Manager Software

JORGE LLODRA

***** ** *** *****

Miami, FL *****-8622

305-***-****: home

786-***-****: cell

*****.******@*******.***

PROFESSIONAL EXPERIENCE SUMMARY

Mr. Llodra has over 28 years of information systems and technology experience which encompasses over 19 years of

network management experience to include analysis, development, implementation, configuration, and administration

of various network operating systems such as UNIX, Windows, Citrix, and Apple, etc. In addition, he has 9 years of

team leadership and management experience including personnel training, motivation, and evaluation along with the

administrative duties that accompany these tasks while providing outstanding leadership and work ethics to any

organization requiring his services. Mr. Llodra also has over 6 years of remote support experience of multiple tier

projects that require internal and third party bank applications like JHA Suite (Streamline, Vertex, etc.), BankServ, CA

ARCserve Backup, Sage FAS, etc. to include extensive knowledge of Microsoft Active Directory and Exchange

Services in Mid-to-Large environments handling day-to-day administration duties and preparing for migration tasks

along with all of the required upgrades and updates.

Currently CompTIA Network + and 70 680 Windows 7 Administration Certified

PROFESSIONAL EXPERIENCE

02/03/08 – 03/21/13, Service Desk Technician II, Capital Bank – formerly NAFHNB

Duties and responsibilities included:

Active Directory and Exchange Administration (Microsoft Windows)

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Performed Network Infrastructure Migrations and Upgrades

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Actively involved with hardware and software deployments

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Postini Spam Filtering Administration

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Citrix XenApp and VMware VSphere Administration

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Backup Administration (CA ARCserve Backup)

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Employee Phone Directory Administration

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Diebold ERAS iCheck Client Administration

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JHA(Streamline & Vertex)/Synergy/Synapsys Client Administration

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Basic Cisco Call Manager, Unity(VM), and Microsoft Unified Messaging Support

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Basic Field Support for Cisco Systems Routing and Switching

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Remote Support

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Tier 1 and 2 Application Support for Bank and 3rd Party applications

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Server, Desktop, Laptop, and Thin Client Hardware Support

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Printer/Copier/Scanner/MFP Support

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Field Support Miami Dade, Broward, and Florida Keys

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Set up and deployment of client workstations and servers

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Third Party Applications Specialist

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Bridger and OFAC Updates

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Sage FAS Fixed Assets & Report Writer

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Encompass360

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Laser Pro

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Equity Edge

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11/01/07 – 02/02/08, Flawless Certified Tech, Rescuecom.com - IT Consultant

I provided global computer support to include hardware repair, software support, data recovery, virus removal, laptop

repair, network services, and business support on both Windows and Apple platforms. I was always ready to provide

any and all clients with fast and flawless technology support on a 24/7 on-call basis wherever the need had arisen.

01/31/07 – 10/31/07, Site Support Specialist, Kelly IT Resources - EDS/Kraft LA HQ

I setup, install, maintain, troubleshoot, and analyze Microsoft Windows desktops and laptops running XP Professional

with Active Directory and Group Policy Objects. Other duties included providing technical and software support to

end-users (Kraft clients). I am also responsible for installing, maintaining, and upgrading computer software on all

workstations and peripheral equipment. Perform evaluations of computer hardware and software. Assist customers in

solving their computer-related and networking problems. Provide hardware maintenance and repairs on all

workstations and peripheral equipment. I perform technical desktop administrative support duties, tape backup duties,

asset management duties, hardware and software troubleshooting duties, and VOIP administration and support duties.

I enjoy listening to customer concerns so that I can relate and understand their problems and issues.

12/14/06 – 01/19/07, Network Administrator, Kelly IT Resources - Baxter World Trade LA

I setup and install Microsoft Windows Server 2003 with Active Directory. Other duties included providing technical

and software support to end-users (Baxter clients). I am also responsible for installing, maintaining, and upgrading

computer software on all servers, workstations, and peripheral equipment. Perform evaluations of computer hardware

and software. Assist customers in solving their computer-related and networking problems. Provide hardware

maintenance and repairs on all servers, workstations, and peripheral equipment. I perform technical desktop

administration and support duties, server administration and backup duties, email administration and support duties,

hardware and software troubleshooting duties, and PBX administration and support duties. I value listening to

customer concerns so as to help them with their problems and issues.

02/21/06 – 11/30/06, Senior Network Engineer, IT Professionals, Inc. - IT Consultant

I setup and install Microsoft Windows and Exchange Servers in both 2000 and 2003 Editions with Active Directory

and Firewall settings including terminal services with Citrix-based applications. Other duties included providing

technical and software support to end-users (customers). I am also responsible for installing, maintaining, and

upgrading computer software on all servers, workstations, and peripheral equipment. Provide technical assistance and

training to all end-users on any new software packages. Perform evaluations of computer hardware and software.

