Customer Service Sales

Jenetta Henley *** Wilkerson Dr Mt Washington, KY 336-***-****)

***********@*****.***

EMPLOYMENT HISTORY

October 2012-May 2013 MCI Motor Coach

Warehouse Operation Manger

. Responsible for 28 Employees, 2 Supervisors, 4 Leads in the Warehouse.

. Overseeing up to 1000 orders per day shipping to Customers Outbound.

. Responsible for all inbound shipment from vendors up to 150 skids per

day.

. Inventory Control, Cycle Counts, Help Desk Tickets, Kitting

Department.

. Safety Team, Setting up Manger Meetings.

. Responsible for all new hire Employees and Temporaries.

June 2012-October 2012 MCI Motor Coach

Project Manger- Closing Daimler Buses in Greensboro NC

. Responsible for all 54 employees at this location.

. Shipping orders to customer, Customer service taking orders.

. Responsible for making sure the coaches are ready to leave Greensboro

location.

. Packing all parts in the warehouse to ship to Louisville KY.

. Packing all Documents related to the coaches to ship to Louisville KY.

. Keeping the business running during the buyout.

June 2002 -June 2012 Daimler Buses North America - Greensboro, NC

Supervisor, Warehouse Operations 2008 - 2012

. Responsible for shipping, receiving, cycle counts, material handling

for Sprinter production line, and Parts service center for the

Greensboro NC location, supervise a staff of six (6).

. Responsible for shipping, receiving, cycle counts and Parts warehouse

for the Orlando, FL location, supervise a staff of two (2).

. Parts Management and Inventory Control responsibility for Secaucus, NJ

and Mississauga ONT, CA locations.

. Research and establish new vendor relationships to obtain competitive

pricing on production parts, logistics and supplies.

. Purchaser for production line, service facility, and production

facility.

. Utilize SAP to purchase resale and production parts.

. Back-up purchaser for all product portfolios (6.4 M) in absence of

Buyer.

. Partner with vendors on new product options for new motor coaches, to

include pricing, products, and availability.

. Implementation of Kaizen principles to ensure better organization,

structure and efficiencies in shipping, receiving and material

handling.

. Implement efficiency methods to increase organization, consolidate

stock storage, returns, warranty parts and production parts and drive

efficient flow of parts to production.

. Responsible for loss reporting and weekly status update meetings.

Parts Coordinator 2005-2008

. Responsible for overseeing parts operations, at three (3) facilities

in the United States and Canada.

. Primary purchaser of parts for new and used coach sales.

. Responsible for invoicing customer's sales into Galaxy systems for

accounting.

. Use SAP system for ordering parts at all locations.

. Managing parts sales/warehouse in the absence of direct manager.

. Responsible for weekly meetings with team members.

. Create budgets for weekly meetings.

. Conduct training for all parts facilities.

Parts Administration / Sales

2002-2005

. Assisting customers with ordering parts for commercial buses.

. Responsible for the documentation of shipments, including

International shipping procedures and Customs Documents.

. Shipping Customers orders with UPS, FedEx and Old Dominion.

. Assist warehouse associates with pulling and packing customer orders.

. Maintain accurate inventory records, ensuring continuous availability

of all parts.

. Utilize Cycle Counting methods to maintain inventory accuracy.

. Receiving of incoming parts, and maintaining price changes in

database.

ABBOTT LABORITORIES 1989-1998

Raw Material Handler/Processing

. Raw Material Handler/ Processing

. Off load Tanker Trucks/ Rail Cars with Raw Materials

. Pulled Raw Materials Batches for Processing ( Similac-Ensure-

Pedialyte)

. Staged Batches for Processing

. Inventory Control of Raw Materials

Label Maker Operator/Case Packer Operator

. Responsible For Two Label Machines Labeling Can

. Operating Case Packing Machine Packing Product

. Operating Filler Machine

Material Handler

. Delivered Packing Materials to the Lines

. Delivered Labels To the Labels Machines

. Pulled and Staged Product For Line Support

Formal Education

GED

Certifications/Training

. Newly appointed Supervisor Certification Program.

. Fundamentals of Management Certification Program.

. Dealing Effectively With Unacceptable Employee Behavior

. Improving Your Basic Business Writing Skills.

. MS Office Suite

. Excel Level I, II & III

. Certified License Forklift Driver.

. Train The Trainer Forklift

Safety Committee Team

. Conducting Basic Fire Prevention Inspections

. Aircraft Rescue and Firefighting For Structural Fire Departments

. Hazmat 1 (Emergency Spill Response Team)

. Firefighter Safety and Survival

. First Responder 4 Hour Class Certificate

Software Skills

. SAP

. Infinity

. Galaxy

. AS400

. Lotus Notes

. RF Gun

Volunteer/Community Service

. Big Brother Big Sister

. Motorcycle Rides for Children's Hospital and charity events

. Coached Soccer YMCA 4 Years

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