Customer Service Manager

Tobias Davis

***** ******** **

Woodbridge VA, 22193

*************@*****.***

240-***-****-cell

Career focus

Energetic and results-oriented team-player eager to bring my strong

administrative skills and many more to a growing company that needs top-

level support. Highly organized and meticulous with experience in corporate

office settings as well as having excellent communication and computer

skills; ability to work independently or as part of a team to meet project

deadlines; multicultural awareness with an extreme high level of

adaptability to any challenge given.

Areas of expertise:

> Network and Systems Security

> Technical Specifications Development

> Team and Project Leadership

> Policy Planning/Implementation

> Data Integrity/Disaster Recovery

Technical Proficiencies

Platforms: Windows 9x/NT/2000XP/Vista, MS Exchange Server, Mac OS

Networking: LAN/WAN Administration, SMS/SQL, Secured ID

Languages: HTML, Java, JavaScript, PHP, C

Tools: Norton Firewall and Ghost, MacAfee/Norton Virus

Protection Utilities, Lotus Notes, Microsoft Office Suite (Word, Excel,

PowerPoint, Outlook) Adobe (Illustrator, Photoshop, Bridge, Extension

Manager, Flash Catalyst, After Effects, On Location), MS Project

Professional Experience

Company Name: Lil Caesars

Date: August 2012-Present

Job Title: Asst. Manager/Shift Lead

Description: To ensure 100 percent customer satisfaction as well as

maintaining ordinance with associates. Supervise stations and ensure every

customer is happy and served every 30 seconds

Company Name: Amazon

Date: August 2010 End Date: January 2012

Job Title: Ambassador, ICQA

Description: Ensure customer service. Receive, pack, price, and ship items

for customers. Maintain customer evaluation via networking and feedback.

Company Name: IPC

Start Date: October 2007 End Date: July 2010

Job Title: Armed Officer

Description: Protect and serve to ensure laws are abided by. Patrol given

locations for numerous hours and serve with professional customer service.

Surveillance areas

Company Name: Bashes Food Inc.

Start Date: August 2007 End Date: May 2008

Job Title: Night Crew Manager

Description: Order and Stock food on weekly basis. Train associates needed

for detailed assignments. Organized meetings for promotional basis

Company Name: FedEx

Start Date: January 2006 End Date: October 2007

Job Title: Package Handler/Driver

Description: Received packages to be distributed thought out warehouse for

destination delivery.

Company Name: US Army Reserve-ACSIM

Start Date: March 2005 End Date: May 2007

Job Title: Administrative Clerk/GS5

Description: created personnel files for records keeping. Conducted and

scheduled meetings along with classified documents of military references.

Escorted military personnel to there assigned locations for ID verification

and clearance; Instructed workforce tasks.

Additional Skills And Qualifications

> Extensive experience with travel booking and heavy scheduling

> Scored in top 10% of employees in successful resolution of

Customer issues

> 5+ years experience in a fast-paced, deadline-driven environment

> Critical thinker

> Energetic and organized

> Planning/Coordinating

> Excellent communication skills

> Highly organized with superior attention to detail

> Minute taking

> Spreadsheet creation, entry and formulation

> Self-starter with professional manner

> 10-key proficient

> Administrative operations

> Team building

> Employee motivation

> Workers compensation

> Quick Learner

> Creating, maintaining, and tracking large quantities of supplies,

equipments, and materials.

> Providing leadership, training, technical guidance, and direction to

warehouse employees and ensuring performance standards are met.

> Handling and storing classified and hazardous materials in accordance

with relevant laws and regulations.

> Coordinating delivery schedules and loading/unloading warehouse

materials.

> Operating, controlling, and clean heavy power warehouse equipment and

working with heavy tools

> Operations

> Collaborated with teams to ensure smooth workflow and efficient

organization operations.

> Accountable for all operations of busy office, including areas in the

DOD

> Management Support: Ensured smooth operations by supporting executive

team scheduling.

> Facilitated on boarding of new employees by scheduling training,

answering questions and processing paperwork.

> Multitasking

> Graphic Designer specialist

> Demonstrated excellence in telephone, e-mail, fax and front-desk

reception within high-volume environment.

> Performed administration tasks such as filing, developing

spreadsheets, faxing reports, photocopying collateral and scanning

documents for inter-departmental use.

Education

School: Collins College

Major: Film/tech administration

Degree: Bachelor's Degree

Graduation Date: April 2012

Years Completed: 1

School: University of Advancing Technology

Major: Film/ art media

Degree: Associate Degree

Graduation Date: June 2008

Years Completed: 3

School: chancellor high

Degree: Advance Placement Diploma

Graduation Date: May 2005

Years Completed: 3

Accreditations and Certifications

Honor Roll. 2008-2010

Badge of Honor 2006

Best Poet of 2007

Professional References

Byron Cherry -LaQuan Harris -Eligia Davis

Rep via FedEx Business worker via ups Army Reserve

571-***-**** 804-***-**** 703-***-****

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