Assist customers in solving their computer-related and networking problems. Provide hardware maintenance and

repairs on all servers, workstations, and peripheral equipment. I value listening to customer concerns so that I can

provide a more beneficial service to administer to their problems and issues.

11/13/01 – 01/30/06, Network Systems Manager, AMTI – US DOT/FAA Contractor

I assist other computer specialists and administrators in maintaining large LAN systems; help support a Wide-Area

Network system using TCP/IP, which includes connectivity to mainframes, servers, the FAA Intranet, and the Internet.

Coordinates and performs installation of workstations and servers. Other duties included providing technical and

software support to end-users (FAA personnel). I was responsible for installing, maintaining, and upgrading computer

software on all administrative servers, workstations, and peripheral equipment. I provided technical assistance and

training to FAA personnel within the UNIX (Solaris versions 8.11 through version 10) environments used to control

and communicate with monitored aircrafts. I also performed evaluations of computer hardware and software. I

closely assisted customers in solving their computer-related and networking problems. While at this position, I

provided hardware maintenance and repairs on all administrative servers, workstations, and peripheral equipment.

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03/30/00 – 09/07/01, Systems Administrator & Network Engineer, RHIC – Republic

Security Bank

I was responsible for managing and supporting networked and dial-up communications (RAS, VPN, LAN, WAN, etc.)

on desktop and remote computers. I managed the day-to-day operations of several operating systems such as Microsoft

Windows 9X, & NT 4.0, Novell NetWare 4.11, and SCO-Unix. I also supported and managed communications

between servers, desktop PCs, and network printers. I assisted network engineers with the installation and

configuration of Cisco routers throughout our Intranet & WAN. I assisted users with problems encountered in standard

and customized software applications (such as those used in the Item Processing, Bookkeeping, Research &

Adjustment, and Administration units). I also managed multiple operating system environments such as UNIX,

Novell, and Microsoft NT running on TCP/IP and IPX/SPX networks. I performed trouble-shooting and script writing

tasks when those situations have arisen. I developed and maintained Standard Operating Procedures for this position

in case of my absence. I continually took on numerous projects for the Network Engineering Unit and Nortel PBX

phone system based at this bank's corporate headquarters at West Palm Beach, Florida.

11/23/98 - 01/14/00, Technical Support Manager, Ajilon U.S. Operations – EDS/BellSouth

Account

I was responsible for managing and supporting networked and dial-up communications (RAS, VPN, etc.) on desktop

and remote computers. I managed the day-to-day operations of several operating systems such as Microsoft Windows

3.XX, 9X, & NT 4.0, Novell NetWare 4.XX, 5, ManageWise & GroupWise, UNIX Solaris, and HP-UX 10.20. Also

support and managed communications between servers, desktop PCs, and network printers. Assist users with

problems encountered in standard and customized software applications (such as those used in the engineering,

inventory, services, and accounting departments). I also managed multiple operating system environments such as

UNIX (Solaris, etc.), Novell, and Microsoft running on TCP/IP and IPX/SPX networks. I also performed

troubleshooting and script writing tasks when those situations have arisen.

04/08/94 - 11/20/98, Distributed Computer Systems Analyst, State of Florida DCF - MIS

This is a highly responsible position assisting in the analysis, design, implementation, support, and maintenance of all

LAN/WAN based systems via Cisco routers and ISDN bridges in the district, which covers both Miami-Dade and

Monroe counties. On occasion, I have had to take on supervisory roles during my supervisor’s leave of absence. I

have also been part of hiring, appraisal, and termination committees where the need existed. I managed the day-to-day

operations of several operating systems such as Microsoft Windows 3.XX, 9X, & NT 4.0, Novell NetWare 3.XX,

4.XX, 5, Citrix ICA client installs, and UNIX Solaris 2.X. I performed critical duties in the analysis, design, and

implementation of the District XI Help-Desk, Inventory System, and various remote-desktop software packages. I was

solely responsible for backing up and restoring network servers. Also provide user training and field-support for the

District XI Help-Desk, which accounts for over 4000 users at over 250 sites.

01/04/85 - 07/17/87, Computer Lab Technician/Operator, Miami-Dade Community College

I performed part-time lab manager duties in the Computer Department Core Laboratory. I was also responsible for

preparing all hardware and software installations required for guest speakers and instructors performing lab seminars.

I also performed trouble-shooting duties whenever the need arose.

EDUCATION

70-680 Windows 7, Configuring Training Course, New Horizons Training Center, 07/13

Re-certifying for CCNA 640-802 Exam Preparation 1 & 2, Miami-Dade College, 05/12

CompTIA Network + Certified, Miami-Dade Community College, 12/00

Certified Cisco Network Associate, Miami-Dade Community College, 12/00

BS, Computer Science, Florida International University, 12/91

AA, Computer Science, Miami-Dade Community College, 12/87

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ADDITIONAL INFORMATION

Hardware: IBM PC/XT/AT/PS2 and all other compatibles from laptops to servers (SUN, Dell, HP, etc.) with SATA or

SCSI devices (Optical Towers, Tape Drives, Autoloaders, etc.)

