Sales Customer Service

Cecelia Lynn

** ****** ******, *** *****, Bristol, CT 06010

Phone: 203-***-**** Email: *******@***.***

SUMMARY OF ACCOMPLISHMENTS

Highly motivated individual with over 26 years of experience in the health

insurance industry. Technically savvy and highly proficient in all

Microsoft applications including Microsoft Excel, Word, Access and

PowerPoint. Extensive experience with the following systems and databases;

Member Care Workstation, Corporate Benefit System, Enrollment & Billing

databases, Web Enrollment, Employer Group Inquiry/Online Group Billing, and

Broker Field Sales Tool. Working knowledge of virtual meeting venues such

as Intercall Reservationless-Plus and Live Meeting.

ADDITIONAL NOTABLE COMPETANCIES

Leadership and coaching abilities. Strong training capabilities and virtual

presentation skills facilitated via Web-Ex demonstrations. Excellent

written and oral communication. Organized analytical thinker with keen

ability to prioritize projects.

PROFESSIONAL EXPERIENCE

The Health Consultants Groups 2013-present

Eligibility Specialist

. Enroll clients online for health insurance with all insurance carriers

. Answer telephone calls

Insphere Insurance Solutions 2012-2013

Licensed Insurance Agent

. Daily contact with leads for insurance

. Sell and renew health and life insurance products for individuals,

families, and self employed

Anthem BlueCross and Blue Shield, North Haven, CT 1986-2012

E-Business Specialist 2003-present

. Daily contact with brokers and group administrators regarding Web

Enrollment and Employer Group Inquiry/Online Group Billing

. Resolution of online group billing issues and problems.

. Responsible for updating firm profiles on the websites

. Ongoing education of brokers and group administrators on the

utilization of Web Enrollment and Employer Group Inquiry/Online Group

Billing systems via WebEx demonstrations (LiveMeeting) or site visits.

. Accountable for daily and weekly reports of transactions submitted via

web enrollment for Commercial Accounts.

. Dedicated associate for Commercial Accounts brokers utilization of

Benefit Central (Broker Portal) to electronically enroll new groups

via Broker Field Sales Tool.

Installation and Membership Lead 2001-2003

. Daily contact with brokers, firms and members.

. Assisted Installation and Membership associates with complex issues.

. Developed reports to document daily, weekly and monthly inventories of

membership transactions which are used to update the Corporate

Dashboard

. Dedicated associate for e-business for Individual and Small Business

for Web Enrollment, Simpata and Broker Field Sales Tool.

. Utilized Crystal Reports for updating Simpata and Web Enrollment.

. Contact for Anthem Prescription System issues and reporting for

Individual and Small Business.

. Created Summary of Installation Job Description for Maine and New

Hampshire ACES teams.

. Developed and implemented training for new associates in the

Individual and Small Business CBU on daily responsibilities for

Enrollment & Billing. Assisted with end-to-end assessment for E&B.

Installation, Membership and Billing Representative 1996-2001

. Installed new groups

. Collected, maintained and reconciled groups on a daily basis.

. Processed membership daily

. Provided direct customer service to members, groups, and brokers.

Sales Assistant 1992-1996

. Created rate proposals for groups size 1 - 50.

. Generated benefit comparisons utilizing MicroSoft Excel for Sales

presentations.

. Prepared overhead slide presentations utilizing MicroSoft PowerPoint

for the Sales Director, Manager, and Sales Representatives.

Claims Processor/Coordination of Benefits Specialist /Department Clerk 1986-

1992

. Processed Coordination of Benefit claims including Medicare claims.

. Created reports for members with questions on the payment of their

claims.

. Distributed incoming and outgoing mail.

. Trained new clerical staff on daily responsibilities as needed.

EDUCATION

East Haven High School, East Haven, CT - General Diploma

PROFESSIONAL TRAINING/CERTIFICATIONS

. Academy for Business Careers - Introduction to Computer Programming

. Leading At The Frontline - Training for Team Leads and Managers,

Anthem, Inc.

. How to Manage Projects, Priorities & Deadlines -SkillSoft Training

. Possess my Health and Life Insurance License

SOCIAL RESPONSIBILITY/COMMUNITY SERVICE

. Yale New Haven Hospital - Volunteered to serve in the Oncology Unit as

part of Anthem initiative

. South Meriden Youth League - Managed concession stand and participated

on the Board of Directors.

. United Way Day of Caring - gave back to the community by volunteering

at different locations throughout New Haven County

. American Cancer Society Relay for Life

. American Heart Association Heart Walk

. Special Olympics

REFERENCES - Available Upon Request

Contact this candidate