Customer Service Administrative Assistant

Deborah Utovich

**** ******** *** *****

Avon Ohio 44011

216-***-****

**********@***.***

Professional Profile:

-Self-motivated employee who works well under pressure -Dependable worker with a strong employment history

-Enjoys multi-tasking and problem solving -Strong customer service skills

Computer Skills: Proficient with Microsoft Office Word, Excel. Utilization of proprietary software and databases

to manage accounts, data entry and for word processing. Operation of basic office equipment such as scanners, fax

machines, postage machines, sorting and managing files.

Employment Experience:

Pamela Alexander Homsher – Nanny/Housekeeper 2000 – 2012

Rocky River, OH

• Responsible for care of two preschool/school age girls, one a special needs child

• Managing household, completing light cleaning, preparing snacks, coordinating services and supplies for home

Sun America/Chemical Bank/Chase Bank – Payment Processor, Administrative Assistant, Customer Service

Representative

1987 – 2000

Cleveland, OH

• Posting payments to customer accounts

• Administrative Assistant/Receptionist for Collections Department, using a 10 line switchboard (44 on staff)

• Entering preliminary account information for processing new loans

• Researching missing and rejected payments, tracking down deposits and posting them to correct accounts

Standard Parking – Event Cashier/Administrative Assistant 1999 – 2002

Cleveland, OH

• Special Event Cashier at multiple venues: Cleveland Browns Stadium, Gateway East Parking Garage

• General customer service duties including directing vehicles and assisting with parking, resolving customer

concerns

• Administrative duties included balancing event sales receipts and preparing funds for deposit

• Posting monthly customer checks to accounts, completing paperwork for payment processing and deposits

Ampco/Apcoa Parking – Event Cashier/Administrative Assistant 1991 – 1999

Cleveland, OH

• Duties the same as listed above. The City of Cleveland contracted with both of the above employers to provide

parking services.

Les-Ner Products, Machine Operator 1976 – 1987

Cleveland, OH

• Operation of Drill Press, Thread Roller, secondary work/manual placement of parts on machines

• Inspection of completed parts; bagging and sealing parts

Education:

Avon Lake High School, Diploma

Avon Lake, OH

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