Profile

Medical Office Management Empathetic, outgoing, and professional

Medical Billing & Coding attitude towards staffs, clients, and

** + years of experience in customer their families

service ABELMED - OHIP Billing

Effective at Multi-tasking ABELDENT - Dental Office

Bookkeeping & Filing Administration

Outstanding skills in Microsoft Word, Nightingale Software

Microsoft Excel and Power Point Patient preparation and Vital Signs

Scanning and filing (EMR) Medical Records Management

Excellent knowledge of anatomy, Customer service skills

medical terminology, pharmacology, Handle heavy loads, and attention to

medical coding and medical details

transcription Ability to communicate effectively

Experienced in a fast paced both verbally and in writing.

environment

Professional Experience

Dr. H. McIsaac M.D., Ottawa, ON

Present

Harmony Health Centre

Medical Office Assistant:

Administrative & Clinical duties: greeting patients, scheduling

appointments, completion of requisitions and referrals, updating of patient

files, EMR, billings, scanning, coding, filing, and general office duties.

Prepared patients for examination, measure and record weight, height, and

vital signs. Collected laboratory specimens and logged for testing.

NAV Canada, Cornwall, ON

1998 - 2012

Manager

Management Duties:

Directed and lead a team of 50 plus employees in an unionized & fast paced

environment

Managed all scheduling, planning and distributing of work to employees

Created and implemented job descriptions for 10 plus categories, maximizing

results

Resolved problems by preparation of reports, analyzing data and identifying

solutions

Managed payroll function for 50 plus employees

Responsible for inventory control and purchasing costs

Staff recruitment, annual evaluations, training and development

Directly oversee day to day operations, of over a million square feet of

property

Developed a Standard Operating Procedure manual, creating a flexible and

well received tool that was later adopted company-wide

NAV Canada, Cornwall, ON

1986 - 1998

Supervisor

Administrative Duties:

Responsible for tracking and coordination of projects and staff work load

Maintain files and records both manually and electronically

Structured and implemented safety programs

Created a database that allocates all equipment within the facility

Assisted with the developing of Criteria for Quality Cleaning manual

Helped implement practice's quality assurance and control program

Responsible for overseeing daily operations and safety inspections

Supervised a team of 50 plus employees in an unionized & fast paced

environment

Maintained confidential employee files, details in up-to-date filing

Structured and implemented programs, in areas of training and employee

orientation

Assisted with committee in focus of long term goals to increase revenue

Efforts ensured compliance with OSHA regulations, improved guest

satisfaction, and lowered monthly overhead by 7%

Reacted calmly and effectively in emergency situations, and added the

personal, caring touch that immediately put customers at ease

Continually analysed work process and recommend ways to improve operations

and services

Education

Algonquin Career Academy, Ottawa, ON

2013

Medical Office Assistant Diploma

Certification

Medical Office Assistant, Diploma

2013

First Aid and CPR- Level C, Certification

2013

Medical Terminology Certificate

2012

Medical Coding Certificate

2012

Medical Assistant Certificate

2012

WHMIS

2012

OHS, Certification Part Two

2009

OHS, Certification Part One

2007

References

Available upon request

Contact this candidate