Implementation, training, trouble shooting
Resume:
Nigel Claxton
Houston, TX **034
*****.*******@*******.***
Objective
To obtain the Remote Soarian Clinical/CPOE Systems Analyst 3 position where I am able to further develop my skills, Clinical systems knowledge and deliver exceptional customer service.
Summary
A detailed oriented Systems Analyst with network support, and system implementation experience.
Extensive clinical systems training and support for multiple departments across all levels.
Very strong customer service skills with a high degree of customer satisfaction. Very strong Problem solving abilities.
Demonstrates excellent interpersonal skills with a reputation for clearly articulating ideas, follows through with directives resourcefully, and highly effective working with a team or individually.
Education
University of Houston May 2002
Major: Bachelor of Science in Occupational Technology and Industrial Studies
Minor: Information Technology Systems
Experience
MD Anderson Cancer Center, Houston TX
Contract – Avanade
EMR Development and Support, August 2012 to August 2013
Provide go-live support for EMR upgrades.
Provide department training prior to EMR upgrades.
Trained and supported heads of department physicians and nurses.
Gulf Coast Regional Blood Center, Houston, TX
Systems Analyst, April 2011 to July 2012
System administrator for document capture application.
System administrator for blood banking application.
Developed test cases and validation plans per FDA and other credentialing agency guidelines for all application upgrades and changes.
Assisted with upgrade of document control application.
Project lead for document capture application upgrade.
Project lead for blood banking application upgrade.
Worked with Vendor on middleware configuration for lab instrument interface.
Patients Medical Center, Pasadena, TX
MIS Technologist, July 2007 to June 2009
Supported entire Meditech application system. Troubleshoot issues with application on servers and end user desktop. Opened trouble tickets with Meditech/change control. Primary point of contact.
Experienced in building application modules, testing, and delivering product to live database. Worked with department administrators in planning scope of training and implementation. Trained both clinical and administrative users at all levels of organization.
Worked with vendors and department administrators gathering HL7 file specification for interfaces between vendor application products and Meditech application. Monitored interfaces daily and made changes as requested by department administrators.
Created user accounts for Windows, Outlook, Meditech application, Citrix, Departmental Applications,
Supported network printers, contacted vendors for repairs.
Supported end users on Microsoft office.
Assisted in supporting pharmacy medication system.
Supported Telemetry systems.
Supported Lab instruments interfaces and instrument upgrades.
Monitored and ran tape backup systems of all servers.
Monitored and set up physicians for auto-fax application.
Fiserve, Houston, TX
Support and Training Specialist, January 2003 to November 2005
Formulated and defines system scope and objectives for software implementation.
Worked directly with customers to analyze their business processes and operation strategies to develop a successful plan for software implementation.
Evaluated in detail, business model, effective software usage, employee/management knowledge, hardware, and areas of loss or ineffectiveness as it relates to software solution. Reported back to Customer service manager and President of division.
Collaborated with development staff from Canadian banks in creating EFT batch files and gathered specification for developing file formatting for chief developer.
Collaborated with Software development team to ensure application meets business objects and operational strategies.
Monitored project activities to predict possible implementation problems and take corrective action.
Collaborated with Software development team to identify and implement solutions to system bugs.
Gave presentations on project status and software functionality.
Conducted cost benefit analyses.
Wrote installation guide for desktop software.
Assisted in building knowledge base articles.
Developed classroom materials for training and supplementary resources.
Collaborated in developing metrics for measuring effectiveness of classroom content and structure.
Responsible for onsite training, installation, and implementation of most MDS (Premium services and support packages) clients.
Responsible for training new employees as support specialist and new Software trainers in on site training.
Responsible for teaching a Houston based classroom for new employees, new clients and an advanced classes for experience users.
Was assigned to and specialized in at risk clients.
Upgraded Software on production server for Web based version of software on Vericenter. Retested new updates once implemented on production servers.
Goose Creek Consolidated Independent School District, Baytown, TX
Associate Teacher, March 2002 to December 2002
Presented ideas and concepts in a manner that students may understand to meet learning objectives for a variety of subjects from first grade to twelfth grade
Identified specific points of deficiency through careful listening and reshape ideas and concepts to achieve mastery.
Provided remedial students with motivation and inspire confidence to learn.
Methodist Hospital, Houston, TX
Record Clerk, 1997 - 2001
Assistant doctors, technologists, nurses with patient care.
Provided strong customer service and support to a wide range of professionals and patients.
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Participated in pilot project measuring traditional product cycle verses digital product cycle.
Demonstrated abilities to multi-task with careful attention to detail while consistently meeting deadlines.
Assisted in training doctors and other professionals to use GE PACS- digital film systems and web PACS.
Troubleshoot technical problems for staff.
Facilitated file storage systems and material controls.
Belmont Construction, LaPorte, TX
I & E Assistant, 1996
Terminated wires for instrument network.
Interpreted blueprints from engineers for field installations.
References
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