Manager Customer Service

SANTIAGO SANDOVAL JR

E-mail: *************@*****.***

Career Objective: To work in a challenging position with a firm where my management experience,

administrative knowledge, and organization skills can be used effectively to benefit the company.

Professional Experience-

Preferred Freezer Services, LLC 09/2002 – 03/2013

Operations Manager - Vernon, CA – 05/2011-03/2013

Wilmington, CA – 05/2005-04/2011

• Supervised the daily operations for a freezer warehouse made up of a team of 35 employees to help

inbound and outbound product from freezer for customers.

• Setup daily operations for pickers, order selectors, freezer checkers, receiving clerks and outbound

loaders.

• Coordinated and direct administrative support functions for the office and department. Implemented

policies and procedures for production of documents, work flow, filing, ordering of supplies, records

maintenance and other clerical services. Organized office operations such as workspace assignment

and layout.

• Drafted correspondence, scheduled appointments, organized and maintained paper and electronic files

and provided information to customers.

• Identify the daily needs of the warehouse by gathering information alongside the Shipping Manager,

Receiving Manager and Inventory Manager.

• Determined the handling of product and storage requirements according to the policies and procedures

for receiving product, equipment utilization, inventory management and shipping.

• Maintained a safe and healthy work environment by establishing, following and enforcing standards and

procedures; complying with legal regulations.

• Responded to customers, via phone or e-mail, on their operational requests on a timely and effective

manner.

• Established and maintained positive and effective work relationships with co-workers, customers,

drivers and brokers.

• Implemented production, productivity, quality and customer service standards by resolving problems,

completing audits and identifying trends.

• Assisted the General Manager to comply with Safety, OSHA and HACCP programs for the warehouse.

• Helped with the implementation of programs to assist with USDA Imports and Exports.

Receiving Manager – Wilmington, CA – 09/2002-04/2005

• Scheduled appointments with customers, drivers and dispatchers for the inbound of their frozen product.

• Faxed receiving paperwork to customers and responded to daily e-mails from customers on special

request for their inbound. Documented receiving information. Completed reports for management.

• Directed the shipment and receipt of incoming products. Studied receiving processes for effectiveness.

Suggested improvements to distribution procedures, and act to improve timeliness or reduce costs.

• Assisted the receiving clerk in organizing the dock to maximize efficiency.

• Worked with the Operations Manager to assist him in the daily duties of the warehouse.

• Worked with the USDA Inspectors to help prepare the daily import and export inspections.

• Ordered pallets and shrink wrap accordingly to the needs of the inbound.

Kaiser Permanente

SANTIAGO SANDOVAL JR

E-mail: *************@*****.***

Intermediate Clerk / Spanish Translator – Baldwin Park, CA 10/1998 – 06/2002

Assistant to 3 Health Case Managers. Perform a range of basic office support activities for the 3 departments

such as answering phones and directing calls, greeting and directing patients, answering questions and

performing routine clerical, data entry, making appointments, word processing work and assisted in translation

in Spanish when needed.

Skill and Abilities

• Knowledge of MS Word Data Base, Excel, PowerPoint, Internet, Accellos and SE2.

• Professional, Diligent, Punctual, Excellent written and verbal communication skills, Interpersonal skills,

and great client services.

• Handled customers effectively by identifying needs, quickly gaining trust, approaching complex

situations and resolving problems to maximize efficiency.

• Demonstrated proficiencies in telephone, e-mail, and fax within high-volume environment.

• Ability to work in a team-oriented environment that is fast paced and demanding.

• Self-directed, with excellent initiative, strong organizational skills, and willingness to learn.

• Ability to maintain and build relationships.

• A strong work ethic.

• Fluent in Spanish.

Professional Accomplishments and Certifications

• 10 years Perfect Attendance with Preferred Freezer Services

• 2003 Employee of the year

• OSHA Certified

• Forklift Certified

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