Customer Service Assistant

Karolena G. Bingaman

*NJ Notary*

973-***-****

***********@*****.***

QUALIFICATIONS SUMMARY:

. Skilled and dedicated Executive Assistant with more than 10 years'

experience coordinating, planning, and supporting daily operational

and administrative functions.

. Demonstrated capacity to provide comprehensive support for executive-

level staff; excel at scheduling meetings, coordinating travel, and

managing all essential tasks.

. Proficient user of MS Office (Word, Excel, PowerPoint, and Outlook),

QuickBooks, and Photoshop.

EXPERIENCE:

Seamless Technologies, Inc., Morristown, NJ

10/09 - 6/13

Executive Assistant to CEO

. Provided executive administrative support to the CEO with a

demonstrated ability to improvise, improve procedures, and meet

demanding deadlines.

. Coordinated international and domestic travel arrangements and

itineraries for the CEO.

. Scheduled (WebEx) meetings and conference calls using Outlook; booked

conference rooms and arranged catering as required; managed and

maintained busy calendar.

. Screened and answered phone calls and took messages; drafted and typed

correspondence.

. Created and updated PowerPoint presentations.

. Set up all new employees in the ADP system and handled all HR

compliance issues.

. Initiated background checks and drug testing; maintained I-9 records

and all HR files.

. Handled all H-1B visa and green card applications for employees as

needed; followed-up on all immigration questions and issues.

. Set up time tracking for new employees and assigned projects as

applicable.

. Managed and maintained American Express accounts for all new

employees.

. Trained new employees on various systems and assisted with any issues

or questions.

. Designed and ordered business cards.

. Organized and coordinated office operations, including overseeing and

managing office supplies, equipment, and services that enabled the

staff to perform their jobs effectively.

. Prepared and processed expense reports; entered reimbursements for

employees.

. Invoiced clients through various online portals.

. Entered bills, invoices, and employee information using QuickBooks.

. Ran A/R reports and followed-up on outstanding collections.

. Pulled data from Salesforce.com and exported into Excel for financial

cost analysis.

. Set up and maintained email accounts and VPN access for employees.

. Configured wireless access for employees in the corporate office.

. Troubleshooting and followed up on technical issues.

. Monitored and maintained back-up online data for all employees.

CKC Design Center, Morris Plains, NJ

07/04 - 09/09

Executive Personal Assistant

. Managed project timelines, coordinated contractors' schedules, filed

permits, and updated project status board.

. Drafted and typed proposals, correspondence, manuals, and memos as

needed.

. Handled personal and business matters.

. Organized and maintained all employee records.

. Updated payroll and HR information online using ADP.

. Ordered parts needed for jobs; updated and checked status on

deliveries.

. Compiled contractor books and assisted with the scheduling of

projects.

. Entered purchase orders, invoices, and employee information into

QuickBooks.

. Compiled financial data for job costing.

. Followed-up regarding collections and customer service issues.

. Ordered all office supplies and maintained inventory of incoming

materials for jobs.

. Assisted with phone queries and scheduled appointments for designers.

. Maintained the phone system and set up email accounts for new

employees.

The Straight Edge, Hopatcong, NJ

02/99 - 06/04

Executive Administrative Assistant

. Handled all HR and payroll duties.

. Entered purchase orders, invoices, and followed up on collections.

. Handled blueprinting of floor plans.

. Responsible for general customer service and scheduling measures.

. Assisted with personal and business banking matters.

Isometrix, London, England

12/95 - 02/99

Executive Assistant to Managing Director

. Greeted clients and answered the switchboard.

. Assisted with customer queries and issues as needed.

. Coordinated travel arrangements and booked hotels internationally for

the Managing Director.

. Typed up lighting specifications, letters, and memos for the Director

and Designers.

. Scheduled meetings and appointments; managed and maintained calendar.

. Handled various personal and business matters as required.

EDUCATION:

Central St. Martins School of Art & Design, London, England

Illustration/ Animation

University of North London, London, England

B.A. in Humanities

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