Customer Service Manager

Lamont Warfield Sr.

**** ******* **** *****

Louisville, KY 40299

***************@*****.***

Tel: 1-502-***-**** / 502-***-****

OBJECTIVE

I am a creative professional with excellent project management capabilities. I am seeking a position that

will allow for use of my merchandising, brand marketing, customer service, and space planning skills.

EDUCATION

McKendree University Louisville, KY

AS- Business Administration 2002

Sullivan College of Technology & Design Louisville, KY

AAS - Interior Design 1998

Westport Vocational Louisville, KY

Certificate-Residential Wiring 1981

EMPLOYMENT HISTORY

Home Depot Louisville, KY 8/2010 - 03/2012

Visual Merchandiser

• Create and maintain retail product layout schematics by use of plan-o-grams.

• Maintain accurate records of deployed plan-o-grams by center for use in retail analysis and space

planning.

• Assisted customers in merchandise selection and answering questions related to location, price

and use.

• Facilitate the creation of retail product component of the field communication vehicle on a

regular base, including special alerts as needed.

• Labeled merchandise with stamps,marks or price tags.

• Refine retail merchandising process to improve field compliance and ease of execution.

• Measured retail spaces for new product location.

The Tile Shop Louisville, KY 8/2008 - 1/2009

Designer/Customer service

• Assisted customers with design and selection of various stones/glass.

• Conducted home visits to finalize measurements, diagrams,and resource estimates.

• Supported store manager in store opening and closing.

• Monitored inventory levels of store merchandise.

• Shipped and received inventory.

• AutoCAD and 20/20 design software.

• Read blueprints.

• Measured spaces for new stone placement.

Ford Motor Company Louisville, KY 4/1990 - 9/2007

Assembly/Sub Assembly

• Assemble side panels for the Ford Explorer and Mercury Mountaineer.

• Partner with other departments within production facility to support wide range of ongoing

projects.

• Trained in Hazardous waste,chemical,radioactive,and biohazard environments.

• Cycle count inventory daily for assembly.

• Conference with department heads on safety issues.

• Inspect inventory for damages.

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