collections

* * * * * T L A N T I C B LV D A P T D * *, J A C K S O N V I L L E, F L 3 2 2 11

( 9 0 4 ) 8 8 7 1 0 4 6 • *********@*****.***

JOANNA CARDENAS

OBJECTIVE

To find a job that will allow growth, both personally and professionally, with a

potential to turn into a career.

SUMMARY OF QUALIFICATIONS

Works effectively in team environments or individually.

Capacity to work in high pressure situation when tact and

diplomacy are important

Self disciplined, self motivating, and prioritizes well.

Proficient knowledge of MS Word and Excel

EMPLOYMENT

2011/2013 University of Southernmost Fl Jacksonville, FL

Admissions Representative

• Helping them to assess their skills, education and career goals in order

to choose the best college and education program. Connect with

prospective students by answering incoming phone calls responding to

Web inquires.

• Attending college fairs and visiting high schools once they have identified

a prospective applicant, they often begin with introductory assessment

such as phone or campus Interview.

• Explain academic programs and answer any inquiries regarding

application enrollment, coursed and financial aid.

• Working Fast paced environment and Responsible for presenting the

campus and making decision there future.

2004/2011 Rolfe & Lobello, P.A Law Firm Jacksonville, FL

Bi lingual Collector Specialist & Legal assist

Representatives with HFC Collection and attempts to secure payment

•

according to client guidelines & in compliance with the (F.D.C.P.A) &

prepares files for legal action by performing regarding payments,

account history

Ensuring all required procedures & paperwork are accurate.

•

Arrangement with Consumer, to prevent court hearing & Wages bank

•

garnishment levy & liens & keeping with daily legal & office tasks.

Calculated payments arrangements & negotiates settlements

•

2003/ 2004 Risk Management Service Jacksonville, FL

Bi lingual Customer Service Representative & skip Tracing

• Third party collection working for Sprint Communication, & southern

New England Connecticut.

• Taking over account from Puerto Rico & performs data entry to update

notes on account.

• Prepares miscellaneous correspondence and reports.

2000/2003 G.C Services

Jacksonville, FL

Bi lingual American Express Account Representative

Working with CBR Credit Bureau Report, experience in skip tracing and

dispute account.

Update pass due account’s of 90 days with American express credit cards

Green and Gold from American express.

And third party collection, skip internet public records city and telephone

directories, credit bureau report and contact employer and post office locate

debtor and or debtor asset.

EDUCATION

1995 Englewood Jacksonville, FL

High School Diploma

2000 Advanced Career Training Jacksonville, FL

B.A. Business Administration and Computer programs

Graduated with high G.P.A

LANGUAGE

Fluent in both English and Spanish – verbal & written

Contact this candidate