Sales Customer Service

Richard D. Rosner

**** ********** ***** (Pittsburgh, PA 15238 ( (M) 724-***-**** (

**********@*****.***

SUMMARY OF QUALIFICATIONS:

. Assertive, proactive professional with more than 10 years experience

in Business Development and IT Sales

. Proven ability to generate leads, grow existing accounts as well as

manage key account relationships on large and small-scale

. Experience with inside and outside sales throughout various industry

channels

. Strong executive presentation and negotiating skills

. Expertise in effectively creating and maintaining a strong rapport

with clients in order to generate supplementary business leads

EXPERIENCE:

Consultech Inc., PA (IT Network Security Solutions)

2009 - Present

Director of Global Sales

. Oversee development of national sales markets within the IT Compliance

industry. Consistently met or exceeded quota of $600,000 per year.

. Establish and maintain strong client relationships in order to

increase overall revenue generation

. Conduct cold prospective calls to IT Directors and CTOs to secure and

facilitate sales meetings

. Effectively train sales team on available cutting-edge IT Compliance

products in order to provide clients with most relevant options to fit

business needs

. Direct all sales and marketing initiatives to maximize revenue by

activating marketing plans, developing collateral material and

conducting sales presentations

. Provide recommendations regarding improvements for customer service

and operational procedures

Ecomm Networks, PA (Phone Systems/Network Services)

2007 - 2009

Senior Sales Manager

. Consistent success in meeting and exceeding aggressive monthly sales

quotas. Landed company's largest account of the year - $185K for 12

locations.

. Called on new and existing customers to analyze client needs relative

to information technologies, providing profitable new customer growth

as well as revenue growth opportunities within the existing customer

base

. Strong technical knowledge of multi-site networks, WAN-MPLS and VOIP

services with the eagerness to attend training courses and self-

educate, on applications and technology

. Demonstrated success in: cold calling, prospecting, preparing and

presenting proposals for complex technical data networking services to

C-level executives and key decision makers

. Proactively developed strong rapport with cross-functional groups and

individuals to optimize pre-and post-sales collaboration and customer

service, Consistently exceeded monthly quota by an average of 57%

LBSI Industries, PA (Copiers)

1999 - 2007

Regional Account Manager

. Managed small and large accounts in the Eastern region of the United

States including management responsibility in four regional areas.

Secured contracts with three Fortune 500 companies to establish LBSI

as their tier-1 vendor

. Responsible for the management of eight regional sales representatives

. Structured /negotiated pricing, volume discounts, co-op advertising

and premium promotions

. Built and managed strong national sales organizations, including

development and implementation of compensation and incentive programs

Awards and Achievements: Eagle Scout Award Recipient, 1991

Education: Penn State University, University Park - Bachelor in Liberal

Arts, 1995

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