Customer Service Sales

Bryan Drapac

***** ******* *** ***. *** Lakewood, Ohio 44107 Phone: 614-***-**** E-mail: *******@*****.***

Objective

To obtain employment, earn experience, and build a career in a company with opportunities for advancement.

Experience

Head Cashier/Customer Service Specialist - Dick’s Sporting Goods:

300 Crocker Park Blvd Westlake, Ohio 44145 – 440-***-**** November 2012-Present

• Manage front end including:

Cashiers

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Focusing on customer’s needs

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Receiving store shipments

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• Coach and train cashiers through various scenarios.

• Count down and balance cashier’s registers

• Count and verify opening/closing safe funds

• Responsible for driving loyalty and credit card signups and warranty sales.

Cashier – Dick’s Sporting Goods:

300 Crocker Park Blvd Westlake, Ohio 44145 – 440-***-**** November 2011-Novemeber 2012

• Greet and direct customers to items they are looking for.

• Ring out customers quickly and courteously.

• Add on additional items related to what is being purchased.

• Explain benefits of loyalty, credit card, and warranties to drive metric success.

Cashier/Sales Associate – Gray House Pies:

26075 Detroit Rd. Westlake, Ohio 44145 – (440)- 360-7870 March 2011-October 2011

• Open/close store

• Greet customers and recommend products

• Make various desserts

• Keep store front/kitchen clean

• Count down/balance register

• Keep coolers/counter fully stocked

Cashier/ Sales Associate – Payless Shoesource:

104 Great Northern Blvd North Olmsted, Ohio 44070 - (440)- 777-3148 November 2010-January 2011

11716 Detroit Rd. Lakewood, Ohio 44107 January 2011-March 2011

• Greet and help customers in picking out products.

• Add on additional items

• Restock and take inventory

Education

West Shore Career Technical District August 2008-June 2010

Interactive Media

Worked with others to finish projects before a deadline

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Listen to input to further improve my work

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Lakewood High School August 2006-June 2010

Member of Business Professionals of America

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Member of German Club

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Skills and Traits

Punctual

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Customer Focused

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Diligent

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Courteous

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Dependable

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References

Cindy Langford

Phone: 216-***-****

Emily Wills

Phone: 440-***-****

Heidi Smith

Phone: 330-***-****

Heather Ruffing

Phone: 440-***-****

2

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