feb 2003 – Mar 2008
Directed the Network Operations and Surveillance Center 24/7/365 operation, and the installation
•
and maintenance of access control and video surveillance systems. Managed an operational
budget of $2.5 MM per year, and supervised a staff of 78 people with 12 direct reports
Major accomplishment: reengineered the operations of the Network Operations Center, and the
•
Surveillance Center and consolidated the monitoring of all technologies under one organization.
Alexis Gonzalez 787-***-**** ab7jid@r.postjobfree.com
Led the revision and documentation of all processes, and established KPI’s to measure results
and drive continuous process improvement.
PRT, Caguas, Puerto Rico
Network Operations & Maintenance Manager, Feb 1995 – Feb 2003
Led the operation, maintenance, implementation and management of the landline voice and data
•
infrastructure. Responsible of leading a staff of 65 people with 9 direct reports. Promoted to NOC
and Surveillance Manager.
Major accomplishment: Completed a project to update and replace voice infrastructure systems
•
with next generation technology. Completed a reorganization of the operations that included the
consolidation and centralization of operations, and achieved an improvement in productivity and
utilization of resources, reducing trouble resolution times to less than 8 hours.
Other Responsibilities and Career Highlights
Staff Augmentation Project: Led the efforts to evaluate, select, and negotiate among different
vendors to recruit a staff of 10 highly specialized resources to take over system administration
responsibilities for applications that the internal resources didn’t have the skill sets to manage.
Established a training path to retrain the internal resources to transition the responsibilities back from
the contracted personnel. Supervised all contracted resources, located on site, and remotely in the
US and overseas. Contract amount $2.2MM over two years.
SOX Compliance Officer: completed a project over a two year period for the implementation of
operational controls and developed all the documentation for network maintenance and change
control processes to comply with SOX requirements. Performed verifications along different
operational groups to assure compliance and filed monthly certifications for internal and external
auditors.
Network Outage Coordinator: served as Liaison between PRT / Claro and the FCC, and oversaw
the major network outages notification process. Reviewed and approved all final reports filed to the
FCC.
Sales Support: participated in presentations and meetings with customers to support the sales
efforts, coordinate the implementation of new services, review project status, and discuss service
issues. Contributed to closing, manage and maintaining business relations with the Department of
Education as part of a $10MM yearly contract to provide internet access to over 1,500 schools.
Mentoring and development of resources: provided mentoring to different resources within the
organization, which led to promotion of five individuals to positions at the supervisor level and one to a
manager position.
Leadership Development Program: was nominated and participated for two consecutive years in the
Verizon’s LDP program.
Network Operations Forum: participated in this industry forum for two years. This forum grouped
representative of all telecommunications industry sectors (ILEC’s, CLEC’s, IXC’s and Cable
Companies) and was intended to discuss operational issues and establish industry guidelines.
Alexis Gonzalez 787-***-**** ab7jid@r.postjobfree.com
E D U C AT I O N
San Juan University College, San Juan, Puerto Rico
Associate Degree
•
Polytechnic University of PR, San Juan, Puerto Rico
Completed 72 credits towards a degree in Electrical Engineering
•
ADDITIONAL SKILLS
Proficiency in MS Office (Word, Excel, Outlook, PowerPoint, Visio, Project)
•
Technology knowledge: IP (LAN, WAN), Voice, Cellular, Broadband Services, Fiber Optic, Sonet,
•
DWDM, MPLS
Operational Support Systems: IBM Tivoli suite of products (Netcool, Maximo); CA – Ehealth,
•
Metasolv M6, and others.
Proven track record managing small to large strategic projects.
•
Alexis Gonzalez 787-***-**** ab7jid@r.postjobfree.com
Contact this candidate