Quality Control Customer Service

Expert in planning, organizing, and managing

JOEL D. DUSENBERY resources to successfully complete project goals

and objectives, while honoring predetermined

constraints.

Production Supervisor

Proactive, performance driven

professional with 24+ years’ progressive

expertise in business management for

military, manufacturing, and post secondary

education. Keen understanding of business

priorities, genuine team player committed

to managing operations. Cross functional

communicator easily interfaces with high

profile staff, key stakeholders, and

customers.

Areas of Expertise

Marketing

Sales Coach

Quality Control

Quality Assurance Risk

Management

Strategic Planning

Lean Management

Research and Development

Negotiation

PROFESSIONAL EXPERIENCE

KEISER UNIVERSITY, Charlotte, NC

2008–Present

Keiser University is an accredited college offering a

wide range of associate, bachelors, master’s, and

doctoral degree programs to help students achieve

their personal and professional goals.

Program Coordinator / Instructor

Manage the massage therapy program and provide

assistance to students and faculty with academics,

re entries, and clinic internship while directly

supporting the Dean of Academic Affairs. Pl an,

execute, and finalize lesson plans and core

curriculum documentation to ensure delivery of high quality

academic instruction in compliance with state, federal, and

national accreditation audits.

ts:

Selected Accomplishmen

Promoted to Campus Response Team Commander and

responsible for the implementation of safety

preparedness, response, and recovery operations,

ensuring the safety of over three hundred students plus

staff.

Demonstrated outstanding leadership and superb

technical writing abilities, transitioning from a 500

clock hour program to a 900 hour program, while

meeting stringent timeline obligations.

Recognized for excellence in the massage therapy

program through distinguished outside audit

appraisals, and showing multi faceted abilities

consistently achieving error free work under stressful

conditions.

BALLANTYNE SPA & RESORT, Charlotte, NC

2005–2008

Ballantyne Spa is located within the four star hotel and offers

a wide range of spa services with twenty six treatment rooms to

accommodate the greater Charlotte area and quests of the

resort.

Spa Sales Manager

Manage and market a large upscale treatment facility utilizing

key performance indicators to determine budgets, maximize

profits, and provide sound customer service with total quality

principles to drive growth.

Selected Accomplishments:

Established superb marketing abilities by showing a

40% increase in revenue from outside area quests.

Implemented successful sales training practices to

encourage and reward spa associates for upselling

services and products, which led to a 20% increase in

profits and offset increasing costs.

Upgraded many spa treatment services to coincide with

the worlds’ top rated spas without exceeding budget.

JOEL D. DUSENBERY PAGE 2

CORNING CABLE SYSTEM, Hickory, NC 1994–2005

Corning Cable Systems offers a broad range of end to end fiber optic and copper product solutions for customers’

telecommunications networks.

Production Coordinator

Manage shop floor associates in a high stress manufacturing environment to produce quality products in a timely fashion for

domestic and foreign customers. Support the production floor, upper management, engineering, quality control, and research and

development engineering to enhance operations and support the overall mission for Corning’s success in the global market.

Selected Accomplishments:

Developed many cost savings initiatives which reduced scrap fiber on the buffer and jacketing production lines, saving the

company over twenty million dollars annually.

Assisted associates on the shop floor with scheduling, computer troubleshooting, team building, and quality control

procedures to produce accurate on time shipments.

Created standard operating procedures for various production machines in compliance with ISO 9000 specifications for

the Japanese cable market.

Coordinated production line schedules for research and development engineering, which ensured high priority cables, were

processed in a timely fashion.

Prioritized the order in which cables were processed on the production lines using lean manufacturing, six sigma, and

kanban management concepts which improved process flow and minimized inventory.

EDUCATION & PROFESSIONAL TRAINING

BS, Interdisciplinary Studies, KEISER UNIVERSITY, eCampus – Dean’s List

Disciplines: Business Administration & Homeland Security Administration

HIGHLIGHTS OF PROFESSIONAL DEVELOPMENT:

Navy Achievement Medal, U.S. Navy Honorable Discharge, Secret Clearance, Focusing the

Non Motivated Student, Teaching the Adult Learner, Six Sigma,

Lean Manufacturing, Master Operator Training Certifications,

Kanban Management

COMPUTER SKILLS

Microsoft Excel, Outlook, PowerPoint, Word, Project, SharePoint, Windows NetMeeting, Microsoft LiveMeeting,

Adobe Acrobat, Blackboard e Education Platform, Oracle Systems, AS 400

Contact this candidate