Customer Service High School

Krystal Marie Ramos

** * **** **, *******, FL ***10 786-***-**** **********@*****.***

QUALIFICATIONS SUMMARY

Customer service expert with over five (5) years of experience in training

new recruits and handling difficult situations. Rapid learner and skilled

in implementing new systems as well as updating old ones. Goal oriented

and self sufficient with attention to detail. Skills obtained through

hands on exposure, different methods of training and self teaching.

Capable of multitasking and prioritizing those tasks. Computer literate

with excellent verbal and writing skills.

EXPERIENCE

University of Miami Hospital Oct 2010 - Aug 2013 Miami, FL

ER Registrar

* Greeted and handled patients while gathering their insurance to be

verified

* Collected co pay and input patient information into Meditech Systems to

be registered

* Handled hospital transfers, direct admissions, and Baker Act patients

* Fulfilled patient needs, if necessary, such as delivering food trays

and blankets

* Communicate with medical staff to ensure that patients receive

appropriate tests and treatments.

* Interpret physician's prescriptions and orders for admission purposes.

* Perform verbal translations between patients and medical staff.

* PC administrator and trainer for ER Registrar department

* Completed HCA Certified Admissions Representative training

Real Good Deal Aug 2009 - Oct 2010 North Miami Beach, FL

Sales and Shipping

* Handled customer inquiries by phone, email, and in store retail

* Utilized computer and accounting skills to monitor sales through eBay

* Created Amazon storefront as well as improved the existing eBay store

display

* Performed shipping duties using UPS, FedEx, DHL, TNT, USPS

Convergys Feb 2009 - July 2009 Tamarac, FL

Customer Service

* Trained in customer service for ATT

* Worked with software such as Telligence, Care, System X, and Compass

* Used retention tools to save customers and sold accessories

PMI Imaging Jun 2008 - Dec 2008 Pompano Beach, FL

Data Entry

* Performed data entry tasks such as scanning documents into Captivation

software

* Input information into different programs such as Adobe Acrobat

* Placing files and folders into their correct directories

* Prepped newly arrived boxes for scanning process

EDUCATION

High School Diploma

Ridgewood High School, New Port Richey, FL

HCA Certified Admissions Representative

SKILLS

Languages:

* Fluent in English and Spanish

PC Software:

* Microsoft Office (Word, Excel, Publisher, Power Point, Outlook)

* Adobe Photoshop, Acrobat, Reader, and Flash

* Intuit Products (Quickbooks and Quicken)

* Filezilla

Interpersonal:

* Able to arrange, organize, and schedule conference calls and executive

meetings

* Can provide tech support with patience and understanding for coworkers

and clients

* Able to collect and invoice clients in a timely manner

* Able to handle high stress environments and situations

* Kept positive, professional relations with customers and coworkers

* Performed accurate translations when necessary

* Excellent listening and problem solving capabilities

Web Development & Programming:

* WordPress

* HTML

* CSS

* Domain and Hosting setup

Mobile Software & Setup:

* Android

* iOS

* Blackberry

* Windows Mobile

* APN and MMSC setup for data and MMS usage

* Familiar with GSM, CDMA,GPRS, 3G, HSPA+, and 4G LTE technologies

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate