Customer Service Engineer

ROBERT MATTHEW FOGLE

**** *** ****** **** **** Chattanooga, TN • Cell: 423-***-**** • ******.*.*****@*****.***

About

I am a Veteran of the United States Army’s 82 Airborne Division. I have been awarded medals for good

conduct, combat operations, and leadership thought my career. After leaving the military in September of

2010 I accepted a Field Service Engineer position with Schunk Intec USA that has given me vital

experience and skills inside of the machine tool industry. International travel, installation, troubleshooting,

on-site engineering and blueprinting, hydraulics, pneumatics, electrical, and troubleshooting applications

were just some of the daily challenges I encountered while providing excellent customer service and

company representation in the field. My skills and abilities include:

Intricate hydraulic, pneumatic, electrical and mechanical skills

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CNC machinist background allows for strong understanding of customer applications

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Professional appearance and well spoken

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Strong ability to use resources and communicate to problem solve in field challenges

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Self-motivated with extensive leadership and management experience

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Expert in travel (domestic and international)

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A positive, helpful personality that promotes good relationships with customers

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WORK HISTORY

Field Service Engineer Morrisville, NC

Jan 2011 to June 2013

Schunk Intec USA

Responsibilities included booking and coordinating travel arrangements, installing, troubleshooting, and

repairing precision pneumatic and hydraulic work holding systems with electrical interface into machine

PLC. Developed a strong knowledge of machine tool operation and procedure with Mazak, Okuma, Mori

Seiki, and Doosan. Repaired, serviced, and installed automation products in the field for specialized

applications, furthering my understanding of operations inside of the machine tool world.

Strong customer service skills

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Ability to troubleshoot and resolve technical, electrical, and mechanical issues

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Developed a robust understanding of the machine tool industry while working on many types of

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applications/setups

• Adroitly budgeted time and working conditions in the field to accommodate travel plans

• Maintained a professional and outgoing demeanor with colleagues and customers

Combat Observation Laser Team Chief Fort Bragg, NC

May 2006 to Sep 2010

United States Army

I was in charge of a combat reconnaissance team that used lasers to develop precision locations for

indirect fire. Delegating tasks to eight subordinates was a key role in this position. I was successful in this

challenging and ever changing management role as I lead by example. I presented myself in a

professional, strong, understanding, and helpful manor that gave confidence and direction to my team.

Responsible for an entire team of airborne soldiers

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Accountable for over two million dollars of government equipment

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Proven leadership and management experience in stressful situations

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Tasked with making command decisions in the absence of higher authority

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Experienced in the management of soldiers individual needs in a combat setting

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Vertical CNC Mill Operator/Programmer Beaver Falls, PA

Sep 2005 to Mar 2006

Standard Steel Specialty

I operated and programmed a Computer Numerical Controlled Vertical Milling Machine. I specialized in

gear rack and pinion production, running long intricate cycles requiring precise planning. Some of my

planning process and daily task involved advanced mathematics, offsets and setup, computer

programming skills (G Code), measurements within .001 on an inch, high situations awareness, and

strong problem solving skills.

Worked with precision measuring devices ( standard/metric )

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Problem solved situations daily with little supervision

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Operated cranes, forklift, and various shop equipment

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EDUCATION

United States Army Fort Bragg, NC

May 2006 to Sep 2010

Warrior Leaders Course, Advanced Leader Course

I have excelled in several management schools inside of the military that have taught me the

fundamentals and advanced skill required for strong leadership. I have studied many types of leadership

and situations that require advanced leadership techniques. Understanding the fundamental principles of

what a leader is, and possessing the ability to be the example gives me a strong style of management

that is adaptable to any atmosphere.

Real life experience in management

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Strong understanding of leadership styles and application

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Ability to communicate and adapt particular leadership needs to individuals

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Columbiana County Career Center Lisbon, OH

Sep 1997 to May 2001

Machine Technologies

Gained valuable knowledge of lathe operation, milling, grinding, blueprint reading, fabrication, and

mathematics required for mechanical drawing.

Acquired skills in various machine technologies and manufacturing

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Created blueprints and mechanical drawings, developed processes and produced finished

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products

Attended specialized academic classes to help better understand principles and fundamental

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aspects of manufacturing

SOFTWARE/SYSTEM SKILLS

I have a great working knowledge of computers that include

Computer Numerical Control (CNC)

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M and G codes

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Network Communication

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Conversational Language

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REFERENCES

Available upon request

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