Systems Engineer

Contact

Wilfredo Gomez Tel : +1-305-***-****

e-mail : ********.*****@*****.***

Career Summary

Extensive professional background spanning over 10 years in Systems IT management. Skilled in implementation,

designing and supporting different technologies. Strong professional background in installation and support

Microsoft and Linux platform, networking, server’s infrastructure and call center systems. Strong skills in

organization, and problem solving. A dedicated professional with a history of successfully completing projects and

the ability to keep moving when presented with challenges.

Key Skills

Proficient or familiar with a vast array of systems administration, IT management, Server Hardware and network

technologies, including:

MS Servers: AD, GPO, DHCP, Servers HW: install., configuration Virtualization: Hyper-V, Linux

W INS, DNS, IIS, TS, BK, DFS, VPN and admin. (Dell, HP, IBM, SUN) KVM, Citrix, VMware, Virtual Box

MS SQL Server: Administration Call center: Genesys, ININ, Avaya, Linux Admin: (CentOS, RH) KVM,

and SQL query writing Lucent, Asterisk, VoIP Apache, Nagios, bach scripting

CISCO routers, ASA and switches: SAN: SNAP Server, EMC, Dell Security: CheckPoint, Watch

VLAN, RIP, OSPF (2800 series) PowerVault Guard, WebFilter, EmailFilter

Antivirus: Mcafee, EPOlicy, MS Office: 2003, 2007, 2010, 2013 MS Clients: W2K, XP, vista, 7, 8

Norton, E-trust, Kaspersky

Work Experience

Terra Networks USA

System Administrator March 2012 to Now

Microsoft IT management (ActiveDirectory, GroupPoliciesObjects, DNS, DHCP, IIS, DFS, VPN, +)

Support of +800 Servers in datacenter environment. (Miami Operation Center)

DELL, HP, IBM servers hardware troubleshooting.

VMware virtualization.

Linux server administration (CentOS, Ubuntu, RedHat).

Nagios monitoring implementation and support.

Manage the company's IP phone system

UTIBA Americas USA

Implementation Engineer September 2011 to March 2012

Installation, configuration and support of +30 Linux based servers and applications.

Linux Red Hat and CentOS management.

Linux KVM virtualization.

Nagios Monitoring Tool,

Amanda and Bacula backup solutions.

e-contact CHILE

Project Manager September 2006 to October 2010

Team leader for customer contact center providing business continuity and help desk support.

Responsible for all technical issues relative with desktops, network, telephony trunks, PABX and

telephony services, server’s administration, domains configurations and structure cabling

W orked as a project manager at one of the largest and most automated call center in Chile (850

Genesys CTI full IP seats), developing projects on time and at budget.

Responsible for incorporating new solutions to the business, improving the quality customer service and

service automation.

Internship

Entel Call Center CHILE

System Support Engineer July 2002 to September 2006

System Engineer for Microsoft Services (AD, GPO, DHCP, WINS, DNS, IIS, TS, BK, DFS).

Installation, configuration, support, service continuity and security of +70 MS based servers.

Network security. Domain policies, firewalls, content filters, and antivirus.

Education

Master of Science in Computer Science. Higher Polytechnic Institute J. Echeverria, Cuba.

1997 to 1999

Bachelor in engineering. Institute of Civil Aviation Engineers. Latvia. 1992.

1986 to 1992

Certifications and Trainings

MS 2153 – Supporting a network infrastructure using MS Windows. Chile.

MS 2154 – Implementing and administering MS directory service. Chile.

MS 1561 – designing MS Windows services infrastructure. Chile.

MS 1571 - ISA Server. Chile.

Microsoft IT security workshop. Chile

Cisco IP contact center express 5.0. CSCO11151801.

Project Management Certification. Andrés Bello University, Chile.

Cisco Lifecycle Services Advanced IP Communications. Chile.

Cisco unified communicatios. Argentina

CGE 6, Certified Genesys Engineer on Genesys 6. Chile.

Asterisk PABX, basics, functions and examples. Chile.

Firewall-1 CheckPoint Certified Security Administrator NG. Chile.

Routing, Switching e introducción a VoIP. España.

Languages

Spanish (native) English (fluent) Russian (basic)

Contact this candidate