Customer Service Operator
Resume:
Ja i L ee *
JAI LEE
612-***-**** *******@***.***
OBJECTIVES: Seeking for a position that will allow for the growth of my skills, experiences, and educations.
SPECIALIZED EXPERIENCE
Line Lead experience and more than three years experience in a Production Supervisor position with leadership skills including
safety, time management, Lean Manufacturing knowledge, and PC skills (Proficient in Microsoft Word, Excel, Access, and Internet
Searches. Four years leadership experience as a Board of Director with a non-profit organization with interpersonal and publicity
skills. Fifteen (15) years manufacturing experience in manufacturing environment including testing, quality, inspection, and machine
repairing experience. Communicate and work effectively with people in all levels with a respectful and a professional manner.
KEY SKILLS
• • •
Supervisory Skills Hold Employees Basic Equipment Repairs
Accountable
• •
Problem Solving Skills Production Skills
• Improvement Skills
• •
Personal Skills Safety Standards
• Multi-Tasks Ability
• •
Communication Skills Quality Control Skills
• Team Leadership Ability
• •
Organizational Skills Environmental Standards
• Professional & Responsive
• •
Accuracy & Responsibility Basic Equipment Repaire
EMPLOYMENT HISTORY
Lead,
Sanimax -- South St. Paul, MN (September 2013 – Present
Key Responsibilities:
• Assist the Shift Supervisor in the planning, directing and overseeing of all plant operations and activities, in a safe, cost
effective and professional manner.
• Assist in the training and development of personnel.
• Provide back up for the Shift Supervisor.
Electronic Mechanical Assembler,
Det-Tronics -- Bloomington, Minnesota (June 2013 – September 2013)
Key Responsibilities:
• Followed blueprint to build Detective Units such as Smoke Detection, Gas Detection, and Hazard Detection.
• Disassembled and re-assembled defective units.
• Tested units after finished building.
• Performed inspection on units prior to shipping.
Line Lead,
Ryt-Way Industries, LLC -- Lakeville, Minnesota (April 2013 – June 2013)
Key Responsibilities:
• Oversaw and lead group of 5-10 workers on a production line.
• Set-up and operation of machine(s) in a food line process to ensure safe, timely, and efficient completion of job tasks.
Ja i L ee 2
• In charged for running a line, making sure line workers were active per job descriptions and line was running smoothly.
• Performed integrity checks to ensure quality products were made per specifications.
• Input data into the inventory control system computer program in a timely manner.
• Created expiration product codes and verified to ensure they are correct per calendar schedule.
• Created tags for ready pallets to move to the warehouse.
Test Operator,
Medtronic Inc. -- Plymouth, Minnesota (July 2012 – November 2012)
Key Responsibilities:
• Operated the Coordinate Measuring Machines (CMM) to measure the physical geometrical characteristics of units in a
CMM room.
• Operated Optical Comparators to inspect the final dimensional of units.
• Operated a laser jet machine to install numbers on to units.
• Audited the documentations to assure test results are passed and matched with the correct orders.
• Visual inspected for scratches and physical damaged with/without a microscope.
Test Operator,
Ayrshire Electronics MN -- Oakdale, Minnesota (September 2010 – March 2012)
Key Responsibilities:
• Performed test process by operating testers and test fixtures to do Hypo test and Functional test on electronic circuit boards
and units.
• Performed ESD safety per company’s policies.
• Inspected boards for physical damage and disposition components under a microscope.
• Checked test results to ensure they are passed without errors prior to shipments.
• Organized boards and units so they were in the correct work order and in order.
Customer Service Representative,
APAC Customer Service, Inc., La Crosse, Wisconsin (February 2010 – August 2010)
Key Responsibilities:
• Answered inbound phone calls for Verizon wireless customers in a Call Center.
• Opened and closed accounts for customers.
• Changed ESN and activated mobile phones for customers.
• Instructed customers to get familiar with their devices.
• Investigated and applied credits to Customer’s accounts as necessary.
• Viewed billing statements and answered question for customers.
• Offered products, plans, and features to customers.
Interpreter,
American Asian Translation Service, LLC, La Crosse, Wisconsin (October 2008 – February 2010)
Key Responsibilities:
• Interpreted for courts, hospitals, banks, police officers, and law firms.
• Interpreted for clients in applying for the Supplemental of Security Income (SSI).
• Handled accounting and billing documents for taxes purpose and other reasons.
• Advertised services to public and persuaded clients to use the services.
• Contacted clients to provide information about the services.
Production Supervisor,
The Trane Company -- La Crosse, Wisconsin (April 2005 – October 2008)
Key Responsibilities:
• Supervised up to 25-30 employees per shift in a unionized workforce.
• Oversee the day-to-day operations in a manufacturing environment.
• Coordinated production assignments and assigned and directed works to employees.
• Developed work and production schedules and lead in a team oriented environment.
• Coordinated production safety, quality, productivity, and on-time shipping.
• Identified problems and implemented solutions relating to cost improvement, productivity, and safety.
• Attended trainings for any change with HR.
Ja i L ee 3
Test Operator/Production Operator,
The Trane Company -- La Crosse, Wisconsin (August 1994 – April 2005)
Key Responsibilities:
• Performed air and liquid test on commercial Chillers in a Run-In-Stand Test Booth.
• Set up units to run liquid for Customer Witness (hooked up water hoses, refrigerant line, power cords, and electrical wires).
• Monitored test points to stay in tolerance.
• Controlled digital water control pumps to assure chillers ran in temperatures.
• Operated heavy equipments including bob cat and forklift to move parts and pallets.
• Operated overhead cranes to lift chillers and transported them to different areas within the department.
• Operated power and air tools to tear down chillers and put parts back together.
• Operated hoists to support heavy equipments and move parts within the work stations.
• Assembled copper pipes to the Commercial Chillers and brazed fitting joints.
• Brazed brass copper to metal joints and brazed copper to copper joints.
Cameraman/Camera Operator
WKBT-TV 8 – La Crosse, Wisconsin (April 1993- August 1994
Key Responsibilities:
• Prepared scripts for NEWS Anchors.
• Checked Microphones and white balance on cameras prior to daily News.
• Operated Cameras for daily NEWS in the studio.
• Prepared back-up videos for News Director during live NEWS in the control room.
• Shot videos on emergency for News, Weather Backyard, and Festivals.
EDUCATION AND CREDENTIALS
Pursued a Bachelor’s Degree in Criminal Justice, January 1998
VITERBO UNIVERSTIY – La Crosse, WI
Associate in Applied Science Degree in Visual Communications, May 1994
WESTERN WISCONSIN TECHNICAL COLLEGE – La Crosse, WI
LEADERSHIP EXPERIENCE (VOLUNTEERING)
Vice-President
Lee Community Association Organization – St Paul, MN January 2013 - Present
• Meet with Executive Boards to implement and maintain the necessary within the organization.
• Manage volunteers and coordinate daily activities.
• Develop responsibilities for volunteers and monitoring them.
• Ensure the organization accomplishes tasks to meet its overall goals.
Board of Director
Hmong Mutual Assistant Association Inc., La Crosse, WI January 1997 - December 2001
• Represented the members and made the decision to vote for a motion when it requires to.
• Monitored Executive Director and staffs of the organization.
Contact Person
The Trane Company Learning Center, La Crosse, WI August 1997 - January 2003
• Provided information about the Learning Center to the production floor.
• Registered employees for class and training.
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