Customer Service Assistant

Susan Ackard

***** ***** ***** • Fredericksburg,VA 22407

540-***-**** • *******@*****.***

SUMMARY OF QUALIFICATIONS

To summarize the past years of experience, as an TMR Paraprofessional, Customer Service

Representative and as a Special Education Teacher Assistant, and Clerk Typist II in industries including Educational Services and Business Services. My skills and life experience would be an asset to any industry or organization.

Most recently, worked as a TMR paraprofessional at Spotsylvania County School Special Education Paraprofessional.

Studied Education at Northern Virginia Community College and Psychology at the

University of Phoenix. Constantly, developing my leadership, communication skills, critical thinking skills and work well with others.

PROFESSIONAL WORK OF EXPERIENCE

Spotsylvania County School

Special Education Paraprofessional, Fredericksburg August 2005-August 2006

TMR paraprofessional

Assigned to help an individual student with school assignments and took individual to classes, helping the student only when necessary. The student was wheelchair bound, therefore he needed help in the restroom, changing him with the help of the male teacher. The TMR class took part in the Special Olympics in which I assisted the student. If it so happened that the student wasn't in class I assisted other special students and the teacher, worked the middle school summer session with special needs students.

Intuit, Inc, Fredericksburg November 2000-January 2001

Customer Service Representative

Answer the customer's questions about the company product. Made appointments with customer to teach them how to use the product. Classes were held online.This was a temporary position.

Norfolk Public School, Norfolk August 1984-October 1989

Special Education Teacher Assistant

Assisted physically handicapped students that were mainstreamed into the school were assigned to the teacher assistant’s care. My job consist of helping the teacher prepare for class assisting by grading class- work. The special needs students were given help as they needed it, a group of students who had difficulty keeping up with the class were also assisted. Over the years the needs of the student changed therefore, my duties as a

teacher assistant would be modified.

DEPARTMENT OF LABOR, Washington, DC 1982-1983

Clerk Typist II

Input data, forwarded mail through Computer Information System (CIS), typing, filed information and assisted the supervisor. This was a long-term temporary position.

EDUCATION

University of Phoenix Graduated July, 2013

Psycholgy, Bachelor of Science

Northern Virginia Community College Graduated June 1977

Annandale and Alexandria campus

Education, Associates of Applied Science degree

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