Business Development Manager/Recruiter

QUAN NGUYEN

***** ******* **** ****** ******, MD 20901 240-***-**** ************@*****.***

OPERATIONS MANAGEMENT PROFESSIONAL

HUMAN RESOURCES RECRUITING MARKETING BUSINESS OPERATIONS PROJECT MANAGEMENT

Analytical, culturally diverse, and high performing operations leader with an impressive and well documented track

record of accomplishments, expertise, and success in leading cross functional teams in achieving revenue, cost,

productivity and delivery goals that impact corporate growth through world class improvement methodologies. An

effective communicator and leader with superior analytical, problem solving, and decision making capabilities.

• Outstanding record of achievement coupled with the ability to build and direct a business to profitability

through leadership, creativity, effective management, and the motivation and development of staff to maximum

potential.

• A consistent high level of performance dealing with people and services requiring solid management,

organizational, time management and negotiating abilities.

• Energetic and assertive, adept at the coordination and implementation of multi faceted operational procedures

in established operations.

• Unparalleled expertise in MS Excel, website development and IT applications with strong computer

programming skills in C++ and Basic.

Functional and departmental oversight in the areas of accounting, human resources, planning, budgeting, and

•

recruiting.

PROFESSIONAL EXPERIENCE

FARMERS INSURANCE 01/2012 07/2013

Corporate Recruiter (Northern Virginia AgencyPoint, Recruiting Department • Reston, VA • 2012 2013)

Developed and coordinated all active and passive recruiting systems, as well as implementing market penetration plans

and maintaining rapport with centers of influence, business development and chambers of commerce. Sourced and

identified high quality candidates using various methods, including applicant tracking system, career websites, and

networking events. Recruited, coached and supervised a team of 32 insurance agents and their administrative assistants.

Cultivated and managed new and existing client relationships of high net worth individuals and their related businesses.

Provided management direction to business units and individuals with combined portfolios of $60 million in insurance

and investment management. Continually expand referral network through contact with various internal business

partners while coordinating events and seminars for new business development.

• Successful track record of premium generation through sale of insurance accounts, surpassing industry

benchmark for the market, $8 million in 2012 to $60 million in 2013.

• Exceeded the company’s yearly goals in both revenue and agent retention goals while increasing client

profitability through business relationship building, outstanding service delivery, cross selling and referral

development.

• Achieved the nation’s “Top Recruiter” award in November for placing 10 high performance agents in the

program.

• Recognize as the Top Producer for consistently exceeding agent’s sales goals and recruiting target, with a total

of 25 agents placed in the program in the first 10 months.

UNITED STATES NAVY 01/2000 12/2011

IT Project Manager (NSA North Potomac, IT Operations Department • Washington, DC • 2009 2011)

Led the development and creation of web based management tools for use by all Naval District personnel and

operations programs to control and manage federal funding and employee functions for 23 major military bases located

across the east coast. Utilized a self developed balance scorecard to define the critical component vital to the

improvement of overall program management and budget execution for the organization.

• Achieved a direct savings of $3.6 million resulting from systemic improvements in controlling significant

overtime execution for the region.

• Coordinated the multi jurisdictional and multi service response and preparedness team responsible for the

successful execution of all activities surrounding the State Funeral of President Gerald R. Ford.

• Efforts encompassed round the clock support over an eight day period, orchestrating security, transportation,

logistics, public affairs, communications, and military activities of thousands of participants and guests in

support of such an historic event.

• Awarded with several accolades from various commanders, including the Navy and Marine Corps

Commendation Medal by Secretary of the Navy, and a Letter of Commendation by Rear Admiral McKnight.

Navy Recruiting Manager (NRD Richmond, Operations Department • Richmond, VA • 2006 2009)

Direct responsibility and oversight for the coordination and tracking of non prior service, officer, nurse, and physician

recruiting functions, including the design and execution of marketing research strategies to establish target markets,

conduct competitive analysis, and create job postings to target qualified candidates. Analyzed market trends to initiate

creative public relations, advertising, special events, and presentations to increase public awareness of recruiting efforts.

