Customer Service Manager
Resume:
Monica Branzuel
Kingman, Az *6401
mbranzuel@gmail.
Summary of Qualifications
Experience in major accounting functions.
Technically skilled and hard working.
Strong organizational skill, attention to detail, extremely adaptable/flexible to new situations, and bilingual.
Experience with spreadsheets/journal entries/month end closing/assisting in some general ledger functions
Experience with record keeping/1099’s/w9’s/general knowledge of GAAP
Staff supervision & development
Experience using several different accounting software programs.
Computer Skills
Experience and proficiency with several computer systems & software programs: MS office (excel, word, etc.), AS/400, LMS, Stratton Warren Purchasing system, Oasis/Black Bart, Quick Books, and Denti-Max.
Education
Bachelor of Science in Business Management, 2009, University of Phoenix Las Vegas Campus
Experience
Nationwide Vision, 3505 Stockton Hill Rd #180, Kingman, AZ 86409, 928-***-****
Position: Optometrist Technician From: 3/2013 To: 8/27/2013
Job Functions:
Prepare patients prior to examination and explaining exam process
Obtaining medical/ocular history
Administer pre-exam testing: visual fields, acuities, tonometry, and administers dilation.
Communication between doctor and staff to maintain patient flow.
Conduct inventory of contact lense supplies and reorder as needed.
Maintaining equipment cleanliness.
Updating charts, filing, and scheduling appointments.
Mirage Hotel Casino, 3400 S Las Vegas Blvd, Las Vegas, NV 89109 702-***-****
Position: AP/AR Accountant From: 01/2012 To:7/2012
Job Functions:
Preparation of sales reports for bankruptcy outlets for repayment.
Assists in the closing activities for hotel deposits, marker payments, and preparation of financial statements.
Preparation of periodic reports and assists in variances investigation.
Four Queens Hotel Casino, 202 E. Fremont St, Las Vegas, NV, 89101 702-***-****
Position: Accounts Receivables/Payable Supervisor From: 7/2004 To: 12/2010
(Started at this company as a slot audit clerk; 18 months experience)
Job Functions:
Supervise/coordinates/prepares: work schedules and job duties of both receivables & payable staff.
Responsible in training personnel on computer systems.
Reviews daily work for accuracy, neatness, and conformance to company policies.
Responsible for month end functions including: reconciliations, journal entries, and facilitating general ledger with prepaid & capital projects.
Confers with subordinates to resolve procedural problems.
Analyzing and resolving work problems; employee development in problem solving/research.
Approving payroll for AP/AR Dept.
Process and manage year-end 1099’s
Dr. Faustina Dental Office, 2202 W. Charleston #10, Las Vegas, NV, 89102 702-***-****
Position: Front/Back office staff From: 2/2003 To: 7/2004
Job Functions:
Customer service: answers telephones, greeting patients, setting up appointments, and coordinating patient treatment plan.
Aiding doctor/dental assistant: sterilizing equipment, taking initial patient x-rays and general clean up of consultation rooms.
Rio Hotel Casino 3700 W. Flamingo Rd, Las Vegas, NV 89103
Position: Accounting Clerk – Soft Count From: 3/2002 To: 3/2003
Job Functions:
Handling currency and chips from slot currency banks/table games banks.
Separating, counting, verifying and strapping large sums of currency including casino chips.
Entering totals into computer system and balancing out daily drops.
Initial audit for hotel and food outlet drops. Verifying hotel/food outlet drops match to computer daily totals.
Running bill sorter/strapping machinery.
Cable Vision, 941 Marina Blvd, Bullhead City, AZ, 86442 928-***-****
Position: Lead customer service rep From: 3/1996 To: 2/2002
Job Functions:
Supervise/coordinates/prepares: work schedules and job duties of customer service reps.
Responsible in training personnel on computer, telephone, and cable systems.
Staff development facilitation: educating & motivating staff to achieve high customer service level, retention, and collection success.
Monthly monitoring of reps phone calls to improve phone stats & aid in staff development.
Verifying representatives’ daily banks.
Preparing & delivering daily deposit to the bank.
Aiding business manager as needed in A/P and payroll functions.
General customer service: answers telephones, posting customer payments, and setting up new patrons accounts.
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