Software Network

RAMESH S

Contact: +91-950*******

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E-mail: ****.******@*****.***

OBJECTIVE

To work a challenging atmosphere and utilize my skills

abilities in Information Technology and Business sector that offers

professional growth while being resourceful, innovative and flexible.

CAREER HISTORY

> Provide first line response for users requiring assistance with

information technology issues and problems.

> Five years of working experience in IT and ITES Sector.

> Respond to requests for technical assistance by phone, Email

and/or using a help desk management system.

> Track issues to resolution updating the internal knowledge base

and/or communicating learning's with relevant business units.

> Knowledge of the ITIL methodology, change management Processes

and risk management processes.

> Knowledge of company supported network platforms such as Windows

NT.

> Ability to design and coordinate the installation of data

networks.

> Ability to maintain and troubleshoot computer network hardware,

software and peripherals.

> Ability to provide a range of systems training and/or support

activities for users.

> Ability to develop and write systems and applications

documentation and guides for users.

> Ability to determine computer problems and to coordinate

hardware and/or software solutions.

> Ability to develop systems solutions for operational problems.

> Ability to learn and support new network components.

> Work with users requires interpersonal skills.

> Provide a single view to the organization for information

technology related problems.

WORK EXPERIENCE

Role : District Officer (IT)

Employer : Eagle Software India Pvt Ltd,Chennai

Period : From 05/Dec/2011 to 25/August/2012.

Responsibilities:

> Handling SECC Project for Government of India under Ministry of

Rural Development.

> Consult with users and evaluate requirements, recommend designs,

provide cost analyses, plan projects and coordinate tasks for

installation of data networks.

> Analyze and resolve technical problems for established networks.

> Plan test recommend and implement network, file server,

mainframe and workstation hardware and software.

> Install, upgrade configure network printing, directory

structures, user access, security, software and file services.

> Establish user profiles user environments, directories and

security for networks being installed.

> Serve as technical specialist in network problems emergencies.

> Provide network documentation, training and guidance to

computing system clients and programmers.

> Leading E-Governance a team for operations on District level.

> Co-Ordination and management with District administrative and

operations team.

> Work with vendors to resolve complex network problems.

> Excellent telephone etiquette and people skills.

> Work as a team member with other technical staff, such as

systems to ensure connectivity and compatibility between

systems.

> Perform simple maintenance and trouble-shooting procedures on

equipment for efficient use of Maintenance.

> Making and managing charge centre and data centre for SECC

project uploading census Data in to NIC-SECC server Government

of India.

Role : Help Desk (IT) Executive,

Employer : FHAPL TECHNOLOGIES, Chennai.

Period : From 07/Sep/2007 - To 31/Mar/2011.

Responsibilities:

> Answered technical questions regarding software products and

their requirements within related industries.

> OS and antivirus software including its installation and setup.

> Designs, installs, supports and maintains new network hardware

and software, and software infrastructure.

> Applies PC/LAN daily troubleshooting of issues.

> Solving Hardware and Networking problems.

> Ensures most cost effective and efficient use of network

resources.

> Routine preventive maintenance is performed, all network

equipment complies with industry and regulatory standards, and

license compliance is maintained.

> Network (LAN/WAN) Troubleshooting, IP Addressing, protocols and

Virtual Private Network.

> Maintain integrity and confidentially with access to all

information on the network.

> Troubleshoot, analyze and resolve faults in operational

networks.

> Switching and Routing.

> Allocates network resources and monitors network performance and

usage.

> Installation and configuration DNS and DHCP server.

> Other job duties as assigned.

ACADEMIC PROFILE

. Bachelor of Engineering (Computer Science and Engineering) in

V.R.S.College of Engineering and Technology,Arasur, Villupuram Dist,

India.

. Higher Secondary Course in Beschi Higher Secondary School, Ulundurpet,

Tamilnadu.

. Secondary Course in Beschi Higher Secondary School, Ulundurpet,

Tamilnadu.

COMPUTER COGNIZANCE

Operating System : Ms-Dos, Windows family.

Language : C, C++, JAVA.

Web Language : HTML.

Packages : Ms-Office,Sql.

Specialization : Computer Networking (CCNA-CISCO)

PROFESSIONAL TRAINING

. CCNA/Networking with CISCO Routers Course Training @ Sansbound

Technologies Pvt.Ltd, Chennai.

. Undergone In -Plant training in "BHARATH HEAVY ELECTRICALS LIMITED",

TRICHY - 620014, India.

PERSONAL PROFILE

Name : Ramesh.S

Father Name : Mr.Shanmugam.V

Date of Birth : 03/Apr/1984

Age/Sex : 28/Male

Nationality : Indian

Languages Known : English, Tamil (To Speak, Read and

Write)

Permanent Address : #95C - Easwaran Koil Street East,

Ulundurpet,

Villupuram Dist - 606107,

Tamilnadu, India.

Mobile Number : +91-950*******

Email : ****.******@*****.***

PASSPORT DETAILS

Passport Number : H3976119

Date of Issued : 18/06/2009

Date of Expiry : 17/06/2019

Place of Issued : Chennai, India.

DECLARATION

I hereby declare that all the information furnished above is true

to the best of my knowledge.

RAMESH.S

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