• Evaluated applicants for job placement, verifying candidate qualifications and providing recommendations for

further recruitment action.

• Stimulated recruitment efforts through the administration of multiple program initiatives including

competitive, awards, leads, and ROTC scholarship programs.

• Received several performance recognitions including Top Operations NCO for the entire northeast, Top

Support NCO for NRD Richmond (twice), and Top Division NCO.

• Assumed responsibility for the Enlisted Training School Recruitment Program servicing five states, meeting

aggressive application targets during a typically on productive period by successfully submitting 35

applications.

• Named “Top in the Northeast” for FY2006 as a direct result of the design and launch of squadron regulations

for competition to increase production.

Navy Recruiting Manager (NRD Philadelphia, Advertising & Promotion • Silver Spring, MD • 2005 2006)

Simultaneously managed and trained 4 recruiters while increasing community awareness of Navy recruitment

opportunities through effective advertising, promotional events, and public relations campaigns, as well as increasing

recruitment production through the development and execution of effective marketing programs.

• Doubled every aspect of the squadron’s advertising and promotions program, representing the Navy during

speaking engagements at local schools, colleges, and community organizations, developing advertising

strategies and community events to promote strong community relations and enhance recruiting opportunities.

Navy Recruiter (NRD Philadelphia, Production Department • Silver Spring, MD • 2004 2005)

Fully responsible for the management of recruitment operations including local advertising, school programs, career

days, lectures, prospecting, and cold calling strategies, conducting interviews with qualified candidates.

• Met or exceeded recruiting goals recognized with numerous monthly and quarterly awards; named one of the

top five recruiters in the northeast.

QUAN NGUYEN PAGE 3

240-***-**** ************@*****.***

Aviation Support Equipment Technician (USS Kitty Hawk CV 63, Forward Operating Dept. • Yokosuka, JP • 2000

2004)

Planned, organized, and controlled maintenance requirements for 1,400 assigned support equipment comprised of

aviation mobile firefighting units, material handling equipment, diesel engine systems, and pneumatic systems while

ensuring compliance with NAVAIR defined policy statements and directives by NAVAIR. Supervised the development

and implementation of aviation programs and operator training for 40 active duty technicians.

• Slashed operating expenses by $14 million by targeting and resolving significant operating issues by implanting

systemic improvements to drive efficiency and improved productivity.

• Recognized as the most junior NCO charged with the management and oversight of the Crash and Salvage

team of the world’s only forward deploying aircraft carrier.

• Received an excellent rating on Inspector General inspections along with multiple accolades from regional

command for exceptional performance.

EDUCATION, LICENSES & CERTIFICATIONS

Colorado Technical University, Colorado Springs, CO

Master of Business Administration Candidate, Technology Management (2011 • GPA 4.0)

Bachelor of Science, Business Administration IT Masters Advantage (2010 • GPA 3.92)

RELEVANT COURSEWORK

Applied Managerial Decision Making • Applied Managerial Accounting • Leadership & Ethical Decision Making

Graduate Research Methods • Applied Managerial Marketing • IT Management • Applied Managerial Finance

Applied Managerial Economics • Relational Database Management Systems • Networking & Telecommunications

Strategic Management in Dynamic Environments

MILITARY TRAINING

Seaman Apprenticeship • Aviation Support Technician • Navy Recruiting Canvasser

LICENSES & CERTIFICATIONS

Human Resource Development • Management Essentials • Organizational Systems Improvement

Professional Communication • Project Planning

HONORS & DISTINCTIONS

Navy & Marine Corps Commendation Medal • Navy & Marine Corps Achievement Medal • Armed Forces Service

Medal

Navy Unit Commendation Medal • Navy Good Conduct Medal (2) • National Defense Service Medal

Armed Forces Expeditionary Medal • Global War on Terrorism Expeditionary Medal • Sea Service Deployment

Ribbon (3)

Global War on Terrorism Service Medal • Navy & Marine Corps Overseas Service Ribbon (3)

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