Customer Service Manager
Resume:
Meiling Dwan ( Esther )
Palisades, NJ 07650
**********@*****.***
SKILLS
• NCCT Certified Medical Insurance Billing and Coding Specialist, NCICS
• Excellent computer skills including Microsoft Office Suite, 45 WPM
• Bilingual and fluent in Chinese- Mandarin, Cantonese
• Knowledge : ICD-9, CPT, and HCPC
EDUCATION
5/2013 EVEREST INSTITUTE-MEDICAL INSURANCE BILLING AND CODING (OR),
GPA 4.0
8/1997 Brooklyn College Bachelor of Science in Health/ Nutrition Science (NY)
WORK EXPERIENCE
3/2013-now Passport to Languages (OR)
• Go to different Clinics and Hospitals to help patients and Doctors better communicate.
4/13-6/13 Northwest Primary Care – MIBC Extern (200 hrs.) (OR)
• HCC risk patient coding, various billing duties, maintaining accurate patient files, etc.
• Noted for hard working and positive attitude
3/09-8/2012 Eleanor Fischer (Personal Caregiver)/private (OR)
• Provide basic shopping, light housekeeping, and a company to a lady very close to 100
years old
10/8-8/09 Kent School District Para Educator (WA)
• Work with teachers, administrators and students at all level of elementary school
education
• Responsible for grading papers, making copies, and reporting student’s academic
progress
4/06-8/09 Fred Meyer Service Deli Clerk (WA)
• Offering great customer service in the fast-paced deli and espresso coffee stands
• Handle sales and monetary transactions as necessary
5/06-9/08 Kent School District Kitchen Manager, (Horizon Elementary) (WA)
• Daily interaction with students, parents, teachers and office teams regarding lunch orders
for students
• Taking 350-380 lunch orders daily and placing order through central kitchen, handling
students account.
8/06-12/06 Era Living Busser (WA)
• Perform assigned pre-meal and post-meal duties including preparing coffee, table set-up
and breakdown
• Replenish the supply of clean linens, dishes, silverware and glasses
5/06-8/06 Evergreen Health Care Dietary Aide (WA)
• Assisting Dietary Cook prepare food, and other necessary nourishment for patients
• Helping tray line and deliver foods and coffee to different patient
8/05-3/06 Securitas Security Officer (WA)
• Patrolling all areas including indoors and outdoors of the buildings, monitoring CCTV
and ship movement
• Secure clients areas and make sure to alarm them on any emergency situations, perform
car inspection
8/01-1/03 United Health Care Receptionist and Member Services (NY)
• Answer all incoming phone calls and transfer to the correct department S
• Screen all walk in prospects and assist with questions regarding their visit
• Create spreadsheets to track daily members and walk in prospects, answering questions
`02/00-1/01 Center Care Health Plan Member Services and Marketing Representative
(NY)
• Educate and service members over the phone and in person regarding their health plan
• Answer member questions/ resolves member problems, document complaints and educate
members about ( Medicaid and CHP ) benefits in two languages ( Chinese and English )
• Popularize the Medicaid Managed Health Plan; fill in the application forms for the clients
and help the people who take Medicaid benefit to enroll in a health plan.
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