Operating Systems: IBM and MS-DOS; MS Windows 3.1, 3.11, 95, 98, ME, NT, 2000, XP, Server 2000 and 2003

Active Directory; Novell NetWare 4.11, 5.1, & 6, IBM OS/JCL & AIX; DEC JCL; UNIX SVR4, BSD, HP-UX 10.XX,

Sun Solaris, & SCO-UNIX

Software: Microsoft Word, Excel, PowerPoint, Publisher & Access; Oracle Database Software & Management Tools;

McAfee VirusScan, Enterprise, & ePOagent, Norton Internet Security, Utilities, Anti-Virus & SystemWorks; Lotus

Notes, cc:Mail, Organizer, 1-2-3, and Utilities; Engineering Auto-CAD, Data Warehousing, Imaging, Video, & Audio

Applications, and all Open ("X") Windows Utilities

Programming: Pascal, Basic, COBOL, VAX Assembler, ADA, ANSI C, and C++

Protocols: TCP/IP; IPX/SPX; WINS; HTTP; SMTP; SMS, SNMP; SNTP; SNAP; PPP; FTP; TFTP; NetBIOS;

NetBEUI; X.25

Communications: Cisco routers & switches; ISDN bridges; T-3, T-1, PPP, and Frame Relay; Modems and DCE;

PC3270, TN3270, ICC, Attachmate EXTRA and Info-Connect, PC-Anywhere Host and Remote Access; NS Elite

Manager; Line Sharing Devices, PC-NFS networks and several remote admin s/w apps, along with Protocol Analyzers

such as the Fluke Meter; Cisco VPN and VOIP; Nortel Networks

Networking: Ethernet, FDDI, TDI connectivity and Token Ring topologies; coaxial & twisted pair cabling and

configuration controls

Training:

2279 - Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure,

Nicomp International, Inc., 12/05, 40 hours

3000 – Upgrading to NetWare 6, Computer Education Services Corp., 01/04, 40 hours

560 – NetWare 5.1 Administration, SoftDev Inc., 06/02, 40 hours

Cisco Networking Academy Program for the CCNA Certification, MDCC, 12/00, 250 hours

983 - Accelerated Training for MS Windows NT 4.0, Knowledge Alliance, Inc., 06/98, 40 hours

Supporting Microsoft Windows 95, Executrain, 05/97, 40 hours

Lotus cc:Mail System Administration I & II, Lotus Authorized Education Center, 05/97, 32 hours

801 - IntraNetWare 4.11 Service and Support, Network Education Centers, 04/97, 40 hours

525 - IntraNetWare 4.11 Advanced Administration, Network Education Centers, 03/97, 24 hours

520 - IntraNetWare 4.11 Administration, Network Education Centers, 03/97, 40hours

Sun Microsystems Solaris 2.X System Administration, AISG, Inc., 08/96, 80 hours

cc:Mail 2.03 for Windows, Florida DHRS Computer Lab, 04/95, 8 hours

Introduction to NetWare 4.0, Train-X, 02/95, 8 hours

Introduction to Harvard Graphics for Windows, Computer Tutors, 11/94, 8 hours

Intermediate MS Excel 5.0 for Windows, Computer Tutors, 11/94, 16 hours

Intermediate MS Word 6.0 Windows, Computer Tutors, 11/94, 16 hours

Introduction to MS Word 6.0 Windows, Computer Tutors, 10/94, 16 hours

Introduction to MS Windows 3.1, Computer Tutors, 09/94, 8 hours

Awards/Honors/Memberships:

Member of Master Dunne’s School of Chinese Kenpo (self-defense & cardio-vascular training)

Member of Westchester Optimist Club (coached kids in AYSO and Khoury League)

Member of Parent/Teacher Administration (Florida Christian School)

Service Award for Outstanding Performance, 03/05, AMTI

Certificate of Appreciation, 03/98, Florida Dept. of Children and Families

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Letter of Commendation, 08/95, Florida Dept. of Health and Rehabilitative Services

Interests include baseball, football, tennis, basketball, soccer, gardening, and community activities

Publications: N/A

Presentations: The Formal Outer Space Sewage, 11/87, developed argumentative theories on the advantages and

disadvantages of research, development, and deployment of a space-based missile defense system as those proposed by

the U.S. Department of Defense (DOD) with the Strategic Defense Initiative (SDI) program.

Languages: Fluent in both English and Spanish.

Security Clearance: N/A

References: Available upon request.

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