Project Manager Management
Resume:
Erika Arett
Boulder, CO ***05
*******@*****.***
**** – 2012
T HE BIG POPPER INC. www.thebigpopper.com
Co-owner of gourmet popcorn business
• Developed the brand including, company logo, store design, store bags, special occasion and personalized
labels for tins, and marketing materials.
• Designed and implemented the first www.thebigpopper.com website in 3 months working with CommerceV3
in 2006. Re-designed a new website in 2009 with American Eagle, adding expanded functionality, including:
o Ability for customers to upload gift lists, custom messages, and photographs or custom logos for tin labels.
o Videos both marketing the company and providing detailed explanations on how to create personalized labels,
how to upload large orders and enter corporate orders.
• Selected and worked with internet marketing firms to bring traffic to the website. Created and ran email campaigns.
• Maintained the Content Management System (CMS) and Customer Relationship Management (CRM) in the
website including customers buying records, products, prices, graphics, rules, promotions and virtually all activities
which made the site work.
• Hired, trained, scheduled and supervised store personnel. Created procedures for handling cash and credit cards and
end of the day cleaning. Documented popcorn recipes and detailed instructions on the production of popcorn.
Created a warm, friendly and entertaining in-store experience for the customer.
1999 – 2000
AUSTADS GOLF CATALOG
Co-owner of golf catalog
Purchased catalog and merged with Mammoth Golf to create an e-commerce business.
1992 – 1996
I.B.M. CONSULTING GROUP
Consulting division of I.B.M. Corporation
Consultant
• Developed an online consultant time management system to track and monitor project budget, schedules and
resources during a multi-year engagement for a major waste management company.
• Created marketing materials and articles for the consulting group.
1988 – 1990
BRICKER & ASSOCIATES INC.
Management information systems consulting firm
Consultant
• As project manager, installed multiple software packages for a municipality. Developed and led user department
application testing of the software to ensure it met their needs.
• Designed a new order entry and order processing system based on detailed process flows for a fast growing school
fundraising company. As project manager for the client, selected a software vendor, specified the changes required,
monitored the development, tested against specifications and implemented the system. Interviewed and assisted
client in hiring staff for application support and the data center operations.
1985 – 1987
BROWARD FEDERAL SAVINGS & LOAN
$750 million savings and loan association
Vice President, Management Information Systems
Established an MIS Department for a rapidly growing association with 6 branches and 3 mortgage processing offices.
• Analyzed the existing environment with business leaders and recommended the purchase of 5 software
packages which were installed over a 3 year period. The packages included mortgage origination, mortgage
servicing, general ledger, accounts payable, and accounts receivable.
• Built a team of IT support staff for the enterprise applications and staffed and trained the data center operations
personnel. Purchased and installed equipment for the data center and user departments.
Erika Arett
1983 – 1985
IN TEC SYSTEMS
$20 million software and consulting company.
Manager, Operations and Product Development, Equipment Management System (EM IS)
• Led a 3 person team in converting a transportation equipment management system to online CICS / IMS system.
Account Manager, Consulting Division
• Provided facilities management for a regional insurance company.
• Reduced programming maintenance expense at a large insurance company with 350 programmers.
1979 – 1983
T HE M USICLAND GROUP
$260 million specialty retailing division of American Can Company.
Group Manager, Merchandise and Store Operations Systems
Promoted from developer / designer to project leader and group manager.
• Using process flow diagrams, helped design overall multiple distribution center inventory and store replenishment
systems.
• Led 8 person development team and 20+ stakeholder group in the external and internal design, programming,
testing and installation of store perpetual inventory, store replenishment (model stock) and sales reporting systems
1977 – 1979
ARTHUR YOUNG & CO.
Public accounting firm
Management Consultant
Assisted Audit Division by reviewing information system controls and wrote programs, which ran on a wide variety of
client operating systems, to support the audit. Assisted on IT consulting engagements.
2013 PROFESSIONAL D EVELOP MENT . Preparing for PMP certification. Completed Coursera Gamification certificate
program (Wharton School of Business), a form of design involving creative processes to achieve accelerated
results; fun can motivate and change behavior! As VP of Membership at Star Speakers Society Toastmasters in
Boulder, led an 80% increase in membership in 6 months. Membership initiatives included an action contest,
vocal coach workshop and outside activity to build team camaraderie and to meet each individual’s goals.
PUBLIC SERVICE, AWARDS AND ORGANIZATIONS. Served two terms on the Emergency Telephone System (911) Board
in Oak Park, I L. T he board studied the existing 911 software, hardware and communication system, then
selected and implemented a new system with village staff. The implementation included hiring new staff,
changing the physical layout of the dispatch center and improving emergency response procedures and EMS
t raining.
Evaluated consolidation of the emergency dispatch center with neighboring towns, leading to the creation of the
West Suburban Consolidated Dispatch Center.
University of Minnesota M.B.A. ( Management Information Systems)
University of Michigan B.A. (Art History)
School of the Art Institute of Chicago B.F.A. (Painting and Drawing)
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