Manager Project
Resume:
Los Angeles, CA 90045
*******@*********.***
senior IT / technical Project Manager
Global Application Development & Support / Help Desk / New Technology
Implementation / Oracle DBA / ITIL / ERP
SaaS / Data Center Management / Integrations / System Conversions &
Upgrades / Field Services / TQM / CPI / CRM
A proven leader and broad-based IT/IS professional, I delivered successful
projects across multiple functions/industries to enhance productivity plus
product and service quality. Successful with global leaders Mitsubishi,
Fujitsu and Xerox, I maximized customer satisfaction while enhancing year-
over-year revenues. Transferable skills include:
? Achieving outstanding results on multiple projects in diverse
industries
? Effectively resolving product development/process improvement issues
? Consistently meeting demanding objectives and timelines
? Streamlining technical operations to eliminate needless costs
? Building/leading superior technical teams to exceed objectives
In addition to a BA from Loyola Marymount University, I received a
hardware/software certification from UCLA. I offer a firm grounding in
multiple languages, platforms, tools and operating systems (complete list
available), and have been acknowledged as a superior contributor by each of
my employers.
Distinctive Accomplishments
Turned around under-performing technical services group. Glovia's
installation group, a revenue generator as well as a key service provider,
had missed its $750K sales target for two years running. Upgraded
installation and scheduling procedures, boosting CSI by 50% while
generating $1.2M in annual sales (130% of target).
Enhanced software migration/conversion processes to bolster satisfaction of
major global customers. Migration/conversion tools supplied by Development
were very slow causing several key customers unacceptable processing
delays. Streamlined processes to allow for parallel conversion steps,
reducing actual conversion times by up to 50%. Played key role in
maintaining strong loyal customer base to enhance Glovia's overall revenue
stability.
Streamlined global data center operation to cut costs/expand Internet
support. Costs for remote data services were consistently exceeding
revenues for the customer base being served. Sourced an alternate vendor,
migrating all customers to more efficient technical environment. Slashed
annual costs $200-250K while boosting service quality.
Initiated maintenance/support program to optimize service for key customer
segment. 30% of Glovia's global customer base consisted of companies with
fewer than 20 end-users that could not afford full Oracle support fees or
manage this function on their own. Co-authored subscription service to
resolve the problem and boost overall customer satisfaction. Generated up
to $200K per year in recurring revenues.
Revamped tools/procedures to boost new software product installation times.
Existing Glovia tools/processes limited new product installations to four
per month. Created scripts, tools and procedures to automate the creation
of new customer environments on multiple remote servers. Increased
installation capability six-fold to 25 per month.
Career History
Mitsubishi Power Systems
IT Manager, 2012 to 2013. Supported headquarters staff of nearly 100
people and 30 remote sites. Managed all desktop hardware and software,
multiple file/print servers, phone systems, and business applications.
Glovia International - BU of Fujitsu Limited specializing in custom
computer software for a wide range of industries.
Senior IT Manager, 2006 to 2011. Leading staff of up to eight
service/help desk members, managed ongoing software maintenance for
external as well as internal customers. Also responsible for new customer
installations and upgrades. Built/implemented SaaS model business product
projected to generate considerable revenues.
Manager, Technology & Installation Services, 1997 to 2006. Directed
turnaround under-performing installation services group. Managed lean six-
person technical team/$1.5M budget, leading US-wide projects encompassing
the planning, configuring and installation of software/application
products at 200+ customer sites.
Manager, Data Center Operations, 1994 to 1997. Responsible for data
center serving Development, Technical Support, Training and Sales Groups.
Managed 20-person team and $3.5M budget. Employing existing and new
technologies, delivered exceptional service while reducing operating
software costs by more than 60%.
Earlier, served as Product Line Manager with MDIS (previous iteration of
Glovia) and Manager, Systems & Support Tools Development with Xerox
Computer Services.
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